Great, reliable site to order vitamins from. The delivery was fast, considering my item came from overseas, and the items arrived in good condition. There were quick responses to queries via email communication too. A happy customer!
The order was slow, but this I suspect was nothing to do with them (This end - UK). They could not have been more helpful when I contacted them about it. Will happily use them again - good product, good price, good service!
I ordered some workout aids which are difficult to get in the UK. They delivered exactly what I ordereded, unlike some other companies who just sold me caffiene pills. Astronutrition are a god send !
I ordered 2 x so far. The service was very friendly. My 2 orders came in only 2 days !!!
I asked many questions and they were all answered. I am happy with my products as well. I am waiting on one more shipment, only been a week. I am assuming it is slowly being processed at customs. I have been recommending them to my friends as well.
I ordered my products end of November, and they promised that the package should be there by 8-11 business days. That is now way passed - customer service tells me that it might take longer - but that they can't track my shipment. Not sure that I will ever see my $100 order - that of course already has been paid. Not so sure I can advise others to shop here.
Similar experience to 'Fuzz'. I am located in Canada. Bought 2 items from their website. I assumed everything was coming in locally. 1 item from Canada, the second from the USA. Received the USA shipment in 4 weeks time the Canadian shipment never arrives. They don't want to refund me, they expect me to wait 30 days before they even acknowledge either the package was never sent or was lost. They can't provide tracking numbers nor can they even prove a package was ever shipped. If I don't receive a refund for the missing items, I will contact my cc company for a charge-back. Not even the invoice that was sent to me was accurate. Will never shop here again.
AstroNutrition.. what can i say? :)
Read below to see how they handled my product and their service to a client:
1. Paid for a delivery and yet it took them nearly 20 days.
2. Unable to track the order when contacted
3. Ordered a Creatine and guess what they sent me... WHEY protein powder LOL!!
4. Live chat service assistant tried to avoid me.
5. Good thing.. they asked me to keep the Whey, which I was not going to use anyway as initially I had ordered a Creatine. So I gave it to my m8.
6. Another good thing... I was scared as what if they would not pay me a full refund but surprisingly they did.
Due to the above delivery and product issues, it not only messed up my workout routine but it also messed up my Creatine/diet intakes. And had to go through the hassle was like a cherry on top. Sooo thanks Astro for you top notch service!!
I read the reviews about this company after I placed the order. =/
ordered my supps 4 weeks ago still not arrived cant phone them and they said its impossible to track the order what a load of crap ive ordered stuff from all over the world and its never taken more than a week even from china!!!!! dont know what the deal is but there gettin away with it!!!!!!!!!!
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