Reply from Astro Nutrition
[REPLY]
- Reviews (7)
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- Alistair Thompson
- 1 Review
Got what I ordered within a week - good for international delivery
I ordered some workout aids which are difficult to get in the UK. They delivered exactly what I ordereded, unlike some other companies who just sold me caffiene pills. Astronutrition are a god send !
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- Kevin Derynck
- Belle River, US
- 1 Review
outstanding service
I ordered 2 x so far. The service was very friendly. My 2 orders came in only 2 days !!!
I asked many questions and they were all answered. I am happy with my products as well. I am waiting on one more shipment, only been a week. I am assuming it is slowly being processed at customs. I have been recommending them to my friends as well.
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- Ole Andersen
- Toronto, US
- 2 Reviews
Shipment delayed
I ordered my products end of November, and they promised that the package should be there by 8-11 business days. That is now way passed - customer service tells me that it might take longer - but that they can't track my shipment. Not sure that I will ever see my $100 order - that of course already has been paid. Not so sure I can advise others to shop here.
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- Roman J
- Toronto, GB
- 1 Review
Worst buying experience I have ever had for supplements.
Similar experience to 'Fuzz'. I am located in Canada. Bought 2 items from their website. I assumed everything was coming in locally. 1 item from Canada, the second from the USA. Received the USA shipment in 4 weeks time the Canadian shipment never arrives. They don't want to refund me, they expect me to wait 30 days before they even acknowledge either the package was never sent or was lost. They can't provide tracking numbers nor can they even prove a package was ever shipped. If I don't receive a refund for the missing items, I will contact my cc company for a charge-back. Not even the invoice that was sent to me was accurate. Will never shop here again.
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- Fuzz
- 1 Review
Pathetic Shop and Service (-5 Stars)
AstroNutrition.. what can i say? :)
Read below to see how they handled my product and their service to a client:
1. Paid for a delivery and yet it took them nearly 20 days.
2. Unable to track the order when contacted
3. Ordered a Creatine and guess what they sent me... WHEY protein powder LOL!!
4. Live chat service assistant tried to avoid me.
5. Good thing.. they asked me to keep the Whey, which I was not going to use anyway as initially I had ordered a Creatine. So I gave it to my m8.
6. Another good thing... I was scared as what if they would not pay me a full refund but surprisingly they did.
Due to the above delivery and product issues, it not only messed up my workout routine but it also messed up my Creatine/diet intakes. And had to go through the hassle was like a cherry on top. Sooo thanks Astro for you top notch service!!
I read the reviews about this company after I placed the order. =/
Reply from Astronutrition
Thank you for the feedback.
We are sorry to hear that you has a bad experience when ordering creatine from our website. We do make human errors from time to time, but do our best to keep it to a minimum. Should we make an error, we do our best to rectify the situation as quickly as possible.
We send all of our orders out via Airmail, which is why we are not able to track them. Our usual delivery times are an estimated 8-11 business days. We are sorry to hear that yours took a little bit longer. We also offer a 30 day money back guarantee on all orders that are not received in an acceptable time frame.
Should you wish to make another order with us, please enter coupon code astro100 (all one word) to save £5 on all your orders over £20. Alternatively, you may enter code astro200 to save 10% off your entire purchase.
Once again, we apologize for the inconvenience.
Please feel free to message us at info@astronutrition.com should we be of any further assistance.
Kind regards,
Amy
Customer Service Representative
Astro Nutrition
- simon
- cheshire, GB
- 2 Reviews
total conmen
ordered my supps 4 weeks ago still not arrived cant phone them and they said its impossible to track the order what a load of crap ive ordered stuff from all over the world and its never taken more than a week even from china!!!!! dont know what the deal is but there gettin away with it!!!!!!!!!!
- nuno nunes
- barcelona, ES
- 1 Review
scammers beware
at first they tell you your order will be arriving in 7-10 days... then 2 weeks, then a month and lastly 'up to 5 weeks'... you won't be able to get your money back
