Ordered a raft of home cinema gear and uograded a few items, was contacted personally the day after to confirm my identity and provide proof which went faultlessly. All my items were delivred on my preferred date (although late. 7pm). All in all a pleasant experience.
From the email enquiry responses, the delivery process and the brilliant setup guide in included with my amplifiers, this was a seamless transaction from start to finish. I would not hesitate to recommend these guys to a friend.
A friend of mine bought most of his hifi equipment from the Creative Audio store in Shrewsbury when he lived in that part of the world, and I went with him for one or two of the demonstrations. It was because of these positive experiences that I had no hesitation in buying an Audiolab MDAC from them via mail order. Sure enough, the mail order service is every bit as impressive as their in-store service. I got a courtesy call after I had ordered the DAC, and it arrived the next day. Highly recommended.
Ordered a pair of Neat Audio motive 2 speakers, didn't have the finish I required so they ordered direct from Neat for me (Monday). Had them unboxed and working by Friday afternoon. The shop even rang me Friday lunchtime to let me know the courier had called whilst I was out. Will definitely use again. Great service, staff and knowledge..
We were really pleased to get a phone call from you almost as soon as we'd placed the order - it was to clarify a few points about our options and give us some advice, which turned out to be necessary and was very welcome. The kit arrived exactly as specified, on time, and extremely well - and, importantly, discreetly - packaged, with all the specified options. We haven't yet had a chance to use the equipment a great deal (Audiolab/Tannoy combination) but what we have heard sounds fantastic - notably a few recorded BBC TV Proms broadcasts, which is not what we bought the equipment for, but which it handles brilliantly. Many thanks for excellent advice and service. Five stars
Product shipped as described and person on the end of the phone when I queried something was informed and helpful. Would definitely buy here again, in fact would buy here over Amazon direct now. Thanks
Edit: Also I really liked the way you can mix and match amp systems and speakers. I got the Denon mini with the Dali bookshelfs; very very pleased.
The ordering process was slick and the items were delivered to the right place at the expected time. A confirmation email when the items shipped would have been nice but overall first class service.
The speakers are brilliant budget monitors that punch way above their price; in white, with white grills and mounted on metre high slender but stable RS102 stands they are sexy but unobtrusive (wife happy). Audio express deserve credit for a) stocking these beauties, b) having an informative and easy to use website and c) delivering on time and d) bothering to care what the buyer thinks! It's not rocket science ... good retail is all about saying what you'll do then doing what you say!
I was dubious of buying audio products online as in the past I have preferred to visit a audio shop . I chose Audio Express as if needed I could visit their shop if I had a problem.
The service I received was absolutely first class and the price very competitive and I would highly recommend the company to any prospective buyers.
When I require additional equipment I will use Audio Express again and probably visit their showroom.
Whenever I contacted audio express I received an immediate response even in the evenings and at weekends. They are a knowledgeable Web based seller and offer good products and sensible product combinations. I was very happy with the service in terms of communications, pricing and delivery.
got this amp on a good deal...ask me what speakers i was using before i bough it.and said thats fine....delivered next day...got a tracking number....what more can you sak for.....gonna use these guys again ++++++++++++++++++++
I would recommend audIo express to all my friends. Great friendly advice even before I indicated I wanted to purchase my new Yamaha amp. Great price via a follow up email, the cheapest I could find on the Net. Product arrived the next day with excellent straight forward instructions. I will definitely be back for my next purchase.
Very impressed with the service, responses to enquiries were very quick and even responded to late at night. Prices for equipment were excellent. Delivery times agreed and made on time. Definitely recommend Audio Express. I for one will be giving them a call for my next bit of kit
Well I spent a couple of weeks wondering which amp to get to replace my Onkyo TX-NR515 then along came the Yamaha Aventage range. Wasn't sure which one to go for but these guys helped me chose the right one for my setup. No trying to push the most expensive one on me, just the one I needed.
Oh and of course the price was half the price of anywhere else!
Excellent service from this company. Goods arrived exactly on the right date and as described. Even received a phone call from the company to make sure the speakers would fit okay in my lounge. Would use this company again with no hesitation.
Would like to thank the team for their excellent support would recommend to anybody looking for quality and value
The reviews on the equipment were accurate. I am well pleased with both the Denon Hi-Fi unit and Q Acoustics speakers.
Best price online, for yamaha rx a2020 . After my initial set up with amp I was a bit disappointed with the sound. However a phone call to creative audio, and they taked me through a reset. Very happy now .and the start up guide they supply is really great. Highly recommended dealer
There are plenty of reviews out there for the Yamaha 201 Soundbar and sub that I ordered from Creative Audio so you can find the info on the unit there. Suffice it to say that it does exactly what I wanted it to do plus it looks great.
The real find was Creative Audio (a.k.a - Audio Express). I called them directly as I had a question about the unit I wanted and a question about the price. They gave me very good, straight-forward advice about the item I wanted, gave me a cable at a great price without hyping me up to the very expensive version and gave me an excellent price on the Yamaha unit without me even pushing for it. Delivery happened exactly when I wanted it and communication was perfect.
I will buy from these guys again and happily recommend them to anyone wanting to buy some audio gear.
I bought a Yamaha AV amp and it's breathed new life into my tired old CD collection. It also turns my living room into a thundering soundscape when watching films,
Service was excellent, delivery was FAST and best price I could find anywhere.
Thanks guys. To quote a famous Austrian (no, the other one) - "I'll be baaaaack"
They were prompt, friendly, helpful and very professional.
Came to the website for the price and after buying will stay for the service. Sales team very helpful, offered advice, made sure I had everything I needed and kept me updated on shipping details. Their prices are more than competitive plus they offered free next day delivery on my order.
In summary, friendly helpful company - would buy from again.
Having had a most unsatisfactory experience with another supplier I found it amazingly refreshing to find a company that really did honour its claims. The Marantz system was offered at a discounted price and was delivered within twenty hours. How's that for service? The system is also everything it was cracked up to be which seems to be something of a rarity these days.
Given some great advice regarding my first hifi purchase. My order, including the bespoke speaker cable lengths was delivered the day after placing my order. Great stuff! Thanks Audio Express.
I spent many evenings emailing/asking for advice, feedback, ideas and I was really impressed by the time and dedication David Poole spent responding. It definately made me want to find a way to purchase through Creative Audio, as it never seemed too much trouble - unlike some of the competitive shops I wont mention. Actually I ended up purchasing a different separates / speakers system to what I had originally gone into based on the advice and I am delighted with the sound. What was also very impressive was it arrived an amazing 18hrs after I placed the order!! The different package pricing that were put together seemed very competitve. Also the guys on the phone were and have been very helpful with cable ordering and set up.Thank you all
I bought a pair of speakers that ended up being a special order from the manufacturer. Comms were brilliant, I always new where I was and what was going on. They got them in in a week and they were then shipped to me on a next day delivery. Not only was it the best price around by a good margin, the level of service was very good. Thoroughly recommended.
To reply as a company, please log in to your business account.