If you want quality hi-fi at whatever price you can afford the staff will point you in the right direction and will take time to explain things to you in a way that makes sense to you, no matter how much or how little you know about hi-fi or cinema sound. Don't be afraid to ask any question, no matter how basic. With all the service and help you get its a wonder that the prices aren't higher - you expect to pay more for the service you get. But the prices are pretty amazing as well. I've just bought my second A/V system in five years from them - and will probably buy my next one from them in five years time!
upon ordering a friendly chap from Audio Express gave me a call to ask me a few questions about the speakers I had purchased, where and how I was using them, to make sure I was buying the correct thing for my set up. They then processed my order very quickly and it arrived safe and sound shortly after. Great service!
Good company that's life's by its word all products packaged well and prompt delivery.
A phone call away if help required to set up. They are just as helpful after taking your money than before they had your order that's rare these days.
These speakers are amazing for their price and size!Always been a KEF person but would buy DALI again.
I have used this companty since 2005 always helpful always quick delivery always good prices.I highly recommend this company,Best on the net.
I am building a Cinema room, and I'm a complete novice.
Creative Audio have a brilliant customer service, the guy was very knowledgeable, and polite, he talked me through everything I needed, in a language I could understand.
The price was amazing, The delivery was fast, and the instruction manual they provided, (They have written this themselves) was very interesting, informative, and amusing. much better than going through the usual boring manuals, that don't make any sense
If ever I need anything like this sort of equipment again, I would not hesitate to use Creative Audio again.
Thank Guys :o)
I have never dealt with this company before, they were polite courteous and punctual with the delivery which to a man of my age 83 was greatly appreciated especially in todays world.Iwould certainly deal with them in the future. A J Stapleton.
Well Creative Audio, I have to say that ordering from you was the best experience I have ever had (and I have had a lot of `experiences`) with ordering over the net, from your excellent website which guides you step by step through the process, explaining, to the quick delivery of the Receiver/Amp it was so refreshing, none of this it`s `in stock` shown on the website, then you end up phoning to ask where is my order, yours, in my ordering experience is perfect, keep it up and people will come back, `simples`.
I have used Creative Audio for some years now. Their web site is well laid out and informative. Their prices are extremely competetive and the staff in the shop are always helpful and very knowledgeable. I have collected equipment in person and also used their overnight mail order service. I have no hesitation in recommending them.
I was looking for the Denon mini system and also wanting good (short) speaker cables and a decent pair of headphones. I found it all here in one convenient place, very good prices and fuss-free ordering and prompt delivery. Completely brilliant in every respect!
Like a lot of buyers I had hesitations from buying such expensive goods from an online retailer that to be honest I had never really heard off.
Well I can assure anyone that chooses to shop at Creative Audio will be afforded the best service and support expected from a reputable high end retailer. Shopping online can be a rather faceless business. I phoned the guys at CA and had a chat before ordering. Not only that, they gave me the best deal I could find for my preferred Cyrus set up. Spoke to Martin and he was more than helpful and knowledgable. My order arrived in 1st class packaging and on the day I specified.
A month later I ordered a few upgrades to my system and again Martin was very helpful. I had some issues with my Rega turntable that wasn't purchased from Creative Audio but Martin even took the time to offer his advice on that certain issue.
Unfortunately the Cyrus Stream X2 didn't really suit my needs and was probably an error on my part for not researching it enough. However I phoned Martin and he said there would be no problem in returning it. The next day I had the return invoice.
Retailers often overlook their after sales commitment and service but im pleased to say that Creative Audio embedded the expectation of the quality of the Cyrus system I purchased into their service. No quibble returns are a very important factor in my purchases from retailers online.
To sum it up I have no hesitation in recommending Creative Audio and future customers shouldn't either. For Cyrus in particular they will be my preferred dealer even though I may never get to walk through the doors of brick and mortar store!
I have just made my second purchase from Creative Audio. Good range of quality equiptment, good advice, good prices, quick delivery - what more can one ask for.
A first class service from a five star company.
Although I shopped around for the best price I also wanted a company that I felt I could trust and that would deliver quickly. Previous reviews suggested that Creative Audio ticked all those boxes, so I purchased a Yamaha RX-V673 Network Receiver.
The website allowed me to select an appropriate delivery date (within reason of course, I requested within 48hrs). The item arrived on time and as advertised but also included an unexpected 'How To' guide for newbies (or someone who hadn't setup a newer amp before). I thought it an excellent touch and came in handy as it was easy to go through.
All in all I am a very happy customer..... oh and btw the Yamaha RX-V673 is excellent so credit to Yamaha too :)
TELEPHONED ME TO CHECK COMPATIBILITY OF CD TRANSPORT WITH MY CURRENT SYSTEM
EMAILED TO LET ME KNOW THAT ITEM HAD BEEN DISPATCHED
ITEM ARRIVED ON THE DAY I HAD SPECIFIED
WOULD CERTAINLY USE THEM FOR FUTURE PURCHASES
I noticed their suggestions for alternative speakers to go with the Denon all in one player I was planning to buy. Their ideas seemed good so I ordered a package and it was delivered efficiently. Good value.
Delivered on day specified in order. Very friendly service when I called to enquire. Great price.
I ordered, I paid, they delivered (very promptly).
Had a minor query and rang the shop dealt with straight away.
Audio Express (Creative Audio) outshone themselves with great, friendly and helpful customer service and fast processing of my order. After-sales care was great with them checking in to ensure the product was received and working correctly.
Great online prices / deals hard to get anywhere else in the UK and secure shipping where the product boxes are wrapped in black selophane to further protect a high value item from theft.
Will definitely shop with them again!
This is a company that you really should visit...great prices, swift service and flawless delivery. The webpage is informative and helpful...what more could you want from online shopping???
Great service, very help full in dealing with tech questions, web site must be one of the best, covers all angles of specification and pictures. You will be very pleased that you placed your order with Audio Express.
A great company with great knowledgeable,understanding and patient staff,namely Russell,Stuart and Martin who helped me get my head around the many functions of the incredible Yamaha RX-V673 eventually,i say eventually because I am 69 yrs old and new technology is not easily adsorbed at my age,so many thanks you guys for helping get the most out of my purchase and achieving my aims.
The sensible way to buy hi fi gear is to listen to it first. The problem is that there are many, many competing products and time is precious. Therefore it is great to have a firm that you can trust to a. Offer good advice and b. be the cheapest option. They don't carry the same range of goods as some competitors, but what they have is excellent and their hot deals are unbeatable. They answer queries 24/7 and they offer next day delivery. They also charge very reasonable prices for the ancillary bits- cables, stands, etc.
I find it hard to look anywhere else and the package they offer means I alway end up spending my hard- earned with them.
Russell at Creative Audio went out of his way to get me the products I wanted in the finish that I wanted even though they weren't listed on their website. A first rate service which was much appreciated.
The deal I got was superb. I telephoned them and they answered straight away. The salesman could not have been more helpful. My order was delivered the following morning. I will certainly buy from them again,
From placement of order to receipt of goods, all aspects were handled well - and the price was better than anyone else!. I will certainly deal with Creative Audio again and can thoroughly recommend them.
I ordered a Denon Cocoon home system and it was promptly dispatched and delivered as promised on the website, very good hassle free service. And the system is excellent as well with a suprising full range of sound for such a compact unit. On the whole I would highly recommend both Audio Express and the denon cocoon.
this was my first purchase from creative audio and would not hesitate to buy from them
in the future. my order was delivered on the day i had chosen and i recieved a phone call to confirm this. I live in N.Ireland and was expecting the delivery to be a day or so late because of the distance, having ordered products from other companies on the mainland in the past. For the first time paying the extra delivery charge was worth it,
Excellent service from CREATIVE AUDIO,Thanks.
Ordered a raft of home cinema gear and uograded a few items, was contacted personally the day after to confirm my identity and provide proof which went faultlessly. All my items were delivred on my preferred date (although late. 7pm). All in all a pleasant experience.
From the email enquiry responses, the delivery process and the brilliant setup guide in included with my amplifiers, this was a seamless transaction from start to finish. I would not hesitate to recommend these guys to a friend.
To reply as a company, please log in to your business account.