Aspinal of London reviews

Aspinal of London reviews

Good
8.4
from 0 - 10
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Reviews

About

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Review by confirmed purchaser

Sent damaged cufflinks; did not receive reply to first email and not offered help requested.

Very disappointing for a company with a name and reputation such as Aspinal; I thought it would bode better for the customer.
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Review by confirmed purchaser

Your service always makes me very happy.

Your packing efforts for each item does not need any extra times to give a special people. Thank you!
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Review by confirmed purchaser

Sensational Aspinal

I bought some driving gloves for my fathers 70th Birthday. From memory they were sub £100. I cannot stress enough that the quality 100% surpassed my expectations. They are simply stunning, made beautifully in an amazing quality of leather.

Beautifully wrapped with a HANDWRITTEN card, an amazing touch.

An overall 10 out of 10, I would strongly recommend Aspinal to anyone.

p.s. the old man loved the gloves!
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Review by confirmed purchaser

WONDERFUL!

Placing my order was so easy. I was kept informed about my order through email. I received my order faster than I expected. The scarf was just as it was described and is beautiful!
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Review by confirmed purchaser

Delivery via DHL a complete shambles

I made a mistake when ordering an item online as a gift. I immediately called when I realised but was told that DHL had picked up the item. I then called DHL and they denied having it.

Calling back several hours later I was then told that DHL now did have the parcel but it couldn't be intercepted, it would have to wait until it arrived at which point it would be turned around and sent to he correct destination.

Then I called back on the day it should have arrived and was told; "oh there was a request for approval to redirect but no one approved it, sorry about that 'mate', it will definitely be there by Monday".

Then I called back Monday (today) to be told, it will be there on Thursday. but 'they can't confirm in writing because it's only an estimate'.

I can't comment on the quality of the diary I bought as, of two weeks later, I've yet to receive a damn thing from the shambles that is DHL.
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Review by confirmed purchaser

Excellent - if everything was in stock all the time

The goods were excellent and well received by the children for who they were obtained for as presents.

It would be nice to know in advance whether or not things are in stock, like having out of stock notice on the website. The number of time I have ordered things to find them out of stock for up to 3 months is a bit disheartening. But I have to say worth the wait.

Hope the kids would be able to appreciate the quality.
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Review by confirmed purchaser

Fantastic product shame about the delivery charge

The iPad 2 case, really good quality leather. Packaging good. Shame about the delivery charge.
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Review by confirmed purchaser

Outstanding

smooth operation, excellent product
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Review by confirmed purchaser

Great value and exceptional quality

Aspinalls service is always exemplary and the products are always perfect. One small dissapointment is the fact gift boxes are charged on line but not in store, but this shouldn't detract from the overall perception of quality and service.
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Review by confirmed purchaser

Quality with ease, speed and efficiency

I found what I was looking for without having to navigate my way through endless pages of unwanted items. Ordering was simple with clear instructions and the items I received where delivered on time as promised. Not only that but the items I received were as expected (as described on the internet), good quality and good value.

All in all, one of my better experiences of shopping on line.
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Review by confirmed purchaser

Inspiring

Needed a couple of postable 50th birthday gifts for 2 execs who have everything they need so went onto the Aspinal website for inspiration. Found these useful, well-presented luggage tags. They have been very well received by both men. With such a variety of colours I will be buying more.
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Poor service, worse communication

I bought a Mayfair bag from the Bluewater Store as a Christmas present. It was faulty and was returned. The shop initially tried to fob us off by refusing to replace it (despite admitting a known defect in these bags - so why sell it?), but in any event took it in for repair. Several weeks later we were told it could not be repaired and the bag no longer available. Price refunded; no compensation for wasted time and journeys. I made a formal written complaint to head office, but when "Sue" in Customer Relations rang it was clear she had not read the correspondence. She said that what the staff had told us - that there was a defect with the claps on a batch of bags - was untrue, but did offer minimal "store credit" and suggest we look at the current range. To my surprise the bag we were told had been discontinued is still on sale on the website and can be ordered. I phoned "Sue" to tell her, and as before, she was offhand. Her explanation that good sometimes remain on the website is just not credible. If true, it is false advertising; if not, I have been lied to both the Bluewater shop and customer relations.

Frankly, there is nothing professional about this company; avoid.
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Review by confirmed purchaser

A prompt service without any problems whatsoever

A professional ordering service I could not fault.
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Review by confirmed purchaser

Excellent quality and value

Excellent quality leather, very well present. Value for money.
Kept informed from moment of order.
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Review by confirmed purchaser

Great purchase I've made.

great product
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Review by confirmed purchaser

Excellent Quality, Beautifully Presented!

Loved the cognac coloured passport holders, customized with my sons initials. The quality of the leather is excellent and I loved the presentation boxes they came. These are a wonderful memento of their British heritage, as they live in America, as well as having a very good use!
They were delivered on time, the service was excellent!
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Review by confirmed purchaser

Efficient

The quality of the gifts were so good but the efficiency in which the order was processed was astonishing. We had 22 items personalised and still got them the next day even though we didn't pay for 'next day' delivery. We then had to order another 7 as we'd forgotten a few people, and again it was sorted as brilliantly as the first order. I would definitely use Aspinal again. The people I spoke with were so accommodating too, especially Hayley Thorpe.
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Review by confirmed purchaser

100% satisfied

Cant fault the service. Ordered one day. Delivered the next. What more could one ask for.
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Review by confirmed purchaser

Lovely purchase!

Our beautiful passport covers arrived in perfect time for a gift to my husband. They are even lovelier than the photos suggest. They should aid our travels forever!

Our Services

30 Day Guarantee

In the event you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund. Refunds are made for the product value only, cost of shipping and gift boxes will not be refunded.

Fast Next Day Delivery

We use DHL courier service to deliver the majority of our customer parcels. For small parcels such as wallets and passport covers we use Royal Mail Tracked Service. Please note this applies to delivery addresses in the United Kingdom only.

Product Personalisation

We are pleased to offer a comprehensive personalisation and engraving service to our customers. Almost all our leather goods, photo albums, leather journals and books can be embossed with names, dates and occasions and many of our hip flasks, cufflinks and sterling silver pens can be engraved with initials and names.

Corporate Gifts

Aspinal of London luxury collection is an outstanding corporate gift presentation. Our priority is to provide you with the superior service beyond compare. Whether your gift is recognising achievements of your employees or showing your appreciation to your valued clients, we will facilitate the process of finding a perfect memorable gift of unsurpassed quality.

About Aspinal of London

Aspinal of London is founded on the fundamental premise of offering our customers the most beautiful objects of unsurpassed quality and design for home & living, created by our designers and each handmade by genuine craftsmen, to bring to you at an affordable price and great value. The range includes:

Visit Aspinal of London

Contact information

Call us on: 01428648180
We live here: Aspinal House, Highfield, Midhurst Road
GU27 3HA Fernhurst
United Kingdom

Category

Aspinal of London is ranked 58 out of 90 in the category Fashion Accessories

Aspinal of London is ranked 26 out of 31 in the category Bags and Luggage

Aspinal of London is ranked 62 out of 144 in the category Gifts

Aspinal of London is ranked 52 out of 89 in the category Jewellery

Aspinal of London is ranked 6 out of 8 in the category

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