Asos reviewed by

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disappointing Service

I was so pleased when the courier delivered my dress I was relying on for Saturday night earlier that day. However, after ripping open the parcel a pair of bright coral size 14 chinos were there instead of my size 4 dress. The labels on the outer packaging were correct (my name and address) but the invoice inside was a different one. I am surprised such a silly mistake could have been made. I contacted Customer Services (through email as there isn't a number to contact) In response I just got an email they would send to anyone with an incorrect item, and a 10% off code for the next time I want to buy something, which isn't great because I'm put off buying again and it runs out next month! And I now have to go to the effort of returning someone elses package. Very disappointed with ASOS
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