I bought two Astro A40 PreAmp Pro 2013 headsets. Both had the same problem with the sound being unbalance, when coming from the PreAmp. It switched from left to right, when turning the volume up and down. Besides that, the microphone had awful bit rate and sounded like a £20 headset - THIS IS NOT OKAY FOR A £200 HEADSET. When I contacted the support (fast respond, by the way) they told me, that's what you can except for that kind of headset (WHAT?!). The headset worked fine without the PreAmp, but still... And as far as surround sound goes; you'll need a sound card that supports dolby 5.1 through optic in order to get "real" surround sound. Otherwise, it is just a cheap surround sound simulation that really is stereo.
This should have replaced my "cheap" Logitech G35 from 2009, but I would rather buy a new, outdated, G35, than another Astro headset.
- I ended up sending them back to Astro for 280 DKK ~ £31 with Post Danmark (Danish postal service)
Sigh... This is the second episode (of two) where I didn't get what I've ordered. The first episode was back in December 2011 where I ordered a white A40 MGL edition set - but got a black regular one instead. The customer support apologized for the unfortunate mixup and exchanged them to the correct one (more or less painless). But now again... I've ordered the new MixAmp Pro 2013 -- and yet again -- didn't get what I've ordered. This time I just got a USB-to-mini USB cable - but no sight of the MixAmp I've ordered. When I checked the homepage and the shipment, it said that the Mixamp was included in the package and it should weight 2,3 kg (which it didn't). I've waited 5 days now (from I've received the attrap package and filed the customer support - but without any response). I might had been really unfortunate compared to others - but I won't come back for a third time.
I should just had ordered from astrogaming.com (as usual) - I might even get what I've ordered and probably also get my order sooner. It's sad that the customer service is the bottleneck, when the product is good. TRUE WAR STORY. Take and chew on it :)
Jeg bestilte deres A40 headset, hvilket gik helt fint. Så ingenting der, alt gik faktisk rigtig nemt, og den den eneste grund til de ikke får 5/5 er fordi deres support system er en smule forvirrende, men overkommeligt hvis man har lidt technical knowhow!
Så jeg ville klart anbefale alle at købederinde fra!
The sound in these headsets, the quality is brilliant! I have had no problems with it at all! I had a problem with my frame for the headset's left speaker, so i wrote to their support, they answered within 10 minutes, and i had a new frame sent! Free!
You get what you pay for, but without a doubt, worth ALL the money!
Out of all the companies i ever dealt with Astro Gaming is the best of them all, while they have premium prices you get what you pay for based on the product and support you receive after the purchase, highly recommendable!