I'm a little shocked about the other reviews. I signed up for AT&T's UVerse and Internet package six months ago because I desperately needed the internet in my new place (I work from home). I thought it would take days for them to come, because that's what I had been told, but within hours, an AT&T rep was knocking on my door. He set up my connection in an hour and was gone. Two months ago, my phone plan with Sprint was up, and I decided to go with AT&T this time around. I am not disappointed. When my first bill game, I was curious as to why I had pro-rated charges. I called the customer service center, and the guy who answered patiently went through all the charges with me. Not only did I get a clear understanding of my bill, but he dropped the pro-rated charges because I had not been informed of them. Best of all? Unlike with Sprint, I get service everywhere! I can finally have a conversation with my mom/sister/boyfriend while in my livingroom, in bed or even out in the country!
AT&T's customer service is OK, but their cell service is pretty crappy here in Maui. I can't receive phone calls at all and have to do a stand-on-my-head dance to even send a text. Worse, I'm locked into paying $113/mo for it! I'm counting the days until I can get out of my contract and go with a carrier I actually get the service I'm paying for.
Signed up for AT&T Internet. They missed the first appointment, no call, no show. After 2 weeks, 5 technicians to my home and 2 calls a day to support, I barely had 2 MB service of the 6 MB promised. It also stopped working at least once a day. Now, 3 months later I am still waiting for a refund of the Modem I returned, and still have a wire across my driveway that they never came back to bury (as promised).
Signed up with them for U-Verse 18MB/s at $40 per month. When the first bill came it was $55 a month, and even after calling them they said the lowest they could go was $45 a month. They refused to honor the price I was originally given. Would advice users to stay away from this company.
AT&T is an amazing company that has helped me reach my business goals, that would not be possible otherwise. Don't listen to these other people who are just crazy about T-Mobile, Verizon (etc). Go with a network to you can trust. "AT&T Rethink Possible"
I made a deposit of 50 dollars over six months ago and ended service with company because they told me it would take a month to hookup my phone service.
They also said a check would be mailed to me. Yet to see this check as of 4-3-10. Also filed with the Better Business and still no response.
To reply as a company, please sign up here.