I quite enjoy this service as it gives you a range of things you can do to get your moneys worth!! Its lag free 24/7 and one hell of a stress free server, I used to hate trying to set up my own server because im not very good with that side of computing. But having a different host is amazing, thankyou so much! I will enjoy this for months to come!!
You Guys Dint Respond To ANY Of My Tickets And Its Been Over A Week They Change The Players But Not The Ports Can You Please Set The Port To 25565 I Bought It And Reset The Days To My Service. I Also Had My Friend email@example.com Register but my multicraft url is http://mc.astralgameservers.com/index.php?r=server/view&id=1546 and my username is avery1227
The replies are quick, helpful, meaningful and seem to be answered with care and patience. The multicraft server interface just takes a tiny bit if time to get used to but overall very easy to use especially with filezilla. So far 0 problems and this is the best server hosting sight possible. Great prices too! Overall Perfect.
Astral has done a good job of providing reliable hosting and allowing you to easily customize and edit your server. They support all multiplayer mods, setting up your server to however you'd like it on a whim. Their support staff (only Richard Instone, afaik) is quick to reply and help you with whatever you need.
The Multicraft interface can be a little sluggish some times (at least in my experience), but it's mostly serviceable. Multicraft is really my only complaint: it's user unfriendly, average-to-slow, and there are too many paths/clicks to get to what you want.
Astral Game Servers is a great hosting service, with prompt feedback, fast server start-up, and easy to get to control panels, it does many things right, but has some room to grow. Servers are blazing fast, with a great connection. I have players from around the globe connecting to my server, with little to no lag. Every time I have used customer service, I have gotten a prompt reply within the next 24 hours, always with useful information, and always written in a respectful manner. This is a great change from tec support that would sass you or take ages to respond. As they should be, the folks at Astral are also very concerned with client security. When server hiccups occur due to security, in my experience they are very upfront with the issue and work fast and hard to solve it. With a great and easy to navigate website, friendly leadership, and good servers, I would recommend this to anybody.
Now, there are still things they could do to improve their service. When using forge related mods in minecraft, multicraft does not properly show the server usage. It would be great if that could be fixed in some way through custom software, or if they could provide a server resource monitor that is separate from multicraft to let me know how much memory I am using. Also, an IRC for Astral users would be pretty cool.
This is a great service. Its easy to understand, its affordable and reliable.
I would strongly recommend this as a service for anyone looking to set up a minecraft server.
A Note to Management: There are a few things here I would like to suggest.
1.) Video's explaining how to configure your server.
2.) Pre-formed templates for some of the most commonly requested Plug-ins (permissions namely).
3. a more unified system for server management. Its a hassle to have to log in to multiple sites and services.
Overall, this is fantastic, keep up the good work guys and gals.
I really enjoy the hosting and i am 100% happy with it, the only problem is that my minecraft server sometimes crashes (tekkit) when 3 people are in the nether, and when i bought the 256MB ram version i had no clue such would happen, i knew i'd upgrade later but now i am waiting for the end of my month. But overall it's great
The site is filled with dead links, and they don't even have a contact Phone Number, They have only been running for 1 year. They simply resell servers from a company called OVH hosting, they say, the website feels rushed, unprofessional and their live support is down. Buying directly from OVH is a-lot cheaper.
Our Expert team of highly trained Support Technicians are on standby 24/7/365 to ensure that if you have any type of problem, we are here to resolve it with minimal downtime. From server downtime to in-game griefers - If you need help, then we are here for you! "
When in reality their support team is only up like 9 hours per day, and god help you if it's friday, Your ticket won't even be read until the following monday.
I'm very impressed with how Astral Game Servers has handled the running of my minecraft server thus far. Their technicians are prompt with responding to e-mails with even the dumbest of my questions. I fully appreciate their commitment to my entertainment, and will recommend them to anyone wishing to have a server hosted in the future.
This is Zane Bellamy. I actually ordered my dedicated server a week ago, along with 3 minecraft servers. It has been a week since then, and my dedicated server is still pending. The 3 Minecraft servers were ordered with dedicated IP's, which I made a ticket to clear up still have not been added. So I am really mad about this and so is my wallet. I am now about $100 short for nothing. I know I will never return here.
Now granted I've only been using Astral Game Servers for a week or so, but my experience so far has been great. I've rented a server from them for a multiplayer Feed The Beast modded Minecraft experience for my friends and I. Initially it was the prices that brought me to them, seeing that they are roughly $5/mo cheaper than most others for the same resources. The server so far handles the mod pack just fine, which is good, because it can be hard to handle.
I would be very likely to refer others to their servers.
can you get my ticket my server has not bin working for a week now well it has but i can not use filezilla to ftp so i can not use the server and the details you sent me did not work in multicraft see my ticket for full info
I'm a fairy new customer coming from a particularly bad experience both service and support wise with <external link removed>. I ordered a dedicated server from you because I felt your website was efficient, well laid out and in depth. I must bring up though that though installation was fairly fast (roughly 36 hours) by comparison to other companies, by comparison <external link removed> had a 1-2week wait. I was also informed that it would be up to 24 hours. In fairness to yourself I do understand that inconveniences can happen which prolong the setup time, but perhaps a notification to those waiting that its going to be a little longer could be an idea moving forward.
Support wise, I have found those spoken to, to be extremely helpful, knowledgable and generally a pleasure to talk to. I'm a massive fan of the personal way they talk to me, especially as I was spoken to like an idiot at <external link removed>, which I found extremely offensive, I may not know a large amount of ssh, and server side issues, but I am a more than competent programmer in c, c++, java, HTML and have full understanding of binary. irrelevant I know, but being spoken to as if I won't understand any computer based language is not good when you don't know the background of those your speaking to. So keep up the way your support team speak to people!!!
Despite this however, I have felt on a few occasions that I have needed to wait an excess amount of time for answers to my questions. Though the answers are good, this can be irritating in certain situations where I don't have a solution and am being forced to have a lot of downtime as a result. So perhaps a faster response system could be implemented.
Service wise, I have been very impressed, I believe the physical server has had 100% uptime thus far, and I have not experienced any in game lag except through my own or members own connections. Issues which were major problems at <external link removed> and the main reason for my leaving them.
Finally, my one little problem is that a lot of your weblinks do not work, mainly in the knowledgebase areas, I found a way around this and visit the parent companies website, but bear in mind this may deter your potential customers (and given the good service Im getting, I wouldn't want that)
All in all, my improvements are simply: fix the weblinks, and faster support, other than that keep up the good work!!!
I actually almost feel bad I'm paying so little for my own small server and access to really friendly technical support. My server hasn't been down, I really have nothing to complain about.
Definitely a big thumbs up to the Astral Game Servers guys from me.
i love how easy it is to run the server, and the prices are really good too, but i experience a lot of bugs with the server, it kicks us off for no reason, and today, it started making it where we couldn't open chests or the screens for machines. if you guys could just work on the technical side a bit more, you guys would be gold
I have the 716MB package for Minecraft and it works perfectly. I just came from a host that charges 7.50/month for only 512MB of RAM with 12 slots. The package and the service exceed far beyond the other service. The Support Staff here are amazingly quick and accurate with their responses. Not long ago, I wanted the Big Dig Modpack installed for my server, and I got it changed in 2 days I believe, and all I had to do was upload the zip file. I love this host and I don't think I could find a better one :)
Responsive, knowledgeable and accurate pre-sales. I asked specific, pointed questions in chat before I made my purchase, and to my pleasant surprise, was given accurate, honest answers instead of the usual "tell them what they want to hear to get the sale" fiction. Very refreshing.
Incredible, personal, responsive customer service. I wanted a particular "production" mod pack that was not on their drop-down list on the server manager, and within the hour of making the request to have it added, it was there and running.
Extremely intuitive management interface, including full FTP support for managing custom config files. Self explanatory, no need to add to this statement.
Reliability and suitability of the product. A heavily modded minecraft pak is a server hardware nightmare. The FTB Ultimate pack, with its 80 some-odd mods ( and growing ) is the current mainstream epitome of a stress test. I have put this server through its paces in earnest by having people generating new terrain like it is going out of style while others simultaneously create new ages and transit between worlds, with few large forest fires tossed in for good measure. It is only through concentrated, concerted effort that we are able to negatively affect the server. Most outstanding.
The "ticketing" system is obviously a work in progress. I look forward to the refinements and smoothing out of the communications flow. The opening and response are fine, but the ongoing needs some shining up, as others have indicated.
My only other complaint is actually the biggest one, simply from a pet peeve perspective. I've not experienced this many 404 errors from a professional corp in my life. Seriously, get your links sorted. Have your web dev and QA team test the links from an "outside" perspective. Remember, just because a link works internally for you doesn't mean it will work for the outside world. Wink wink, nudge nudge, say no more.
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Wicked good servers and responsive folks at TS, a bit weak on the presentation, but getting better. Solidly recommended service.
I didn't mention anything about the price. It is so STUPID low that it doesn't need discussion.....Stevie Wonder can see this is a good deal, even in a dark basement with a blindfold on.
I really enjoy these guys at Astral. They have provided excellent service and support as I stumbled my way through setting up my server on their system. The have been friendly and very quick to respond to my needs. The server itself is fast, and much better than trying to run it on my home network.
I would gladly suggest Astral Game Servers for anyone's Minecraft Server needs.
Its great, I love the ability to manage my server on the fly from any device, and when I had a issue come up the support team got back to me faster than I expected and resolved the issue the first time.
I would, and have recommended this company to anyone looking for a reliable affordable game host
Great service. If you want a fast, reliable and affordable server to call your own you can't go wrong with an Astral game server. Customer service is quick and efficient. I had a problem, caused by myself, and it was fixed within a day. I would highly recommend purchasing a server.
You guys are really good and are running this company great!.I am very happy that i choose Astral to host our server.1 thing that is not bad but it is slightly annoying is how i need to submit a ticket every time i reply, My YouTube network (machinima) get you to submit a ticket and then communicate in the email until everything is resolved.This would make a lot easier however its not an urgent matter.Other than that its been great!!!!
I wrote an email to firstname.lastname@example.org the day I purchased my Cow server. It's been a week to the day and still no response.
Here's a copy of the email:
I just ordered a Minecraft Cow server and I was wondering if there was any way to get Bukkit 1.5 working with your service? Technically 1.5 is in development but that's the version some friends and myself have been using. :- /
Please let me know if it's possible to update to Bukkit 1.5 or even better, the newest bleeding edge Bukkit 1.5.1 : http://repo.bukkit.org/content/groups/public/org/bukkit/craftbukkit/1.5.1-R0.1-SNAPSHOT/craftbukkit-1.5.1-R0.1-20130326.111705-23.jar
Unfortunately if it's not possible to upgrade to the development version I would have to respectively cancel my subscription.
Thanks for the help,
Other than that, I'm otherwise pleased with the service so far. I actually haven't used the server at all since it's incapable of running the version of Bukkit I need. However, the Multicraft server administration tool is nice. There are some dead links on the astralgameservers home page though (cpanel and vps panel).
I would appreciate it if someone could answer my question in the original email though.
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