Reply from Auto Europe UK
[REPLY]
- Reviews (2,196)
- Nancy
- 2 Reviews
You can't beat consistency!
I have booked with auto europe many times now and find them to be consistently excellent.
- Sri Goli
- 1 Review
Quick and spot on.......Best service .
Auto Europe is very has got the best deals for car rentals. It has got all the best car rental companies in all the cities. The website is very user friendly to make a booking.
- John Calder
- 1 Review
Pleasant and stress free experience.
Easy booking web site, prices very good staff at car hire offices friendly and helpful. Altogether made it a pleasant and stress free experience.
- Brian Phipps
- 1 Review
Always check them out for great deals.
Make sure that the first thing you do is to go to the Auto Europe site when checking for car hire. they are really the best at finding the best available deals.
- Mark George
- 1 Review
simply the best
very good service and felt completely at ease on pick up and delivery,.
- Mariush
- 1 Review
The cheapest and the best
I came across AE offer during the planning of my business trip to Hungary. It was significantly cheaper than any alternative, so I was really suspicious about it and expected some extra charges at the counter in Budapest. Anyway, I decided to book everything on-line.
There were no hidden charges and I have got the vehicle as booked. What's more - it was almost completely new one (just about 1k miles at the odometer).
I am travelling in business quite often (up to 20 times a year) and I usually rent a car - it was probably the best deal I have ever had.
- Paul Rhodes
- 1 Review
Totally lacking in any customer satisfaction, take or leave it attitude!
Extremely frustrating experience, no information regarding where to collect car at Palermo Airport, and in less information where to drop car off at Catania Airport.
Why you can't you provide this information when car booked?
Reply from Auto Europe UK
Thank you for your feedback and I am sorry to hear the information provided fell short of your expectations. It is only through the feedback of our clients that we can strive to continuously improve our services and I assure you that we're always seeking ways to better the documenting provided.
Once again, I am very sorry for any inconvenience.
Kind regards,
Inês
Auto Europe
- Peter Collier
- 1 Review
Delighted with the price I paid.
The car came from Budjet car rental Dublin Airport Terminal 2 ..Problem with the first car they gave me , It had only a emergency key that did not open the boot or near side door as well as having scratches on the door not marked on the sheet, They gave me another car , a Reno Cleo,which was all right.These problems were from Budjet not any thing to with Auto Europe. Everthing via Auto Europe went without a hitch.. I wanted to hire a car in Ireland in July and found Auto Europe were More EXpensive than going direct to the hire coumpanies.
- Steven Schapera
- 1 Review
Without question, the best rates available!
I travel extensively and always shop around. Auto Europe ALWAYS has the best deal. My only gripe, and its a big one, is that despite the fact that I have given all my info during the booking process (address, phone, credit card etc.) I always have to wait at the car rental company whilst they enter it all in again. Its so frustrating, often taking 15 minutes or more. Fix that problem and AutoEurope will score 100% every time!
- Paul Williams
- 1 Review
First class quality service and experience
Bookng was easy and straightforward.
Quick service at Geneva and courtesy bus to car. All n 10 minutes.
Car was superb, an almost new VW Polo, just 1500km on clock. Sat Nav was an added surprise.
No issues, clean and very reliable. A company to be trusted.
- Graham Shaw
- 1 Review
spondiferous
we found the car hire window easily .
service was prompt and very efficient .
all in all
- Roderick Cowan
- 1 Review
Perfectly satisfactory service, thank you.
Hertz easy pickup and drop off although we had to book by phone as unable to complete booking online. Unfortunately the car did smell of cigarettes, otherwise ok. It would have been helpful and a nice gesture to have had a complimentary map of the area available as in the past.
- Robert O'Byrne
- 1 Review
Terrific! Service great and car met our expectations
Everything we would expect from a car hire company. Would definitely use again!
- J Stewart
- 1 Review
Auto Europe booked s for 2 days instead of 9 and Budget would nt do anything to help us
Was very confusing as to who was responsible for the incorrect booking. AutoEurope chased it down and sorted it in the end. I think it was their error in the first place
- DJW .C
- 1 Review
Good Price, Good Car, Good service. All together excellent.
Very competitive price, compared to many other sites. Staff very pleasant, very pleased with car selected, booking process easy, all round good experiance.
- Trevor Breen
- 1 Review
Everything was perfect from booking to returning the car
Booking was so simple. Picking up and returning the car was seamless with everything running smoothly. Would always look to Auto-Europe as my first choice.
- William Bedborough
- 1 Review
Efiicient , helpful and thoroughly professional in every way .
With some trepidation , having heard stories about Sicilian organisation and driving , this elderly gentleman contacted AE re a car hire in Sicily . As well as a very fair price , we were given re-assurance and a lot of helpful advice from the AE contact . Everything was exactly as promised when we reached Sicily - the firm had a Clio ready for us , documentation was handled quickly and efficiently , and we were on our way with a minimum of fuss and stress. Same when we retrurned the car . We shall definitely use AE when next we require a car abroad . Many thanks .
- Edward Snook
- 1 Review
i would recommend Auto Europe to all my friends
thanks to auto europe uk for a job well done.
- James Day
- 1 Review
I am not happy customer
I have just returned from a holiday in South Africa, During my trip there I hired a car with you three times on diffrent trips i took, 21st March in Cape Town, 26th March Durban, 30th March Cape Town.
When i went to pick up the car i was asked to leave a deposit only payable with a credit card, I only have a debit card so my son who lives in C/T used his card in order for me to get the car, My son did say to me whats going to happen when I get to Durban with the same problem, I thought it would be ok as i would give them cash, well that was not to be, when i got to Durban they would not accept cash so I did not get a car, I then had to hire a taxi to take me 90km which cost me £70.
I was not the only customer that had the problem, there was another couple there who could not get the car that they had hired.
You need to make sure that you inform all of your customers that they need to have a credit card when travel to SA or they will not be able to get the car that they have payed you to hire for them.
I would like to know what you intend to do regarding the refund of the payment I made to you for the car I did not get, I am waiting to hear from you before i take this any further.
Reply from Auto Europe UK
Thank you for sharing your opinion with us. I am very sorry to hear of your experience in South Africa. Auto Europe makes every effort to provide our clients with all necessary information to ensure that your car hire experience is a smooth one. Requiring a credit card on the name of a main driver is a standard practice to allow the hire company hold a security deposit. We advise of this requirement and about our cancellation policy in "Terms, Conditions & Local Fees" on our booking engine.
Auto Europe refunds a full rental fee, if a booking is cancelled no later than 48 hours before the pick-up time. There is a 3 days cancellation fee, if we are advised about a non-use at the day of the pick up. Should Auto Europe be advised later, there is unfortunately no refund. You may always reach us on our toll free number or by e-mail.
I sincerely apologise for any inconvenience this have caused you. Should you have any further questions or concerns, please do not hesitate to contact our customer service department: customerservice@auto-europe.co.uk for more assistance.
Kind Regards,
Kathryn
Auto Europe
- Michael Townsend
- 1 Review
Excellent service at an excellent price.
It was so easy to hire the car I required on the Auto Europe website and the price was amazing value for money. I would highly recommend them.
- Anthony Nagle
- 1 Review
Extra charges by Herz detract from Auto Europe's reputation
I have been using Auto E for some years but find that Herz South Africa put on extra charges which are neither valid nor justified. I have a contention with charges on my most recent trip to Cape Town. I have sent an email to Auto Europe concerning this but have not had a reply to date.
- Jess
- 1 Review
I lost 100 pounds! Absolutely devastated.
Make sure you have a credit card! Because even if your partner does, they can't help you and will not offer you any sort of refund. So I lost 100 pounds because I only had a debit card. I didn't actually realise it would make a difference as I was able to offer even a cash deposit.
Reply from Auto Europe UK
I am very sorry to hear of your unfortunate car hire experience.
We try our best to advise our clients on all car hire conditions by listing them in "Terms, Conditions & Local Fees" section on our booking engine. Requiring a credit card is a standard practice to ensure that the hire company can hold a security deposit. Auto Europe offers partial refunds for unused car hire, if we are advised about the car hire cancellation no later than the pick up date.
I am sorry for any inconvenience it caused, should you have any further questions or concerns, please do not hesitate to contact Auto Europe at any time.
Kind regards
Kathryn
Auto Europe
- Iain Mulhearn
- 1 Review
A great help to a traveler.
I spent a lot of time on my Hidatsa driving. The fact that I used auto Europe made life much easier. Their laid back but helpful approach took a lot of the strain out of my 3 week trip to South Africa. Impressed by the whe service. And the car was excellent.
- Alan Goreham
- 1 Review
- Alexandra
- 1 Review
Could be better
If you want to rent from Europe a convertible car like a Mustang in the US with Alamo, be aware that it will never happen unless you pay $300 more once you arrive, otherwise, you will have a Chrysler 200 !
Reply from Auto Europe UK
Please accept our apologies for the complication you faced locally at the pick up.
Please forward your rental agreement, pick-up report, and your Auto Europe voucher number to our customer service at: customerservice@auto-europe.co.uk. We will contact the local supplier on your behalf to address your claim and verify a downgrade refund.
Kind regards,
Kathryn
Auto Europe
- Anthony Carter
- 1 Review
NECVER AGAIN
GOT TO DESK RATHER LARGE QUE THEN WAITED ANOTHER 25 MINUITES TO GET SERVED THEN DID NOT REALISE WHEN I GOT TO DESK I HAD TO PAY FOR A FULL TANK OF PETROL WHEN ALL I WAS USEING IT FOR WAS TO GET TO RESORT AND BACK THEN A DELIVERY CHARGE OF 17 EURO FOR DELIVERY THAT I DO NOT UNDERSTAND AS I WAS PICKING UP AND DROPPING OFF AT AIRPORT.
THEN WE GOT A CAR AND THE CLUTCH WAS SLIPPING SO HAD TO CHANGE THE CAR ON THE THIRD DAY.
AND ON TOP OF THIS WAS INSURANCE SO IN TOTAL BEFORE I LEFT AIRPORT IT COST ME ANOTHER 159 EURO SO I WAS NOT BEST PLEASED FAIR TO SAY I WILL NOT BE USEING THE COMPANY AGAIN COS THERE IS NO WAY I WOULD USE A FULL TANK OF PETROL SO I WAS OUT OF POCKET IN ALL.
WHEN I TALKED TO PEOPLE IN THE RESORT WHO HAD BOOKED CARS WITH OTHER COMPANY THEY HAD GOT BETTER DEALS AND LOT LOWER PRICE .
A GENTLEMAN AT SIDE OF ME BEING SERVED SAID THE SAME HE DID NOT NEED A FULL TANK AND THEY LET HIM HAVE HALF TANK WHEN I ASK THEY SAID IT WAS COMPANY POLICY TO PUT IN FULL TANK...
Reply from Auto Europe UK
I am very sorry to hear of your disappointment. Please accept our apologies for any inconvenience you faced during your recent car hire.
We try our best at Auto Europe to make our customers aware of any possible local charges by listing them in "Product Information" section on our booking engine, where the fuel policy can be viewed. In this way, our customers may choose to book with a supplier offering fuel option that meets your needs. According to your booking details, your supplier offers to return the vehicle full or prepay for half a tank of fuel and return it with a half tank of fuel, if rental is no longer than 4 days. Since your car hire lasted 8 days, a pre-paid fuel fee was applied. You may also verify this information on your voucher.
Please contact our customer service to verify the mentioned delivery fee. If you could please forward your rental agreement, pick-up report and your Auto Europe voucher number to: customerservice@auto-europe.co.uk, we will contact the local supplier on your behalf to address your claim.
Please also do not hesitate to call our toll free number for any car hire assistance. Our agents will help you book with the rental company of your choice and advise you on local rental policies.
Kind regards,
Kathryn
Auto Europe
- David Weeks
- 1 Review
Car Rental as it should be
The online form to book was easy to fill in and service on arrival at the airport was excellent, all in all no hassle and would recomend this service. Will use it again on my next trip.
- Stephen Richardson
- 1 Review
great service, nice car, what more do you need?
Great service, nice car, what more do you need?
- Susan Quayle
- 1 Review
Reliable and efficient.
I was very happy with hiring my holiday car from auto Europe. The people I dealt with were quick and efficient especially after a long flight. My only objection was having to pay extra because of the exchange rate. I have used auto Europe before and I know I have to leave my credit card details but this was the first time there was a charge right away normally they just hold your credit card details as a security.
- J Ryan
- 1 Review
Excellent prompt service.
Easy to book. Great choice of cars from named providers. I have used Auto Europe many times and never experienced any problems. Would recomend.
- Mark Caffery
- 1 Review
Duped.......
In good faith you think you have completed a booking for a few days car hire at a certain price, you turn up at the airport only to find you have to pay for more insurance that doubles the cost of having the car...
It's nothing short of a scam, I even flew Ryanair and they have been forced into displaying the 'price you see'....
Outraged, disappointed and very angry...
Reply from Auto Europe UK
Thank you for sharing your car hire experience with us. I am sorry to hear that you are not satisfied with your recent car rental. I would like to apologise for the trouble you faced.
Any car hire booked on Auto Europe website includes all necessary insurance required in a target country. Therefore, purchase of an additional insurance is not mandatory. An extra insurance is required only when the main driver does not present his credit card at a pick-up time, or the limit on the credit is to little to cover the deposit amount.
Please do not hesitate to contact Auto Europe at any time to clarify your car hire queries, either before submitting your booking, or while at the rental counter.
Kind regards,
Kathryn
Auto Europe
- Ben Marshall
- 1 Review
Quality service, excellent customer service
I was really impressed with the courteous service from the staff
The car was reliable and fuel efficient
I was slightly suprised at the lack of boot space (my underestimate of what a family of 5 meeded)
I would use this service again
- Vyomesh Bhatt
- 1 Review
- Luigi Boito
- 1 Review
We've used Auto Europe numerous times over several years and have nearly always been extremely satisfied.
We've found Auto Europe very efficient and have used them many times over the last few years..they've been able to provide us with good cars, sometimes at short notice, and have always been friendly and helpful.
- Jaylesh Patel
- 1 Review
Was really good service
I am pleased i choose auto-europe, everything was arrange perfectly.
- Joao Ferreira Da Silva
- 1 Review
Hassle-free Car Rental at a competitive price
This is the second time I've rented a car using Auto Europe but the first for a car in USA. I cannot complain about anything relating to the transactiion and booking experience. We arrived in Orlando ready with all our paperwork sent to us via email by Auto Europe. The car rental was with Alamo. They were expecting us and had a car ready.
All correspondence from Auto Europe was clear and accurate.
I'm so happy with this experience (and my previous experience) that I'll recommend Auto Europe to anyone. And I've just used them again to book my car hire in South Africa for later this year.
- Neil McPherson
- 1 Review
Predictable clear and good value
The site is easy to use and conditions are clear. Good value deal and using one of the main stream car hire companies. Have used this site on a number of occasions and always satisfied.
- Colin Jesson
- 1 Review
Watch out for forced upgrades!
When I got to the Budget counter they told me the car they had for me was a Mazda 3 which they claimed was in the same category as the Dodge Avenger we were expecting, but is clearly not as big. We had to upgrade to get passengers and luggage in and the only car available seemed to be an SUV at considerable extra cost.
Reply from Auto Europe UK
I am sorry to hear of your car hire difficulties. Please accept apologies for the inconvenience in the name of Auto Europe and the local supplier.
If you received a smaller vehicle than booked on our website, you are entitled to a class difference refund. Please forward your rental agreement, the pick-up report and your Auto Europe voucher number to: customerservice@auto-europe.co.uk. We will contact the rental company on your behalf and verify a possible refund.
Kind regards,
Kathryn
Auto Europe
- Barrie Woodley
- 1 Review
