I have used Autoeurope for years and honestly do not consider anyone else when renting in Europe. The prices they obtain are impressive, and, if you resist the local upselling by the car rental companies themselves, you get a great deal. I have never had an issue, and even received a refund when I inadvertently booked an extra day.
Also looking at the negative comments below, most problems seem to have been with the rental car company, not the agent, AutoEurope. Remember, they just get you the deal, issues with the car or local service are on the rental company.If you stick with one of the big ones you usually do well - in the UK I have found National to be very good
Auto Europe in Maine was great helping us choose a car for our budget, and it was a fine experience all around. We loved the guy at Hertz / Brussels Airport. Super cool, efficient and very helpful. We loved the Ford Focus wagon (diesel, stick shift, solid ride)--why don't they make them like that here?! The car felt very solid on German highways and Autobahn, and fine in small towns. The GPS was Always spot on--so glad we had it. One minor glitch: the brake fluid "Low" light kept coming on (in Italian) after a few days. I bought brake fluid and topped it off, it was a mere 1/2" low, but it made the girlfriend happy. Nice to know great service still exists !! (especially when travelling abroad). Highly recommend.
We traveled through Europe over the course of twelve days and opted to rent a car through AutoEurope versus getting multiple train/airfare tickets. Before we left I opted to add a GPS unit to our rental for an additional $40 for the entire rental period. What a life saver! Not only did we get where we wanted to go effectively and efficiently, but the GPS unit also alerted us of traffic issues, speed cameras, and toll roads. Couldn't have traveled without it.
The price of our rental car was very reasonable but our decision to fill up car with gas en route close to Sydney airport drop off proved a very costly mistake. We tried to find all of the 3 gas stations given by staff, but were unable to locate any. The map given by staff was inaccurate and not clear. We were concerned about being late for our flight so decided to take to drop off without fill up with the thought we would try to explain dilemma with staff. At airport no staff member was available so we were forced to leave car with parking staff. This cast a negative light on what could have been an easy and pleasant part of our vacation. Is there any way we can discount this added expense? Thank you
I have always been satisfied with Auto-Europe which I use for 3 months of every year when I come back to England to visit my family. However, BEWARE! This time I went on-line to book my usual bi-annual six week rental. The rental date began on 19 Dec for nearly six weeks, picking up the car at Heathrow. The charge was quoted at over $4000.00 for a small car! I was very upset at the cost as it was totally unaffordable to me so I called AE in America to ask what was going on. Apparently, this year for the first time I was being charged the Christmas holiday rate for the whole rental period. The helpful man on the phone suggested that I book two separate rentals. One for the expensive 8 days and then another back to back for the remaining 5 weeks. This reduced the price by over $3000.00 and was my only choice. However, when I arrived at Heathrow after a long overnight flight I spent an hour with a rep trying to sort this out. I was told I would have to return to Heathrow on Boxing Day to get the second voucher authenticated!!! This was impossible so I had to extend the rental for another day, which meant I was paying twice for one day and I was then allowed to return to the nearest AE office on 27 Dec. (they are closed on Boxing Day). The agent locally was very helpful but it took more complicated phone calls to sort all this out! APPARENTLY IF YOUR RENTAL START DATE IS WITHIN AN EXPENSIVE HOLIDAY PERIOD YOU WILL BE CHARGED THAT RATE FOR THE WHOLE OF YOUR RENTAL TIME, EVEN THOUGH YOU MAY ONLY BE WITHIN THE HOLIDAY PERIOD FOR ONE DAY OF THAT TIME. Nothing can be done about this on-line. Before I return to England in the summer I will be doing some serious research as this method of car rental is completely crazy and totally unaffordable! The complicated pricing structure forces me to give you a low rating for the first time!
I had an amazing experience with AutoEurope. Rented a car in Northern Ireland in August 2013. On the trip to return the car I managed to scrape the side of the car. I had purchased the $0 deductible full damage waiver. It took several months to clear things up (I was initially charged by the rental company for the damages) - but AE finally refunded all of my extra charges. The true test of a company is what happens when you have problems. I was pleasantly surprised.
After convincing the Agent that I didn't need further insurance - which is always costly - I got the automatic car, which only had 6,000 miles on the clock, and it ran beautifully throughout my 5-day hire period. I will return as a customer on my next visit to Glasgow.
I went to visit my family in Belgium and rented a car for a week at the cost of $153. At my arrival in Belgium I was notify that I have to pay 141 euros ($180) for local taxes and fees. Not happy at all!!!
Autos Europe's customer service was great and we didn't have a problem picking up the car or dropping it off. Having an english speaking GPS was awesome and I probably wouldn't have been able to do it without it. I would gladly use them again for my next travel needs.
The price for a mid size car was a real bargain considering that all insurances were included w/o deductible. I drove the car for 2000 miles in 9 days through 5 countries and it behaved great. Service by Hertz was fast, professional and with a smile. Asking for more would be stealing! I'll use Auto Europe whenever I can.
I had a pretty flawless experience with Auto Europe. The car was ready on-time, the tank full, got the 4-door I needed with an automatic transmission (a must for this American driving in Australia!). The only minor drawback was the GPS I rented. It was outdated and added an additional $11.50 per day to the rental. Otherwise, not a worry to be had.
Auto Europe took care of reserving the vehicle, and it was ready for us as expected, however we paid for a full size sports car, with the picture of a well equipped high-end Audi, and ended up with some cheesy Skoda VW model. Feels like we got the absolute least decent vehicle they could fit into the category we paid for. Oh well, live and learn. Next time I'll just book direct with a rental company.
AutoEurope negotiated my rental in Munich through Avis. The car was about a block from the rental desk and no-one accompanied me to or met me at the car. My first problem was trying to use the navigation system. It was not obvious that first you have to turn on the radio! I finally figured it out through trial and error. Then, I had to stop a passerby who worked for another rental company to show me how to get the car in reverse. I guess I could have sat there and read the manual but I was in a hurry. Some human help would have been appreciated. When I returned the car there was no Avis person there to check me in. Other personnel in the return area commented that the Avis rep is seldom around. Otherwise the car was nice and performed well. I guess these are not AutoEurope problems but I don't recommend renting through Avis.
Before I used auto Europe us, I usually booked directly with the rental company. On more than one occasion they had to add extra insurance at a premium. My rental with Auto Europe included insurance with 0 deductible for less than half the price of my last direct rental. Both cars were rented from the same car company at the same location. Amazing.
Some confusion about where to leave the car after hours. She said to park it on the street "somewhere" and leave the keys in the box, yet there was space on their entry driveway, which is what we did since there was no parking near the store. Apparently that was OK.