Audio Express (Creative Audio) reviews

Audio Express (Creative Audio) reviews

Excellent
9.9
from 0 - 10
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Review by confirmed purchaser

Really helpful, great service, good prices

Really helpful people, great advice. Good prices. Very quick delivery
Couldn't recommend them highly enough.
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Review by confirmed purchaser

fast and very professional service

i recently bought a 5.1 and receiver as well as cables and so. buying with audio express was quick, safe and very professional. they asked me for prof of id being a new costumer and once that was set my system was delivered on the desired date, and properly packed. if they had saturday delivery it would make things easier, other than that i am very happy with audio express.
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Review by confirmed purchaser

First class service

I ordered an Audio Lab 8200CD CD player online and it arrived next day as promised, in plain wrapping. Shortly after I placed the order I received a call from Russell asking me to provide confirmation of my address as I was a new customer and also asking if I needed any more information. Very efficient and a great company to deal with.
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Review by confirmed purchaser

Brilliant Service......fast, faultless and competitively priced

I was looking for a package deal on a Yamaha amp & Dali Zensor 5.1. Speakers and after hunting around the web it I found the package I was after priced the same as Richer Sounds, and was significantly cheaper than quite a few places I had found.

However they actually had the listing for the different colour speaker packages available and more importantly had them in stock and available for delivery when ordered online.

The website itself was easy to use and understand and placed the order within minutes, selecting a preferred delivery date two days later. I was called shortly after confirming the date and order and the speakers were delivered by courier on the exact date.

Overall a completely faultless service. I'd be happy to use them again and recommend them to my friends.
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Review by confirmed purchaser

Great advice, great service

My first purchase from creative audio and I was delighted with the service. I purchased a high quality Cyrus system. Prior to my purchase I had a number of questions that I sent by email all answered quickly and thoroughly over a weekend! Great service, will be back.
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Review by confirmed purchaser

good price, quick delivery, good company

Found the site on Google, looked ok.
Bought a sub-woofer at a very good price.
Delivery was quick, with full parcel tracking.
Would recommend
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Review by confirmed purchaser

The stunning Yamaha RX-V675 has come home to the Daddy !

My previous Yamaha amp decided to breakdown and at this time of the year I do a lot of entertaining. So I was in the market for a new receiver. Anyway ordered the RX-V675 AV Receiver from Creative Audio, which was a painless experience. The person I spoke to was very knowledgeable and help me with a few decisions. The item arrived the very next day in perfect condition and to cap it all, Creative Audio have taken the time to write a concise idiot proof guide to get you up and running very quickly.
The receiver is now up and running and it sounds sweet. I just have to gen up on the many new features it has compared to my RX-V657 7.1 channel amp. The features on this unit is out of this world and they all work so well. I have an iPhone 5s and the airdrop nuff said, I have some more studying to do!
Thanks Creative Audio your guide in parts had me chuckling.....
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Review by confirmed purchaser

Excellent service, arrived on the day stated in good condition

This company gave excellent service, delivery was as stated and the goods were in the condition you would expect. I would gladly recommend them
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Review by confirmed purchaser

great service, customer support good too.

From order to delivery less than 18 hrs. - what is there to complain about? Earlier I had some questions before I bought, great help and advice from customer support, including them contacting the products technical support to ensure I got the answers I was looking for.
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Review by confirmed purchaser

Excellent customer service

Excellent customer service, replied promptly to queries. Good price.
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Review by confirmed purchaser

Great service

Deal confidently with this company as they give a first class service
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Review by confirmed purchaser

excellent service, speedy delivery

excellent service, speedy delivery
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Review by confirmed purchaser

late delivery :-(

I took a day off hoping that the amp would arrive sometime mid-day so I could have a little play with it before my wife and kids got back, but it didn't!. The delivery was supposed to happen between 9:00 and 17:00. As per paperwork I was advised to ring the shop at 16:00 if the item hadn't been delivered by then. At 16:10 I rang Creative Audio to ask if it was still coming and I was told that it should be with me soon as the courier might be busy at this time of the year. Finally the courier turned up at 17:11 and I found out that the item was dispatched from Bournemouth which is 27 miles from me!!! I could have gone and picked it up myself!!!
Apart from that all good!
www.audio-express.co.uk

Reply from www.audio-express.co.uk

Dear Mr Hanc

We take customer service extremely seriously, so we were dismayed and upset to receive our first ever 3 star review. However, that dismay turned to bewilderment when we actually read what you have written. Before you placed your order, you were advised that we offer free next day delivery and that the delivery window is 08.00 to 18.00. Then, when you placed your order, we sent you a confirmation e-mail (printed in bold red text) that gave you the same delivery window of 08.00 to 18.00. Then when we despatched your order, we sent you a tracking e-mail, with a link to the courier's website to allow you to track your parcel and again stated a delivery window of 08.00 to 18.00. We know you received that tracking e-mail, because it also tells you to call us at 4.00pm if you haven't received your parcel - which is what you refer to in your review. What more could we do? We gave you all the necessary details on 3 separate occasions and the bottom line is that we delivered your parcel to you next day, as promised and within the delivery time window, as promised.

We want every customer to be 100% satisfied with their shopping experience at Creative Audio, so, despite the fact that we feel your criticism is unjustified, it still concerns us that you are not happy. You are very welcome to call the shop at any time, if you would like to discuss this further and we will do all we can to help.

David Poole,
MD Creative Audio
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Review by confirmed purchaser

Brilliant service from Audio Express !

Purchased a Denon AVR X4000 for a great price, free quick delivery and they contacted me to make sure everything was ok.

Would definitely buy from again.
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Review by confirmed purchaser

very helpful,easy to contact,prompt delivery

bought from creative before and had the same feeling. e mail query had an immediate reply.
know well about what they sell, pity they did not have the turntable I wanted in the colour I wanted.
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Review by confirmed purchaser

Excellent Knowledgeable Staff

Best price on Cyrus 8 QX Dac.

Would be 5 stars but for no Saturday home delivery option.
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Review by confirmed purchaser

Amazing service! Thank you so much!

I am so happy and impressed with the service, they have so much knowledge about their products and knew exactly what I wanted and needed! I will be buying from them again!
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Review by confirmed purchaser

As always, helpful and excellent delivery performance

I recommend Creative to anyone wanting top flight HiFi at great prices with excellent communications and delivery performance.
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Review by confirmed purchaser

CREATIVE AUDIO SOUNDS GREAT TO ME

I WANTED A NEW SYSTEM AND HAD AN IDEA OF WHAT I WANTED BUT WASN'T SURE. A TRIP TO CREATIVE AUDIO SORTED THINGS OUT FOR ME.THE STAFF WERE VERY HELPFUL NOTHING WAS TOO MUCH TROUBLE. THE SOUND ROOM WAS GREAT AND I TOOK SOME SAMPLE CD'S. THE BEST THING WAS THE GREAT DEAL I GOT. AFTER ALL THESE YEARS I DIDN'T KNOW WHAT I WAS MISSING. I'M HEARING THINGS ON A CD THAT I NEVER PICKED UP BEFORE. I WOULD RECOMMEND CREATIVE AUDIO TO ANYONE WANTING TO BUT A NEW HIFI SYSTEM
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Review by confirmed purchaser

Good price. Friendly staff. Quick delivery.

After a quick web search for the best price on a set of Q acoustics 5.1 surround speakers, Creative Audio gave one of the best deals. The website is easy to navigate and the price you see is the price you pay. Orded the kit over the phone on a wednesday about 5pm, arrived friday about 9.30 am. Sorted !!!!

Why buy from Audio Express?

Home Cinema and HiFi

Home Cinema and HiFi specialists for 25 years

'bricks and mortar' shop

A real 'bricks and mortar' shop with a comfortable listening room, but also one of the biggest audio websites in the UK

Ultra-low prices!

We have ultra-low prices on a huge range of top brands

Free overnight delivery

Free overnight courier delivery to your home or work, with a free 'choose your own delivery date' option (T & C apply).

Dedicated customer service

Unlimited, free, friendly advice, with e-mails answered up until midnight (from our homes!)

Ultra-secure payment options

Ultra-secure payment system for credit and debit cards, plus PayPal and Amazon Checkout payment options, too

Free 'Tricks of the Trade' Set-up guides

Free Audio Express (Creative Audio) 'Tricks of the Trade' set-up guides with most systems, plus recommended cable bundle options - to make life easy!

2 year guarantees

Free two year warranties on most products

...and real people manning the phones!

Our phones are staffed by real people, not machines - no queues, no star-phone system and no premium charges!

About this company

Visit Audio Express (Creative Audio)

Contact information

We live here: United Kingdom

Category

Audio Express (Creative Audio) is ranked 4 out of 108 in the category

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