Audio Express (Creative Audio) reviews

Audio Express (Creative Audio) reviews

Excellent
9.9
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Review by confirmed purchaser

5 STARS FOR EVERYTHING

Could not fault any aspect of audio-express
Advice ,Service ,Prices ,After sales all top class
Would not hesitate to recommend,in fact already have done to some friends
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Review by confirmed purchaser

Audio Express (Creative Audio) are the best online dealer I have ever dealt with.

I ordered some goods online through this company only to have a problem with my credit card. This was not the fault of Audio Express and they informed me of the problem and allowed me to use another card with no delay or problem with my order.

My order arrived when stated in perfect condition and very well packaged, there was even tweaking tips for the Amplifier that I had bought which were greatly appreciated.

About a week after I had received my order, Audio Express contacted me to inform me that they had matching speaker stands for the speakers I had bought and could have them at their bundled rate. This is excellent service as this bundle was not in place when I made my original order yet they still allowed me to take full advantage of this and the cost saving that went with it.

In conclusion, Audio Express dealt with every aspect of my order superbly and their follow up service was the best I have encountered. This is all aside from them having the best price I could source for the equipment I wanted. Highly recommended.

Paul Duncan.
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Review by confirmed purchaser

Great service and would use again

Purchased a AV receiver on a great offer, very helpful over the phone and great getting started quide.
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Review by confirmed purchaser

Great service at a great price

Providers of the superlative Cyrus 6DAC
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Review by confirmed purchaser

Brilliant retailer.

Purchased a bundle hifi set and they were accommodating and knowledgeable. No hard sale and felt genuine. Would definitely recommend. Also, received goods next day.
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Review by confirmed purchaser

Excellent and helpful service and the items purchased lived up to all expectations.

First of all I was very impressed with the Creative Audio website which I found easy to use and extremely helpful. All items were delivered early on the day promised. I am very pleased with all the items I bought - Project Debut Carbon Turntable, Marantz CD6004, Marantz PM6004, and Q Acoustic 2020i speakers - glad I bought the QA stands. The sound is so good that I had to rearrange all my furniture to get the best effect. Only complaint is the "manual" for setting up the turntable, which is absolutely pathetic.
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Review by confirmed purchaser

Absolute joy to deal with, who says customer service is dead!

Would recommend, order and delivery first class, immediately responded to email question professionally but not corporate rubbish we are usually fed. Without a doubt the best online shopping experience I've had.
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Review by confirmed purchaser

Fantastic, reliable, friendly service, before and after sale!

I hadn't used Audio Express before, but looked around for reviews and all I saw was positive.
Happily I can now add to that. The items I ordered arrived very quickly and exactly as described.
I will certainly be buying from them again!
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Review by confirmed purchaser

Great Cyrus product at an unbeatable price.

I got the Cyrus 6DAC amp for less than 70% of what it was retailing everywhere else at.

Can't fault the product at all, absolutely top class as you would expect from such a great brand.

DAC is very useful and will become even more so in the future.
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Review by confirmed purchaser

Great Service

Simple straightforward purchase and delivery. Packaging was excellent; so too delivery. In fact brilliant service.
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Review by confirmed purchaser

Excellent value.

I found the service to be first rate, next day delivery, and excellent price.
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Review by confirmed purchaser

Excellent Service

Very helpful, great range of deals - part of the deal I wanted was not in stock but they phoned me as soon as it arrived and the whole order was despatched and arrived next day as promised.
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Review by confirmed purchaser

Ordered at 3.30pm, delivered at 2pm the following day.

All the equipment arrived securely packed and nothing was missing. The system was easy to set up-Arcam FMJ amp, Arcam CD17, Project debut carbon black deck and Tannoy CD6 SE speakers and the sound is amazing. Buying the recommended interconnects helped the setting up. The company rang me several times during the purchase and were very helpful.
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Review by confirmed purchaser

Excellent service, help and advice.....music to my ears!!

They were extremely helpful and answered all my queries in depth.....I have no problems recommending Audio Express.
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Review by confirmed purchaser

First class service.

No problems, good communication, delivery when expected.
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Review by confirmed purchaser

Excellent service

I ordered an all-in-one system and speaker bundle from Audio Express via internet and using Amazon payment (more on Amazon below).
I got a telephone call minutes later confirming I hadn't ordered speaker cable and confirming I had it covered, (which I had).
At this time I also had a change in heart on the speaker finish and asked them to change it.. This was accommodated without hesitation.
My goods were delivered in two boxes next day as promised and with the speakers in the correct finish.
Later I got a call from Audio Express apologising and informing me they they were chasing my missing box. - It appears the courier only marked one box as delivered when in fact they had dropped off both.
I cannot fault the excellent end to end service from Audio Express, especially the fact they were already following up the missing delivery even if it was not actually the case but an error in marking it delivered by the courier.
These guys really seem to have a genuine care for their customers and I have already recommended them to a friend and will continue to recommend them to others.

The only issue I had is with Amazon. I had a significant amount of credit on my Amazon account that I was hoping to use as payment. However Amazon charged the whole amount to my credit card instead. It is important to realise this is an Amazon issue and not a fault of Audio Express but I think it is worth noting.
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Review by confirmed purchaser

Very positive experience at a good price and with sensible advice

Everything went according to plan, delivered on time, easy to set up and sound is fantastic.
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Review by confirmed purchaser

absolutely superb

I must admit I was slightly apprehensive of spending for me a lot of money in upgrading my home cinema set up but following my initial enquiry I felt 100% at ease and purchased with complete confidence. My order turned up on the correct day and I am very happy with my order, very pleased.
Thank you
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Review by confirmed purchaser

Prompt, courteous service at best available price

I ordered a CD player on line and was delighted to receive a phone call confirming the order and asking if I would like the new equipment to be checked before despatch or sent sealed. I chose to have it checked. I would be confident to recommend the company.
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Review by confirmed purchaser

That's the way to do it.

Not much to say other than everything went through without any problems and a courtesy call (prior to dispatch) to check if the items I had ordered were suitable was a nice touch. Giving delivery options was also very useful.
All companies should aspire to this level of sevice - and competetive prices.

Why buy from Audio Express?

Home Cinema and HiFi

Home Cinema and HiFi specialists for 25 years

'bricks and mortar' shop

A real 'bricks and mortar' shop with a comfortable listening room, but also one of the biggest audio websites in the UK

Ultra-low prices!

We have ultra-low prices on a huge range of top brands

Free overnight delivery

Free overnight courier delivery to your home or work, with a free 'choose your own delivery date' option (T & C apply).

Dedicated customer service

Unlimited, free, friendly advice, with e-mails answered up until midnight (from our homes!)

Ultra-secure payment options

Ultra-secure payment system for credit and debit cards, plus PayPal and Amazon Checkout payment options, too

Free 'Tricks of the Trade' Set-up guides

Free Audio Express (Creative Audio) 'Tricks of the Trade' set-up guides with most systems, plus recommended cable bundle options - to make life easy!

2 year guarantees

Free two year warranties on most products

...and real people manning the phones!

Our phones are staffed by real people, not machines - no queues, no star-phone system and no premium charges!

About this company

Visit Audio Express (Creative Audio)

Contact information

We live here: United Kingdom

Category

Audio Express (Creative Audio) is ranked 4 out of 108 in the category

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