Reply from Auravita
[REPLY]
- Reviews (7)
-
- Piero Milani
- Glasgow, GB
- 1 Review
Brilliant!
I recently purchased a expensive pepper grinder for my new kitchen, the new kitchen took a while, so I had not noticed the item was damaged for a good few weeks plus.
On contact Aurovita they had no issues with me returning the item.
I was sent a prepaid envelope for return and recieved the new item even before I had managed to return the faulty goods.
The email between myself and them regarding the return were prompt and they were very pleasant.
I think the true worth of a company is when things go wrong and aurivita passed this test with flying colours.
Im delighted with how they dealt with this issue and it has prompted me to write my first review.
Good on trust pilot making joining via facebook too, how easy!
- HappyMrsG
- 4 Reviews
great
Quick delivery, well packaged,kept up to date with order information on my account and by email.Totally recommend. I would use again
- LISA
- 1 Review
Good cheap products!
i bought a moisturiser that is £20 in the shops for £5 including delivery.
it came withing 4 days of ordering and when i had a query i sent an email and got a reply with a day.
i think its hard to trust a company when you see such bad feedback, but people only review when they have had bad service!
- John Carmichael.
- plymouth, GB
- 1 Review
Excellent.
I ordered my "Pharma Nord" product by telephone via a charming and helpful lady.
The purchase arrived arrived within 4 days.
- Luca
- London, GB
- 1 Review
10 items delayed emails & no manager to speak to
I received 10 delayed item emails from them whilst waiting 3 months for an important pharma. They have no accountability and I cancelled my order and will no longer be using them or referring others to them as before.
- L Edwards
- 1 Review
- Colin
- 1 Review
TO BE AVOIDED!!
Purchased an obviously faulty product from Auravita which I returned. They disposed the item without even telling me and subsequently refused a refund/replacement. Had to get Trading Standards involved. Very poor customer service, would not use again.
Is Auravita your company?
Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.
Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, responding to your reviews is absolutely free. Learn more
