I booked a car for London on line and then later I wanted to change the car from manual to automatic. I called and found the price increase to be ridiculously high. The reverse of the US! I left the reservation as it was. When I got to London Terminal One there was very little help as to where to get picked up. The signage was almost non existent. It was only luck that I found where to stand. Since I was not able to walk very far this was a big problem! At the depot there was a short wait; not too bad. The lady who dealt with me found an automatic diesel for me at half the upgrade price I had been told over the phone. I took it. Kudos to her. It seems strange that when so many renters are American why are automatic cars more available. Or is this just gouging the Yank as usual? The car was excellent and the diesel used a lot less fuel than a gas version!
Here is the deal, you get a good rate up front BUT you also need to pay for airport taxes and fees and that adds up quickly and you will typically not be aware of it until after you book.
I don't particularly like being hoodwinked like that.
I have used autoeurope four times now. On the last rental from Geneve (French side) I was told on the phone that the French side does not charge the airport rental fee only to find out at the counter (ie committed to take the car or my trip falls apart) that there is a 97 dollar rental fee on top of the quoted price. If I specifically ask the question and get a specific answer I expect that outcome. I understand mistakes happen but that should not have happened. Autoeurope needs to address this with me I hope to get an email at least about this.
Using Autoeurope was a huge disappointment for me, and confirmed why I had to date relied on the more reputable rental car companies such as Avis or Hertz in the past. I would conclude that this is a company based on borderline fraudulent practice, and certainly not a customer service focused organization.
First Issue: National did not have the car we had ordered. But instead of an honest approach and telling me this, I was first asked if I would like to upgrade “for a much reduced rate of only 33:00 pounds per day”. This would have added $396 to my initial cost.
Second Issue: After I declined the “upgrade” National then assigned me a car that was not equal to the full size wagon, but they did not tell me when they offered me the car keys. However, after I read the model and make on the key tag I noted they had made an error. At that point the operator assigned me the car they had originally tried making me pay the upgrade fee ($396). Therefore, I can only assume that when the ordered car is not available, the policy is to first get the customer to pay for an upgrade rather than admit the error?
Third Issue: National no longer accepts “third-party” car insurance (your own auto insurance, or the credit card insurance is not accepted). I was informed that this was a “mandatory policy” and was in place for a year with National. This would not have been an issue for me if Autoeurope had told me this condition at time of sale and not at the counter when I had no choice. If a “mandatory” option this should have been included with the initial quote.
Fourth Issue: Now that I had no choice but the select their mandatory insurance at the counter I was told I had to pay an additional $583 for full insurance, or $415 for coverage with a $1,500 delectable. The issue with this approach is that it is a huge hidden cost by National, and knowing I had a very large deductible ruined the driving experience.
Question…….where is the customer service in all this, and why would I ever use them again?
All started out well with our 16-day car rental: AVIS' at Stuttgart airport got me a brand-new car, w. a built-in GPS. I drove it, without trouble to a time-share resort outside of Paris. In the resort's parking lot I watched one of the rear tires slowly losing air: must have picked up a nail on the final stretch. Otherwise, the tire looked still brand-new.
Trying to fix the flat it turned out that THERE WAS NO SPARE TIRE at all underneath the trunk!
Upon calling AVIS "Pannendienst" in Germany long-distance I was told that the car needed to be hauled away be a tow truck of their determination.
My daughter and I were LEFT WITHOUT A CAR REPLACEMENT FOR 2 1/2 days, requiring us to take public transportation at our own expense
The replacement car at deGaulle airport (Paris) had scratches and was barely 3/4th tanked up. After a long search in the parking lots we found an attendant whom we could ask to record these pre-existing deficiencies in our rental papers.
Upon returning the 2nd rental at Stuttgart airport, the local agent, Mr. Akin Alkacir told me that only the central AVIS office could inform me of the final financial outcome.
I feel I should not be charged for the cost of a new tire when the previous one was fixable for much less. In fact, fairness should prevail so that I be re-imbursed for a 2 1/2-day rental loss. I hope AUTOEUROPE will support my plea before I must seek legal assistance.
Picked up our VW Passat station wagon at Edinburgh airport from Eurocar counter, seamless transaction, 400 USD less than they would have charged us had we booked with them!! I will never rent from any one else in Europe.....
Attracted by Auto Europe's low rental rate, but it turns out a bad experience. We rented cars from two different car rental companies in Australia, but the Auto Europe in the MEL airport is the one conducting very picky car inspection when you return the car. So please be aware if you decide to rent car from them. They will find very little scratch in the wheel and force you to fill up an incident report form. They also claimed they had the right to file the report even without the costumer's signature and approval. The customer representative didn't explain the conditions for an acceptable return at the beginning at all, chose to stand on their staff's side when disagreement happened, and failed to convince how a fair examination by a third party would be conducted at the end. From our experience, the customers' right is not fully protected by Auto Europe. So be aware of Auto Europe's low price! Eventually, you may have to pay more!
As an older driver, renting a car in UK can be a challenge. Europecar's website provided the options available in a clear, straight forward format. Pick up and drop off at Heathrow was quick and efficient. My only issue was the oil needed changing and was low so I had to purchase oil to bring the levels up. Europecar offered to reimburse me, but I didn't have the receipt readily available. I wish there was a clear procedure given at time of rental as how to handle maintenance issues.
Arrived at rental counter at Glasgow airport at 9:30 AM after a long overnight flight from Boston through Amsterdam. The agent at the National counter was rude, condescending and thoroughly impressed with his self importance. He questioned my request for a standard shift as opposed to an automatic and asked if I knew how to drive a standard. He also said that Americans don't know how to drive standard shift cars. He then described the supplementary insurance choices that I had. When I told him that I was sufficiently insured, he asked by whom. When I told him that my US auto policy covered rentals and, in addition, my credit card company provided insurance, He told me that he wasn't interested in my US policy. He then asked how much insurance my credit card company provided. I told him I wasn't sure but that it covered any and all incidents. He then asked if it covered 20,000 British pounds in collision damage. I told him that I was sure that it did. He asked how I knew. I replied that the credit card company covered unlimited damage, subject to a deductible, He refused to accept my responses and insisted that we call Visa. He did and passed the phone to me.
The agent that he had reached was in Atlanta and, of course, it was 4:00 AM in Atlanta. I explained the problem to the Visa agent and she repeated what I had already told the National agent. When I asked specifically about the 20,000 British pounds, she referred me to a damage specialist. Because of the fact that it was 4:00 AM in Atlanta, it took some time to get a damage specialist. When we finally reached him, he reiterated that the coverage was sufficient to meet the 20,000 requirement. I then passed the Visa agent over to the National agent at the desk, they conversed, and the counter agent conceded that I was adequately insured. He then proceeded to lecture me on the fact that I would have to pay any damage and then deal with my credit card company for reimbursement, a fact of which I was well aware.
This fellow should not be dealing with the public. If not for the fact that I have rented through Auto Europe many times in the past without incident, I would, based on this experience alone, never deal with the company again.
The rental of the car took longer than one hour because of all of the nonsense that this agent put me through.
The rental agreement number was 135547026.
I have hired the service in your Europe and again in New Zealand.
The car was Good And so was ,
The GPS however was very bad quality. It was old and the charging wire kept on coming out throughout our trip. It also gave wrong directions to Matamata which was frustrating considering it costed 11 dollars a day which was too expensive. I ended up buying new phone in South Island specially for gps and cancel gps in South Island
Additional driver cost was too high as well.
I hope this changes soon.
when we arrived late on a Saturday night, the rental desk service lady went out of her way, from giving us tourist material, directions to our hotel and even extra attention to the physical car review.
We enjoyed our stay in Melbourne and would highly recommend Auto Europe.
I have never had a problem and usually receive an upgraded car, most recently a Mercedes when I paid for a Vauxhall mid size car in the UK.
This was the best car renting experience I have had. From the helpful customer service reps assisting with making the reservation to the people at the rental centers, we had all positive experiences. We did not experience any "surprise" charges or high pressure upsales. The car was was very new and ran great. Turning in the car, in a different country, even went without a hitch. I positively would use this sight again, hands down. Thanks for a great experience!!
Customer service in some of the places leave a little to be desired however overall a good product and well priced although the companies have to stop selling the CDW and everything else they can ( when a company says CDW is included, it's not - you still have to pay a large excess) - mine is covered if I use my Amex so find a credit card that will cover this cost.
I worked for a rental company for many years and the insurance they sell is very expensive as that's where a lot of their profit goes.
Some of the tax and airport costs in some countries are more than the rental cost so be careful there.
We picked up car in Frankfurt with no problems. When returning it to Paris the folks charged us for an extra day. We tried to explain that we were in time to not be charged the extra day but were not successful . When we arrived home we were credited for paying the extra day so eventually all worked out. Also the return area at Paris Degaulle airport was very difficult to find. Maybe a zip code that could be entered in the GPS would have helped.
The agent in Koblenz was extremely helpful, and gave us an excellent send-off.
The car was great. the GPS was very helpful in getting us through the cancelled routes and closed routes from Koblenz to Baden Baden.
However, on our drive through the black Forrest the GPS misdirected us and we ended up on an 1 1/2 lane mountain n road for 16 kilometers, which we then had to retrace.
Our Nissan - and I - handled it perfectly, and we arrived at our destination late, but safe.
Our car was then picked up at our hotel in Heidelberg - we did not have to do a thing.
Altogether it was a very satisfactory experience
Have used many times. My only concern this time is that I was told I had to rent a GPS States side where I could have rented one much cheaper when I picked up the car at Heathrow.
In September I arrived in Dusseldorf with my voucher at the Avis counter. No economy class was available, and I was told to wait an hour. After an hour I got the same spiel. All that was offered was an upgrade to premium economy (C class Mercedes), with no price break, at double the already paid price. Since the rental from AE was prepaid I felt trapped into accepting the higher priced vehicle versus fighting for a refund and taking my business elsewhere. I realize this was a typical Avis scam and not AE's way of operating, but will be vary wary of prepaying in the future.
I had made reservation and prepaid months before travel. Gps arrived the day prior to an early flight at the wrong address. I was not aware that it had arrived. On getting car at Heathrow, no GPS were available. We waited for a car for over two hours at the rental site. The agent said because they had no GPS available, they would "give" us an upgrade to a different car that had a built in GPS. However, on returning the car, I found that I had been charged an additional 20 GBP per day for the upgrade; a total of 140 GBP in addition to my "prepaid voucher". I am still telephoning customer service to attempt to get a refund.
Compared to most car rental experiences, this one was very positive. The biggest thing was: No games were played to charge us more than we were quoted. Pick up and drop off were easy. The car worked well.
It was raining hard when we picked up the car, so the representative had to hold an umbrella for himself while he showed us the controls. Biggest hassle was the built-in GPS. He started it for us, and we couldn't figure out how to shut it off. It kept giving us instructions in German.....until we shut down the car. (We brought our own GPS which spoke English.)
The only negative comment relates to the car itself (a BMW). The seats were among the most uncomfortable I've ever experienced.
The diesel engine was very responsive.
The only company I would use.
Arrived at Shannon airport unexpectedly early thanks to a tail wind which pushed us along meaning we did not get much sleep and were pretty grouchy. We were welcomed at the Avis counter by a perky red head Irish chick who was clearly more awake than we were and definitely in a better mood. Initially we were informed the car we had booked had not yet been returned and we were offered a larger model at the same cost. Knowing the roads in Ireland, we really wanted the smaller original car size we had requested. She cheerfully started making phone calls to see what she could do for us and located the car we really wanted which had just been returned and was in the process of being cleaned. By the time we took the shuttle over to the lot it was ready to go. I would recommend Avis and commend their representative for having to deal all the time with tired Americans. I hope she gets to work a normal day shift once and awhile!
I found Auto Europe through the recommendation of a travel blog, because I wanted to make sure we were able to rent an automatic transmission car--which is difficult to find on other car rental sites for Europe. I booked through the site, and the site gave me the option to book the car with insurance or without insurance. I'm a careful driver and thought insurance would be unnecessary, especially since it added hundreds of dollars onto the price, and I already was spending a lot of money on the trip. Well, when I arrived at Heathrow Airport and picked up my car through "National" rental car company, they told me I was not allowed to rent the car without insurance and I had to pay over a $1,000 in additional fees on top of the $500 I'd already paid to Auto Europe. Why even give customers the option to rent without insurance when it is mandatory? That was incredibly irritating to find out that I had to pay that much more money ON TOP of what I already paid. I would suggest not even giving customers the option to deny insurance, since they'll have to pay it anyway.
Very reasonably priced, good service in Aberdeen.
Have generally had a good experience with AutoEurope, in France, England, and Spain, but beware National Car Rental at Manchester Airport.
Reserved a car months in advance through AutoEurope and had it confirmed both at the time of reservation and a week or so before my trip. Arrived at National Car Rental at Manchester Airport only to be informed by the agent at the desk that National in fact did NOT have the car I had reserved, and that I would have to rent a more expensive make and model if I wanted to proceed.
All told, National's bait-and-switch cost me over $200 over and above my initial reservation. Terrible, terrible, terrible.
I blame National, not AutoEurope, for this shabbiness, but AutoEurope needs to police its arrangements with its rental agencies to better avoid these kind of dodgy business practices.
The staff was helpful and polite. However, no one went over the car with us or told us where to look for the emergency contact information. We suffered a punctured tyre on a lonely country road and found we had no spare tyre which started us on a 3 mile walk back to our cottage. The RAC responder was excellent. When we returned the car we were told that the spare tyre was not there because it was a special type. It would be very helpful for future renters to be aware that have no spare tyre in the boot.
When I got to the counter I was like 10 minutes early as my flight was early and I was told I had to wait there were no cars available. I was not happy as I had been traveling for 15 hours from the US to get there and was very tired and had to wait. Standing there for about 5 minutes the lady motioned me over and gave me a free upgrade which was nice, but I was still inconvenienced when I had already had a reservation and paid in advance for the car. I had no complaints with the car at all and I really thought it was easy to get and take back... so overall I would use Autoeurope again.
The service at your rental place in Amsterdam (Trifty) was horrible. They gave us a ship-stupid car as an equivalent; they did not have rental GPS, no maps or information literature about the country. They were rude. We were oriented by the gas station next to them.
We had two rentals. The first was a large car/van to carry 6 people. That went very well. The second rental was for a small car. When we went to pick it up it was the only car in the lot that had not been washed. We could not look it over for dents,scatches, etc. Too much dirt. The desk was very nice and put us to the head of the line to get a new clean car.
I stood in line with my suitcases with my scheduling number in my hand
and waited over 90 minutes to get called to a desk, over 90 minutes.
I was handed my keys and was pointed to the location of my car. No
walk around , no orientation, on my own, no rep. With the aforementioned facts,
you determine your own rating. If you require additional information feel free
to telephone me, you have my number. Gary Purman
We had a very long wait to get our car but they had loads of people working and it was just very busy. The guy that helped us was efficient and friendly and upgraded us because of our wait. It was a very good experience overall and I wouldn't hesitate to use them again.
I would have to say this was a complete success. Booked the car easily on the website from the US, able to select automatic transmission and the size, booking took 5 minutes, tops.
Pick up was easy (although the Cardiff location could be easier to find) and we were in and out of there in 2 minutes.
Pre-Paid for a tank of gas at 1.20/gallon which was lower than the local garages and meant we did NOT need to fill up before drop off. Again the only issue was find the way to the office - they forgot to give us a map, no big deal.
Then they called us a cab to get back to the city centre.
Perfectly good experience and would definitely recommend and use again on my next return to Wales
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