Returned 2 items to the value of £85. Been waiting an age for the refund. They claim they never received it and wanted proof of postage. After sending them proof of postage I received two more emails mentioning nothing about the postal receipt I had sent over but instead was told to wait 10 working days (having already been through this and previously established it had been 10 working days already). I then received a further email stating that as I sent the form over via my MacBook they are unable to view it (its not any kind of mac file - just a Jpeg). After disputing I've been told unless I can get this to them again using a non Apple device I won't be receiving my refund. How very decent if them. So I'm now forced to wait until I can visit a friend to email it over again as I only have a MacBook.
Absolutely ridiculous but the worst part about it has been the poor customer service and having not helped me at all the end of the email reads 'if I can help you further please get in touch' - joking right? That along with what must be generic templates as I've received the exact same email about 5 times - real personable...
Never had an issue until returning and like I say it's the poor service and lack of care that has annoyed me the most.
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