Audioaffair reviews

Audio Engine A2 Active Speakers

I bought a pair of these from AudioAffair via ebay. They were the cheapest online price with free shipping. They dispatched the item very quickly and supplied email notifications complete with tracking numbers. Great service, highly recommended will use this company again.

Many thanks.

Rob - IoM

Excellent Customer Service

I bought an Audiolab 8200 CDQ from Audioaffair, quite frankly because they had what I was looking for in stock, and at a reasonable price. It was delivered the next day.

The unit behaved flawlessly for a month, but then developed a rattle on its left channel. I called Audioaffair who immediately arranged for a next day pickup at their expense, and who also shipped me a loaner to use while my unit was being repaired.

Compared to a lot of UK Customer Service, which as a rule is terrible, I was most pleasantly surprised.

If what you are looking for is strong after purchase support, Audioaffair, at least in my experience, is as good as it gets.

Utterly Delighted!

My affair with Audio Affair started last year.
I am an audiophile with 40 years experience; 30 as an "audio industry insider"--now retired!
I was looking for expert advice, and I found it!
Since then they have supplied me with a number, of the finest headphones, and earphones that money can buy, to add to my embarrassingly large collection!
Dave and Penny have been efficient, courteous and charming; better yet: Dave has steered me clear of some expensive mistakes; for which I am extremely gratefully.
Long may our relationship continue!
I recommend their services unreservedly!
Jan L
London
U.K.

Terrible Customer Service initially but recovered well.

I ordered a pair of speakers and a subwoofer, both of which were listed as being in stock. The speakers arrived the day after which was great - very pleased. However, no sign of the subwoofer. I wrote to them after 3 weeks and asked where it was. I received no reply - apparently I should have emailed customer service rather than sales so it was my fault! I then called them. Penny said that she would resolve this for me - apparently they had received damaged stock. This was a month ago. Still no correspondence, no phone calls, no order update, no alternative. Its pretty close to 2 months, I'm out of pocket and have no idea when this will be resolved.

Follow up: Sept 2011. Eventually this was escalated within the company and they have done everything they can to recover the situation. I must admit, the follow up service has been exceptional and they have been very keen to please and repair any damaged relationships. They provided me with an alternative subwoofer at a discount from their online price. They also called me afterwards to make sure everything was OK. So, in the end, it all worked out.

One Very Happy Customer

Great range of products, prices too match.

So beginning of August I ordered some Focal Speakers, also QED Speaker cable, they had the cable in stock so sent that out 1st, was received in a couple of days, unfortunately wrong cable was sent out.
One phone call and Kieron got Royal Mail to collect the wrong item, 2hrs later item was collected a few days got right item delivered.
Focal speakers were received a couple of weeks after order, due to Focal being closed, but as soon as they opened order took 5days.
Overall I'm happy, have to say Kieron has been fantastic from day one, even changed delivery of my speaker cable to my work address at very short notice.

Looking to purchase a new AV Receiver in the new future, so Audioaffair will 1st on my list.

So in closing A+ for Customer Service, delivery and price.

Keep up the great work Audioaffair, you put more famous chains to shame.

Kind regards
Phil

Great Customer Service

After encountering a fault with a pair of headphones, I contacted audio affair who arranged to have them picked up on the same day. From this point on they kept me well informed via email and phone to let me know what was happening. I'd also like to mention the Customer Support Manager Penny who went the extra mile to ensure that I was satisfied with their support.

Couldnt ask for more

Good range of products, low prices and excellent service. Found the items I wanted and received quick and efficient delivery. Thanks to audioaffair Ive now rediscovered my lps and can't remember them ever sounding as good.

Excellent customer services

I bought a high class cable from Audioaffair, it arrived promptly and I received excellent support from Customer services. I would recommend this company, as their prices are good, customer services second to none.
Chaf

Best hifi around

Found the best deal on this website. The sales person I spoke to was helpful but never pushy and didn't try to sell me something different. Prompt delivery and very well packaged. Best service for specialist kit I've experienced this year.

Excellent service, quick and helpful

I was looking for a radio for my husbands birthday and called audioaffair for advice after finding them through an internet search. They were very helpful on the phone and explained the different models and functions of each. I bought a beautiful Pure radio system with CD player that John was delighted with. We experienced some issues in setting the system up and audioaffair were very helpful (annd patient) on not less than three separate occasions. Honest, helpful and recommended.

POOR

POOR
Ordered CD player online as stated in stock. Accepted order, took payment and received confirmation. Later received Email to state product no longer in stock but could buy an alternative at double the price!! Requested confirmation of when payment would be returned, which took 5 hrs to be received.

Would not use again.

Additional Comment - The following day I received a call from Penny who was very apologetic and offered a higher priced CD player as a replacement. Too late as I'd already gone elsewhere. Penny has excellent cust service skills and it was disapointing she was not in work the previous day and this incident could have been corrected easily. Later received a call from Dave requesting that I review the 1 star rating as 'it appeared harsh'. Sorry but the rating reflects the service I received - I ORDERED A CD PLAYER, BUT AUDIOAFFAIR FAILED TO DELIVER.

04 August 2011

Reply from Audio Affair

Tony - apologies for any inconvenience on this occasion. We let you know quickly there was a problem with the product (out of stock with the supplier) and offered a discount on another model (albeit one that was more expensive but at a price where we'd actually make a loss). We refunded your order quickly though did feel a 1 star review was a little harsh given our help on this occasion but we appreciate your follow up comments. Please feel free to call us in future if you need help with anything else. Enjoy the music!

Second 2 None

AudioAffair Second to none
Ordered two sets of KEF speaker stands at 2pm Thursday, delivered 11am Friday. How good is that?
Bookmarked their page they will be my first port of call in the future

Dynamic Duo set benchmark for HiFi standards

Dynamic Duos there have been a few to remember and some so easy to forget but you won't and shouldn't ignore the awesome two, Penny and Kieran at Audio Affair - based in Birmingham - who set a benchmark for HiFi service levels. Acquiring HiFi equipment from standard to top end stuff can be joyous or a real chore. If you want the former and not the latter then give them a call. Dealing with these two personalities makes the whole purchasing and ordering experience a really positive, enjoyable and stress-free event. Penny ever effervescent and efficient drives a prompt, careful and considerate response with great follow through which ensures, amongst other things, your equipment arrives when it is supposed to be there. Kieran a jack-of-all-trades and master of many completes what else needs to be done with patience, humour and expertise. A great team, contact one or other and then enjoy the service and the purchase (Then should there ever be a need there is also Alex and Dave who make yet another formidable twosome). Arko Sen

Best Service I have ever had

I would say to anyone who wants anything to do with audio to use Audio Affair.
They can't do enough for you and nothing is to much trouble. Penny is just an angle.
Will always use them for anything I want
EXCELLENT!

AUDIO AFFAIR & ITS STAFF

I recently ordered a pair of Mission Speakers from this company via their website. Although I was assured of a quick delivery, it later transpired AA encountered an unforseen delay in receiving the product from their suppliers. This is where the 'Jewel in the AA Crown' - better known as Penny the Customer Services Manager began to gleam. She was prompt in dealing with my enquiries (which amounted to over 10 email messages), and offered sound advice and support. Needless to say the product was with me in good time.

Audio Affair - you are a well oiled and maintained machine. Keep up the Golden Service!

Harpreet - Wolverhampton

FANTASTIC SERVICE

I can only say that if the high street retailers were this organised then people would not use the internet , Audio Affair have surpassed all my expectations on customer care .
Many thanks and I hope to deal with you again soon

Steve Ogden Thorne GB

If you want to deal with caring and trustworthy people and an excellent aftersales service I cannot recomend Audio Affair more highly, It is possible in this day and age to still find complete customer satisfaction.
Thank you again Penny for your understanding and solution to my problem

Nektarios SV1FJA

good price , excellent service, very good organization

Faultless service

I had a problem with my amplifier which was thankfully still within its warranty. Customer services arrange collection for me free of charge, had it repaired and returned to me within 2 weeks. Faultless, easy process that didn't require me to put it in the car and drive it over to them. Excellent after sales service.

Quick and efficient service

As promised, I'm adding my review of Audioaffair after a quick and efficient service. My order for an Olive 04HD was delivered within 24 hours and so far the process of loading my CD collection has been painless. Its good to know they are on the end of the phone if I need any further help and I hope to visit their shop in the future.

Not satisfied...

I ordered a Musical Fidelity V Link 16/5/11 as shown, " in stock" on the webpage and the full balance was immediately taken. A mail was then received from A/Affair stating item not in stock and will be 8/10 working days. Its now June and I still waiting and its me doing the chasing!!

This is a short sighted business approach as I will never ever do business with Audio Affair again.

Stevie found this review useful

Excellent!

Overall Ive been very impressed with this firm. Quick delivery, low prices and very helpful by phone when I thought my amp had gone wrong. Turned out it was my old interconnects so one upgrade later and its sounding better than ever. Will definitely recommend to friends.

AA go the extra mile to keep customers happy

Despite a small delay with order despatch, the guys at Audioaffair really knew how to look after a customer. There's is service that runs deeper than a welcoming smile and a "thank you for your custom". Email queries were always handled professionally and promptly. I shall be buy from these guys again.

Thanks!

False website stock, took payment before dispatch

Great price, and "guaranteed next day delivery" so I placed my order. Called them the next day to double check the item would be with me in time and thats when i find out the item was not actually in stock, so the website is not always up to date.
The item was going to be 3+ days late and the payment was taken out immediately too. I had not been contacted to be notified of this, I only found out when I called in.

2 big negatives:

- False website stock
- Payment taken before item is even in stock and dispatched

Not impressed by the way the transactions and stock is handled by this company.

On the plus side the communication via email is fairly prompt and i did get a refund when i asked for it. Penny in customer services was courteous and prompt, which rescues this experience to a 3 star.

David Clough, Александр Милошевич and Stevie found this review useful

02 June 2011

Reply from Audio Affair

Apologies for any inconvenience. The item ordered was in stock in white not black (we usually keep stock of both but had a run on the black finish which is very popular). As already offered we can provide a discount on another item as a good will gesture if you call us directly.

FIVE STARS OVERSEA SERVICE

I ordered a pair of Mission speakers from Italy and I safely and quickly received them in a week time at very competitive price (best delivery rates on the web).
Excellent service, highly recommended!!!

Top Class

It was such a pleasant experience dealing with Audio Affair. Product in stock. In the colour I wanted. Dispatched efficiently, at a good price, including carriage. Sales Support and Dispatch people really prompt and helpful.

I certainly recommend Audio Affair.

great

I ordered an Onkyo amp and they were cheaper than any other site. Delivery was impressively fast and they were helpful when I needed some setup advice. Very impressed with such a quick and helpful service in this day and age. I highly recommend them, you won't be disappointed.

Exellent Service-Highly recommended!

The Ultrasone Edition 10s Headphones are truly stunning in every way--I hate to say it: but worth every penny!

JanLev

Impressed first time customer

Found the website looking for a new AV amp and speakers. The staff are very helpful on the phone and have a good understanding of the differences between kit. Decided on the new Yamaha SR609 and Tannoy speakers. They even gave me a discount on some cables. Well recommended if you're looking for helpful advice and a good deal :)

Fast and reliable

Excellent prices, good descriptions and helpful advice all helped in my decision to shop with Audio Affair. I've ordered a few times and delivery was quick on each occasion. One item did arrive damaged but they swapped this by courier the following day. An excellent retailer!

Beautiful showroom and excellent service

I visited Audio Affair to listen to the Sennheiser HD800, Grado GS-1000 and Beyerdynamic T1 headphones and they were the only UK shop I could find that sell all three. Service in store was excellent from start to finish and I was given as much time as I needed to listen with a very good coffee. After some careful listening, I bought the HD800s with a Graham Slee Ultra Linear. I highly recommend them if you need to listen to anything before you buy.

Excellent service. Great price. Very pleased.

The item I ordered was not only a great price compared to every other online retailer, but I found the whole order process spot on with great communication updating me about the order. It arrived the next day, well packaged, and for free delivery!

I will definitely use Audio Affair again and would recommend anyone else to do so as well.

Diabolical

A month ago I ordered two floorstanding speakers, two bookshelf speakers, a centre speaker and a sub. All were in stock on the web site, and AudioAffair took the money from my account immediately.
Then... nothing: No goods, no communication.

I chased them up after a week. Here's a shortened version of the email correspondance:

Me: Could you please clarify a delivery date?
AA: Sorry, we are waiting for stock on the floorstanding speakers
Me: But your web site states they are in stock
AA: No they are not in stock. Web site has been updated.
Me: Can you provide a rough estimate?
AA: Three weeks
--- three weeks later --
Me: Your web site no longer shows the speakers, can you provide a rough estimate when these will arrive?
AA: Sadly they are discontinued
Me: So you never received the stock I was waiting for?
AA: No
Me: But you took my money and stated they were in stock. Why?
AA: I can't answer that question. Do you want the more powerful floorstanders with 15% discount
Me: Those are a lot more expensive and won't match the existing part of the order. Can I have a refund?

Fortunately the refund came quickly, but with no apology. I've also got to pay the interest to my bank on the hefty amount they sat on for a month. I won't be risking my cash with them again.

Александр Милошевич found this review useful

29 April 2011

Reply from Audio Affair

Apologies to hear of your experience. These speakers were in stock in a different finish when you placed your order and we tried to help with a discount on an alternative following lengthy delays from the supplier. As discussed by phone, we would be happy to offer a discount on another order as a good will gesture if there are any items of interest in future. If you need any help, please feel free to give us a call.

Fantastic Service

If you are looking for great prices, great service and quick delivery then look no further than Audio Affair.

I had spent weeks looking for the right set up and the best prices and it wasn't until I called John at Audio Affair that I got the service and advice that I felt was good enough to justify spending money with. They are honest and know what they are talking about, helping and advising when needed.

Nothing was too much and it was a very personal service. Delivery was next day, as promised, even though I was being a bit difficult about where I wanted it to arrive!

After the experience I have had I will continue to purchase all my audio equiptment with them, I just wish all buying experiences were this good. Thank You to Audio Affair!

Sam

Fast international delivery

This seller had what I wanted at the best price with very low international rate. Delivery arrived 4 days later. I will use again.

Excellent

Prompt delivery in good order - packaging safe and secure - no problems.
Would use this company again and again without hesitation.

Excellent service

After looking for a new system for months, I read reviews, asked questions on forums, and listened to various set-ups at various dealers, many of which left me cold. I visited audio affair on five different occasions and was given the time I needed to listen and think without pushy salesmen interrupting.

Their open demonstration is not ideal for daytime demos but they were happy to stay open late, until 9pm on a Friday on one occasion. They stuck with me until I found the combination that worked and I gave them my custom as they were the most helpful of the bunch. It's rare nowadays to find such a commitment to good service.

Communication breakdown, but matter has been resolved.

The external power supply for my product failed after just 3 weeks. This is not their fault, but when I phoned them I was told they would contact the distributor for a replacement and let me know when to expect it. That was over 3 weeks ago and I have not heard anything since.

UPDATE: They called me today to inform me that the replacement will be with me in 2 days, and also paid for postage for me to return the faulty item. I am therefore amending my rating, and will amend it further on receipt of the replacement.

UPDATE: Replacement power supply arrived as promised and all is well now.

Excellence in customer service

Top products, low prices and helpful customer service. Thank you!
Roberto

Top notch items and delivery

Chord HDMI cables
Great price, Great packaging, Great products, Help if needed and Post free to boot. What a service, keep it up guys. Many Thanks
Andy B