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3 Reviews

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CHARGED FOR ASOS PREMIER AND SERVICE NOT PROVIDED

I HAVE NOW REQUESTED 5 COLLECTIONS FROM ASOS AND DUE TO THEIR NEW PORTAL MY FIRST THREE ATTEMPTS WERE TOTALLY IGNORED. EXTREMELY FRUSTRATING WHEN I PAY AN ANNUAL FEE FOR A SERVICE WHICH IS SOLD AS INCLUDING FREE COLLECTION. I EMAILED ASOS AND THEY REPEATEDLY TOLD ME TO REQUEST AGAIN. AFTER 5 REQUESTS THAY SAID A COURIER HAD ATTEMPTED COLLECTION ONCE. ASOS ARE UNABLE TO PROVIDE ANY DEATILS OF THIS THOUGH AND NO CARD HAS BEEN LEFT OR DETAILS PROVIDED OR CONSIGNMENT REF COLLECTION FROM THE COURIER SO ITS SOUNDS LIKE A LIE. THEY HAVE TOLD ME TO SEND GOODS IN VIA THE POST OFFICE OR RETURN TO A COLLECT PLUS STORE SO CLEARLY THEY ARE NOT PROVIDING THE SERVICE THEY HAVE CHARGED FOR.
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Søs and Eetan found this review useful
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