Auracall reviews

Auracall reviews

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mis-selling liars!

If i could give this company no stars i would, bought a Traveltalk sim after they quotedit as having a UK number only to find out it isn't meaning people calling it get charged a small fortune, their customer service is rubbish and they just updated their website to say its not a UK number and pointed me to that page. Complaint now raised with ombudsman and through Ofcom
Auracall

Reply from Auracall

Our Company understands that mobile users travel around the world and that they want to stay in touch with family, friends, acquaintances and business colleagues using the cheapest possible means. In order to get the correct charges from your Service Provider to our number, the charge band ‘FM11’ is to be quoted. We aim to deal fairly, accurately and promptly with all queries and issues identified by our customers.

In the FAQ on our website we mention the below:

Will it be expensive for others to call me?

Calls made to your Traveltalk SIM number from the UK should be charged as Band FM11.

BT: 16.8 pence per minute.

UK Mobile networks: Most networks will charge between 20-35 pence per minute, as per calling a UK mobile. It is at the network providers' discretion as to whether calls are inclusive in any free calls you have.

We advise customers to check with their telephone provider for up to date charges.
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Does everything you need of a telecoms company.

Competitive pricing and simple to understand package drew me to Auracall. Post-sales customer service staff are very friendly and efficient. When my line went down during the high winds recently, they chased BT, kept me informed of any progress and rang back a couple of days later to check that everything was OK.
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Misleading selling

Avoid Auracall as their landline deal is terrible value. They have it in the small print that their option 4 only allows 700 inclusive call minutes. Yet their website misleads you by comparing their prices with BT and TalkTalk who allow unlimited minutes in their call allowance.

They start charging for their call package even before your line is switched to them!

Customer service chooses to answer or not emails. They answer easy emails and ignore difficult ones!

Auracall Details

About this company

Auracall offers high quality, low cost international calls from 0.5p/min. It’s instant, and there is no registration or any hidden charges. Auracall Business provides conference calling, CPS, bespoke mobile marketing services for sales response, voting, competition or reminder, IVR queuing system and fax/voicemail to email solutions. Call 084 4545 3788 with your needs and what you can afford and we will design a package around your needs!

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Category

Auracall is ranked 52 out of 54 in the category

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