Asos reviews

Asos reviews

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6.4
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Don't buy own brand items!

I bought a pair of mens' shoes and two belts. All ASOS own brand items. All allegedly 100% patent leather. The belts were very thing and almost plastic in appearance, but of broadly acceptable quality for the price I paid in the sale. The shoes were dreadful. Really poor quality, shiny, plastic leather uppers, scuffed sole on one as if it has been worn, with a poorly nailed on separate thin heel on the thin plastic sole with protruding nails and just generally a horrendously cheap and nasty appearance. They went back to ASOS literally minutes after arrived. In future I will just go to ASDA - similar priced own brand clothes but far, far better quality. The only positive is returns are free. I hope my refund is processed in quick time.
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Good experience

I bought a few dresses and other items a few months ago and I have to say that my overall experience with Asos was good. The dresses I ordered was of quite good quality but not amazing but I didn't expect amazing for the price I was paying. The only minor problem I can think of was the sizing as it seems so many brands vary a lot. Lucky my sister is good with a sewing machine so she took the waist of one of the dresses in a little for me so it fits fine now. Not perfect but as I said, for the money, I can't really complain and delivery was fast.
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Never Disappointed :)

Asos is a wonderful company :) I have always what I wanted :) I'm really happy about it :) Love Asos <3
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First impressions

Made my first ever order with them recently. Purchased a pair of shoes although when they arrived they had sent me two left shoes!

Went through there very lengthy e-mail only customer service who informed me that the shoes were now out of stock. I enquired that as I would be returning two lefts, surely they held two rights of which they could be matched.

Apparently it is not that easy! Am getting my money refunded but needless to say I won't use this company again.

Shame.
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Årh for fa'n! Mere information om returnering og størrelsesguide!!

Bestilte 3 varer over Asos og fik pakken en enkelt dag forsinket, hvilket jeg dog sagtens kan leve med. Herefter finder jeg så ud af, at den størrelse jeg har bestilt i mine sko desværre er forkert og jeg vil derfor gerne returnere pakken, men da returnering er på egen regning, vil prisen for at returnere skoene være 1/3 af skoenes værdi, så udover at det er mega besværligt at finde ud af returneringsproceduren, så kan det heller ikke betale sig at returnere varerne, hvis nu, der havde været lidt bedre instruktioner i størrelser og i, at returnering er for egen regning, havde det nok hjulpet en del nu. Asos er en enkeltgangsoplevelse, jeg gider ikke det her store bøvl igen for en enkel ting eller to.
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nice & easy

nice easy website to use - I bought some shoes - too high for me when I recieved them never had any problems when returing them got a refund straight away!
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apalling customer service

asos billed me £200 for a coat, over one month later I never received the coat and asos still have my money. appalling, not one apology, blamed on 'IT issues', 40 minute on hold today, won't offer any compensation, auto generated emails, frankly insulting 10% off next purchase code. never has a company taken £200 from me and kept it for one month without ever receiving a product
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These are the worst people in the world

They suck, completely, 100%. I ordered from them 2 dresses for a valentine's event. I received my package two weeks after I ordered. One dress was missing. It was over $80. My event is tomorrow and they have not responded to me DESPITE THE FACT I HAVE EMAILED THEM ON AND OFF FOR THE LAST 48 HOURS! Oh and of course there is no number for me to call. I HATE them.
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Always great customer service and clothing choices.

Great place to shop with many trendy brands on one website. Never had any problems with customer service and have always received my orders promptly!
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Stort udvalg og gode priser

Levering fungerer fint! særligt i forhold til int. leveringer
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Credit card hack victim

I have used asos many times in the past and been very happy with the items I have received. However after recently purchasing a few items off the website I was a victim to credit card fraud. This is the only website i use to purchase anything online and my credit card was targeted just hours after making a payment. Luckily for me the bank was able to pay me back the money as I paid for the items on my credit card not debt. I would just like to warn everyone that you can never be safe as I have used asos for many years. I don't want anyone to have to go through all the hassle I have had, or even worse and not be able to get there money back. This website has become highly targeted by hackers attempting so even if you have used them before like me, I'd stay clear, it's better to be safe than sorry. You'll never know if they'll target you! Asos seriously needs to reconsider their security measures to prevent this from happening.
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terrible costumer service and tons of technical issues

the clothing there is really good and the quality is nice most of the time but i almost have technical issues. once it told my my paypal account was a fraud, many other times that my credit card company did not accept my payment (i have no problems anywhere else). and recently i was trying to enter a coupon code and it would not accept it although the dates were still active. then i contacted a person to ask them what the issue was. they told me to go ahead and place the order and they will reimburse me once my order arrives. and guess what they did not. i would gladly return everything but kind of felt bad taking them away from my sister as they were her birthday presents
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Use with confidence

Placed an order on their website, the goods arrived quickly and were packaged professionally, good communication, and simple returns process if I had needed it. No worries here use them with confidence.
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ASOS is an addiction

I just keep coming back. I love their whole collection. And it is all good quality too! The delivery is very fast and I really like the fact that I can pay with iDeal.
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I just love Asos

I just love Asos - their nice dresses, low prices and great service.
I once ordered a package that never arrived, so I wrote them, and got a refund a few days later. I've since ordered a lot of dresses, jewellery and watches that you can't get elsewhere, and received it a few days later. There's always a great service and a good communication with customer service, and I would definitely recommend Asos to everyone.
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Always a good choice

Deliver always on time. The clothes is always in expected quality and size. And I have always got a quick response when I write them.
I recommend Asos for all.
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Useless and unhelpful

Firstly I never received a confirmation email. Because of this I decided to call their customer care line and was greeted by 30 minutes of terrible music whilst being put on hold. Finally when I get through an untrained ass picks up and couldn't help me resolve the order problems. Next thing I receive an email saying that y delivery will be on time the following day. The next morning I then receive another email from ASOS and they say that I have to send a photocopy of my passport and bank statement to allow the order to go through. Their service is absolutely useless and they have no care for customers whatsoever. DO NOT SHOP HERE!
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First and Last experience!!

I was so excited to come across some adorable "D cup" swimwear on asos. So I ordered 165 dollars worth of goodies..and couple of dresses and a romper. I spent enough for free 2 day shipping so I was shocked when they did overnight UPS to the US. Until I opened the box. The swimwear was NO WEAR NEAR d cup. It was almost hilarious actually. And I've seen better quality material at walmart! The dress was SO badly made, fit, see through etc..and it was supposed to be almost 100.00 full price. The romper was so thin it was also see through and arrived with a hole in it already. How lovely.
Then I discover there is no customer service phone number. Honestly if I were to see that in the beginning I would have saved myself a ton of time. So fast forward 6 days after getting the flu, I finally made it to the PO to send the item back. I was shocked to see the prepaid label they boast about being so easy was USPS..not UPS. So I save my tracking number, track my package patiently, and TWO WEEKS later..it is still in Texas. I'm in Oklahoma!! I contacted customer service and got a scripted email stating their return policy. Replied with my tracking info and got the same email..just a different order of paragraphs. Talk about personalized customer service! So finally FOUR weeks after sending it back I got an email saying they had received my package. What a relief. I was beginning to think they were trapping people into using their labels so they could turn around and deny the return. Please..please. buyer beware. I'll stick with H&M.
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Always had a great experience

I order lots from ASOS and have always been impressed with delivery and returns - never had any problems.
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Good Choice

Never had a problem with them, fast shipping even good products. Everything is like they show :D

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www.asos.com Details

About this company

Click here to visit ASOS.com – The Online Fashion Store.

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Category

Asos is ranked 80 out of 94 in the category

Asos is ranked 16 out of 17 in the category Underwear

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