I took a day off hoping that the amp would arrive sometime mid-day so I could have a little play with it before my wife and kids got back, but it didn't!. The delivery was supposed to happen between 9:00 and 17:00. As per paperwork I was advised to ring the shop at 16:00 if the item hadn't been delivered by then. At 16:10 I rang Creative Audio to ask if it was still coming and I was told that it should be with me soon as the courier might be busy at this time of the year. Finally the courier turned up at 17:11 and I found out that the item was dispatched from Bournemouth which is 27 miles from me!!! I could have gone and picked it up myself!!!
Apart from that all good!
bought from creative before and had the same feeling. e mail query had an immediate reply.
know well about what they sell, pity they did not have the turntable I wanted in the colour I wanted.
I recommend Creative to anyone wanting top flight HiFi at great prices with excellent communications and delivery performance.
I WANTED A NEW SYSTEM AND HAD AN IDEA OF WHAT I WANTED BUT WASN'T SURE. A TRIP TO CREATIVE AUDIO SORTED THINGS OUT FOR ME.THE STAFF WERE VERY HELPFUL NOTHING WAS TOO MUCH TROUBLE. THE SOUND ROOM WAS GREAT AND I TOOK SOME SAMPLE CD'S. THE BEST THING WAS THE GREAT DEAL I GOT. AFTER ALL THESE YEARS I DIDN'T KNOW WHAT I WAS MISSING. I'M HEARING THINGS ON A CD THAT I NEVER PICKED UP BEFORE. I WOULD RECOMMEND CREATIVE AUDIO TO ANYONE WANTING TO BUT A NEW HIFI SYSTEM
After a quick web search for the best price on a set of Q acoustics 5.1 surround speakers, Creative Audio gave one of the best deals. The website is easy to navigate and the price you see is the price you pay. Orded the kit over the phone on a wednesday about 5pm, arrived friday about 9.30 am. Sorted !!!!
I ordered some goods online through this company only to have a problem with my credit card. This was not the fault of Audio Express and they informed me of the problem and allowed me to use another card with no delay or problem with my order.
My order arrived when stated in perfect condition and very well packaged, there was even tweaking tips for the Amplifier that I had bought which were greatly appreciated.
About a week after I had received my order, Audio Express contacted me to inform me that they had matching speaker stands for the speakers I had bought and could have them at their bundled rate. This is excellent service as this bundle was not in place when I made my original order yet they still allowed me to take full advantage of this and the cost saving that went with it.
In conclusion, Audio Express dealt with every aspect of my order superbly and their follow up service was the best I have encountered. This is all aside from them having the best price I could source for the equipment I wanted. Highly recommended.
First of all I was very impressed with the Creative Audio website which I found easy to use and extremely helpful. All items were delivered early on the day promised. I am very pleased with all the items I bought - Project Debut Carbon Turntable, Marantz CD6004, Marantz PM6004, and Q Acoustic 2020i speakers - glad I bought the QA stands. The sound is so good that I had to rearrange all my furniture to get the best effect. Only complaint is the "manual" for setting up the turntable, which is absolutely pathetic.
Would recommend, order and delivery first class, immediately responded to email question professionally but not corporate rubbish we are usually fed. Without a doubt the best online shopping experience I've had.
I hadn't used Audio Express before, but looked around for reviews and all I saw was positive.
Happily I can now add to that. The items I ordered arrived very quickly and exactly as described.
I will certainly be buying from them again!
I got the Cyrus 6DAC amp for less than 70% of what it was retailing everywhere else at.
Can't fault the product at all, absolutely top class as you would expect from such a great brand.
DAC is very useful and will become even more so in the future.
All the equipment arrived securely packed and nothing was missing. The system was easy to set up-Arcam FMJ amp, Arcam CD17, Project debut carbon black deck and Tannoy CD6 SE speakers and the sound is amazing. Buying the recommended interconnects helped the setting up. The company rang me several times during the purchase and were very helpful.
They were extremely helpful and answered all my queries in depth.....I have no problems recommending Audio Express.
I ordered an all-in-one system and speaker bundle from Audio Express via internet and using Amazon payment (more on Amazon below).
I got a telephone call minutes later confirming I hadn't ordered speaker cable and confirming I had it covered, (which I had).
At this time I also had a change in heart on the speaker finish and asked them to change it.. This was accommodated without hesitation.
My goods were delivered in two boxes next day as promised and with the speakers in the correct finish.
Later I got a call from Audio Express apologising and informing me they they were chasing my missing box. - It appears the courier only marked one box as delivered when in fact they had dropped off both.
I cannot fault the excellent end to end service from Audio Express, especially the fact they were already following up the missing delivery even if it was not actually the case but an error in marking it delivered by the courier.
These guys really seem to have a genuine care for their customers and I have already recommended them to a friend and will continue to recommend them to others.
The only issue I had is with Amazon. I had a significant amount of credit on my Amazon account that I was hoping to use as payment. However Amazon charged the whole amount to my credit card instead. It is important to realise this is an Amazon issue and not a fault of Audio Express but I think it is worth noting.
Everything went according to plan, delivered on time, easy to set up and sound is fantastic.
I must admit I was slightly apprehensive of spending for me a lot of money in upgrading my home cinema set up but following my initial enquiry I felt 100% at ease and purchased with complete confidence. My order turned up on the correct day and I am very happy with my order, very pleased.
I ordered a CD player on line and was delighted to receive a phone call confirming the order and asking if I would like the new equipment to be checked before despatch or sent sealed. I chose to have it checked. I would be confident to recommend the company.
Not much to say other than everything went through without any problems and a courtesy call (prior to dispatch) to check if the items I had ordered were suitable was a nice touch. Giving delivery options was also very useful.
All companies should aspire to this level of sevice - and competetive prices.
Creative Audio's prices for multi-component purchases are unrivalled. Delivery is reliable and prompt. Staff are very knowledgeable and aftercare troubleshooting services are excellent. I would strongly recommend Creative Audio as a supplier of stereo equipment.
I bought an amplifier and a pair of speakers from Creative Audio. In both cases they took care that I understood what I was buying and the limitations of the particular equipment. The prices were good, and delivery was prompt. I would happily use them again.
...This time it was a speaker upgrade. Excellent service once again. Very competitive pricing. (Even beating a well known name in the high street. RS?). Already planning and saving for my next purchase.
I was offered a good price on a piece of new audio equipment and purchased on-line. The retailer rang soon afterwards to confirm transaction and to discuss connectivity to other equipment to make sure I had right leads etc. Package sent immediately by overnight courier and received following day.
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