Audio Express (Creative Audio) reviews

Audio Express (Creative Audio) reviews

Excellent
9.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
730 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Best service I had ever received

On one the busiest day of trading this company sent out my items next day delivery.This after 3 other companies could not sent out items in time.
10/10 for service and price. Truly best service I have had
Thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great customer service

Bought an Onkyo AV receiver from Creative Audio. They offered the best price I could find from suppliers that got decent customer reviews. Website gave some useful tips as I am by no means an audiophile. Delivery was really prompt. What I wasn't expecting was the additional instructions specific to the model I had bought on how to go about installing and setting up my system that Creative Audio included. These were far better to follow than the manufacturers; guiding you through the essentials in a logical order. I had no problems getting everything up and running quickly. An unexpected treat in terms of customer service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service!

I ordered a pair of speakers and an amplifier at around midnight on the 29th December I think it was. The next morning I had a phone call confirming the order and making sure everything was ok and exactly as I wanted. A day later everything arrived and in perfect condition. Can't say anything bad about my experience with them at all!! I was particularly impressed about them phoning me up to confirm my order, because the speakers I ordered are slightly larger than standard bookshelf speakers and (although I knew this and was fine with that) had I not know this, I may have changed my mind about the purchase, and the guy on the phone was very good and warned me about it.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Outstanding pricing, range and service. Have no doubts about this company

I ordered the most expensive speakers I've ever purchased, and my choice of this company was initially based on price. The online ordering process was extremely well thought out and because these speakers were large not only did the online process warn me of this, but I got a follow up call to confirm that this was not an issue. I also got the speakers on a next day service.

There were some minor issues with the speakers - all manufacturing issues which the supplier could not have known about - which I highlighted. And this is the differentiator. Where with some suppliers a sense of apathy kicks in because they've already made the sale, that absolutely was not the case here. I got an email rapidly after the one I sent highlighting my concerns. the email was followed up quickly with a call. And the end result was that my concerns were dealt with efficiently, courteusly and to my absolute satisfaction.

Outstanding. Very much look forward to dealing with this company again and have no reservation in recommending them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great prices, polite and helpful staff and speedy delivery.

I ordered an av receiver, 5.1 speaker setup and cable bundle over the Christmas period. After a brief correspondence via phone and email my order was dispatched to me for next day delivery and it arrived promptly. The amp included a useful setup guide which offered step by step instructions and lots of handy tips saving me a lot of time and hassle. I would highly recommend using these guys and I will certainly look here first in future for my av needs!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

brilliant service

Ordered and delivered next day what more can you ask
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Happy to buy from Creative Audio

I was happy purchasing my Tannoys from Creative Audio. The service seems fine and delivery time was as described. The assistants were very helpful too.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quality product at a great price

Ordered a pair of Dali Zensor 5 speakers on Boxing Day and they arrived on my requested day in perfect condition, couldn't be happier
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Exceptional service.

I hadn't heard of Audio Express until they came up on a search engine with the cheapest price for the speakers I wanted. I placed my order mid-afternoon, was notified personally that they were being shipped out that day, and they arrived the next morning. Absolutely superb service and I have been recommending them to friends.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Absolutely awesome service

I wanted to replace my old cd/receiver and after looking at a few, narrowed my choice down to one model. I compared prices and the best was offered by these people. I ordered one which arrived within two days. I am very impressed and recommend to anyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service.

I was pleased that Creative Audio rang to check with me that I was fully aware of the size of the speakers I had ordered from them as they 'are very large', in fact they are smaller than the ones I was replacing, but I sensed this was part of the care they take to ensure their customers are satisfied.
I was also kept aware of the delivery date, and despite it being Christmas Eve, and I did say I was not worried if they did not arrive, their chosen delivery company did deliver them.
I certainly would use them again, and have no problem recommend them to others.

Dave Pritt
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent. Extremely helpful and great service

Of all the hi fi shops I called when looking to purchase an av amp, the gentleman from creative audio was by far the most helpful and enthusiastic. He had a very good knowledge of hi fi and av. The customer service and efforts due to get the product to me by the next day (even during the Christmas rush) was second to none and the information booklet they produce to help set up the product is a great idea and extremely useful. Many thanks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent ordered and delivered in 24 hours

Av and speakers ordered and delivered in under 24 hours. Updates on order progress, cannot fault service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great personalised service, great prices

Very happy with these guys, I found a stonking deal with them which beat other e-tailers by miles. They called me up to confirm my details and thank me for my order.

The gear was delivered when they stated and was what I had ordered.

Buy with confidence
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great emails, knowledgeable staff, great service

Great emails, knowledgeable staff, great service. Highly recommended
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Perfect players

I ordered a Marantz CD player and Amplifier from AE. I'd looked at the system in a local specialist shop but couldn't get delivery for a fortnight. Nevertheless I knew what I wanted. AE had the items in stock, £100.00 less than the local specialist, and delivered next day - incredible! The staff were very helpful and advised higher quality connecting cables than those included with the Marantz system. Installation was easy and the sound is incredible - perfect play from both AE and Marantz! (And from my local specialist; I would have paid the extra for local service and installation had the system been in stock).
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

They went out of their way in all aspects of the process with the best prices as well

Great Webb site with good product availability , looked at other companies and the price was second to none. Ordered one day arrived the next even with the Xmas rush, what more could you ask for
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great service

Ordered items arrived on the day promised
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Whats not to like

Excellent choice of equipment, and superb service - not to mention the best price I could find anywhere. A short telephone call with a question or two was met with clear and courteous service. I will definitely use them again - well recommended!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

outstanding service

Would not hesitate to deal with again the service is outstanding .

Why buy from Audio Express?

Home Cinema and HiFi

Home Cinema and HiFi specialists for 25 years

'bricks and mortar' shop

A real 'bricks and mortar' shop with a comfortable listening room, but also one of the biggest audio websites in the UK

Ultra-low prices!

We have ultra-low prices on a huge range of top brands

Free overnight delivery

Free overnight courier delivery to your home or work, with a free 'choose your own delivery date' option (T & C apply).

Dedicated customer service

Unlimited, free, friendly advice, with e-mails answered up until midnight (from our homes!)

Ultra-secure payment options

Ultra-secure payment system for credit and debit cards, plus PayPal and Amazon Checkout payment options, too

Free 'Tricks of the Trade' Set-up guides

Free Audio Express (Creative Audio) 'Tricks of the Trade' set-up guides with most systems, plus recommended cable bundle options - to make life easy!

2 year guarantees

Free two year warranties on most products

...and real people manning the phones!

Our phones are staffed by real people, not machines - no queues, no star-phone system and no premium charges!

About this company

Visit Audio Express (Creative Audio)

Contact information

We live here: United Kingdom

Category

Audio Express (Creative Audio) is ranked 4 out of 108 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.