Autolumination reviews

Autolumination reviews

Very low
2.8
from 0 - 10
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beligerant

I was trying to purchase some LED side marker lights for my Fiero. I had found a forum that recommended this site and gave the bulb models. I tried searching by type of lighting, by bulb, by application, everything I could think of, to no avail. Thre pages require perhaps 100 page downs to peruse their entire length. For any time I tried to buy something, I was transferred to another page of equal length. No page was laid out in and semblance of order. In fact, there seems to be no rhyme or reason to the entire haphazard site. Some links just plain don't work. At one point, I clicked on a link for light strips, and was taken to PayPal, where an item I didn't want was listed. Obciously, the site was written by a very inexperienced and incompetent programmer. After spending several hours over 2 days on the site, I sent an email asking for help and briefly summarizing my issues so that they could be addressed that others may have a better experience.

I received a reply from Tracy, who said that the search didn't work that way, and asking an irrelevant year for my Fiero. I replied with the year, then received a reply from Chris, who said that Tracy was confused. Chris provided some links to a video and very lengthy pages so I could look for the items I'd already been looking for. Thus far, I have received no help. I tried again to peruse the hundreds of items on the pages on the links. I was able to choose an LED strip, but not the color. I clicked the add to cart link, and some TOTALLY DIFFERENT product appeared in paypal. In frustration, I wasted more of my time and effort trying to do business with these people by sending and email stating the problems I was still having. Rather than offer any solution, the following unsigned reply was sent to me:

"Honestly, I think if you cannot even figure out how to click on add to cart, you are never going to figure out out to put these in your car."

I can understand their laziness, incompetence, inability to build a usable site, inability to understand a simple request, ignorance of their products, and certainly their inability to use their own web site, but who sends an insult like that to a customer? My abilities or lack thereof are none of their concern. There seems to be some transference and/or projection of their own incompetence. Since there are no product details on their site, there is no way I could know about their products, but apparently they don't know either.
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Defective products dissimilar to advertised are "just the way they are"

Bought the LED neon tube on their site.
While the red one gave the advertised effect neither green nor blue did.

The tubing was transparent and completely fails to diffuse the light from the LED core as advertised.

After ignoring my initial email and being told I was "confused" they finally said "that's just the way they are".
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ALL THEY SENT WAS THE GARBAGE !

I ordered two Par 38 LED lamps and what I got is outrageous.....one lamp is broken internally...not from shipping since the box is OK...and the other is without a protective cover over the internal high voltage components and LED's. I tried the lamps to see if they worked....at my own personal risk...and guess what, they don't work. So now its going to cost me even more to send them back.
Clearly this company is a fraud and should not be allowed to continue business
DANGER ! DANGER !
DON'T USE THIS COMPANY
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Products only okay, but customer serice usually poor

I've dealt twith this company for a few transaction. While order and ship is no problem - the customer service from them is disasterous. If they send u a defective bulb, you would have to pay for the charges to ship them back first and fill out a form for exchange. Not sure how this site survived for so long with poor customer service, but thats my 2 cents.
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Some bulbs worked, others didn't install

The only good thing about this site is their low prices. I ordered 3 sets of bulbs: headlight, foglight, and led accent bulbs. The foglight and led bulbs are currently working. The headlight bulbs did not install correctly. I emailed Tracy, the customer service rep, and she explained that the would not be able to refund me because one of the plastic "turn clips" was broken off when I attempted to install the bulbs. She also told me that it was "statistically impossible" that these bulbs wouldn't install correctly.

After I sent her a picture comparing their bulbs against my current bulbs, she advised me to remove the rubber ring that sealed their bulb against the headlight unit and she said this was an "obvious solution." I emailed back saying that it wouldn't be an obivous solution to remove the rubber ring that seals the bulb against moisture and debris and I thanked her for the rude tone in her emails and poor customer service.

Buyer beware... if you have any issues with your purchase, they will not be resolved.
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Very Pleased Despite Bad Reviews

When I first saw the site I felt I needed to find as many reviews as possible to justify purchasing from autolumination.com.
Boy was I wrong. The package arrived in two days, the bulbs were packed in a static senstive envelope, not a blister pack like most companies.
Let me just provide some background before I go on - I have been purchasing LED automotive light bulbs since they first started selling them, so I know all the types and have personally owned and used them on everything from my 1995 Thunderbird and 1988 420SEL to my 2010 Escape and have purchased them all on line from eBay and directly from the merchant/manufacturer.
The autolumination.com website looks like a refugee from Window98, but I was able to navigate with little difficulty.
I too was questioning why their bulb was $5 more than superbrightleds' $24.95.
Well first off - it's not the same bulb - duh.
Whereas the superbrightleds bulb has 45 SMD units in it, it is only worh about 3w-6w of power - not much light for $25 - and this is what they term as their 'brightest' bulb.
I purchased the 3w reflector bulb from superbrightleds.com and two competitor bulbs with similar and higher SMD counts - 44ea and 68ea, of these three, the 3w was far brighter, although it claims to be a 320 degree beam I seriously doubt it as light was brightest from dead center to just about 90 degrees.
The autolumination.com unit sports 4 sections (3 side ovals and one forward facing dome) with 3x1w SMT bulbs behind crystal wide angle lenses = 12w a bulb - is far brighter than the 3w and flat blows 44, 45, 68 and 96 SMD units clear out of the water and worth the $30.
I only wish that this bulb came with the diffuser lenses as an option to increase the light dispersion.
Also it should be noted that another difference is that when the light transitions from marker to stop or turn the increase in light is extremely noticeable unlike SMD units that barely flicker or 'pulse'.
Overall I say I will be doing business with this company again in the near future.
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Terrible Company. Overpriced for the POS Lights you receive.

Simply terrible. Unfriendly customer service, do not do business with!
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Awesome Experience

Awesome Experience With Tracy.She sent me a great product at a great price, THANKS AUTOLUM.
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The Worst Company EVER

DO NOT ORDER ANYTHING FROM THIS SHITTY WEBSITE!! I ordered an 1157 L.E.D. replacement bulb for my ATV brake/tail light, and it broke literally 10 minutes after I started riding. It came apart into a dozen pieces, so I emailed them about it. The stupid lady Tracy said that these were "extremely durable lights" and that I must have applied an "unusual force" to cause it to break. So she wouldn't exchange or replace it. I told her that this was unacceptable, and that I would never do business with them again. Beware of this terrible company!!
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WORST ONLINE EXPERIANCE EVER

From: superlumination@cox.net <superlumination@cox.net>
Subject: Re: RMA 12_29
To:
Date: Friday, January 8, 2010, 10:16 PM


Hello

I am sorry you do not like what you ordered.

There is nothing else to say.

Have a nice weekend.

Tracy





---- wrote:
> let me know if you have trouble viewing these? that was just a pdf of the original email that had the attachments!
>
> --- On Fri, 1/8/10, superlumination@cox.net <superlumination@cox.net> wrote:
>
>
> From: superlumination@cox.net <superlumination@cox.net>
> Subject: Re: RMA 12_29
> To:
> Date: Friday, January 8, 2010, 10:02 PM
>
>
> No images are attached.
>
>
> ----
> > HI
> >
> > IM SORRY AND APOLOGIZE IF YOU FELT THREATENED. NOT MY INTENTION, BUT WHEN I COMPRESS PHOTOS AND ATTACH THEM(PLEASE LOOK CAREFULLY!!!!) YOU SHOULD..IF YOUR SO CUSTOMER FOCUSED... HAVE NOTIFIED ME OF THE FACT THAT YOU DIDN'T KNOW HOW TO OPEN THE ZIP FILE AND ASKED TO REATTACH THEM. THAT DIDN'T HAPPEN.
> >
> > IN THE ATTACHMENT ABOVE YOU'LL SEE THAT THEY ARE THERE. I ASKED "I was just curious to know if this is the first your hearing of this for this particular application because i couln't find anything on the website regarding this or even dimensions for the 9005 18 LED SMT." AND YOUR RESPONSE WAS ONLY THAT THE BULBS CAN'T BE ALTERED??? THAT'S NEGLIGENCE ON YOUR PART. AND GUESS WHAT.. THAT FELT LIKE I WAS BEING IGNORED!!!
> >
> > SPEND MORE TIME CAREFULLY READING CUSTOMER'S EMAILS AND THE QUESTIONS CONTAINED IN THEM...JUST BECAUSE THERE WASN'T A QUESTION MARK DOESN'T MEAN THAT IT DOESN'T DESERVE A RESPONSE.
> >
> > YOU ARE DEALING WITH AN INTELLIGENT PERSON HERE(SO WHEN YOU TELL ME I ORDERED THE WRONG BULBS OR INSTALLED THEM BACKWARDS) I TAKE THAT AS AN INSULT!!!!
> >
> > IN CONCLUSION, I JUST MADE YOU AWARE OF A PROBLEM. I'M CURIOUS TO KNOW WHAT YOUR NEXT STEP IS?
> >
> > HAVE A GREAT DAY!!!
> >
> > --- On Fri, 1/8/10, superlumination@cox.net <superlumination@cox.net> wrote:
> >
> >
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Autolumination.com will not correct their own errors

Autolumination.com sent me parts that looked completely different than what I ordered and what is pictured on their website. I sent them pictures of what they sent and they will not admit to sending me wrong parts. Also they will not refund my shipping cost and want me to pay for return shipping. This is a lousy business operation and website. BEWARE before you buy!
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Fradulent site, has very bad internet reviews

I saw a product that i wanted on this site, but before i bought anything from them i decided to google them.

My search showed my that many persons who bought items from them were either defective or didnt last long.

Many people also complained about their customer service, one reviewer showed that they denied selling a product that he had bought from them.

Also this company does not have a contact number, never buy anything from any site that does not have a working contact number. Always call first and ask a few questions about the product your interested in.
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Autolumination.com is fraudulent!

Autolumina.com sent me leds that looked completely different than is pictured on their wed site. I sent them pics of what they sent and they will not admit to sending me different leds. Also they will not refund my shipping cost and want me to pay for return shipping. This is a fraudulent web site. BEWARE!
Autolumination

Reply from Autolumination

These are very bad, and put words into paypal and BBB's mouth as to protect their shitty practices. DO NOT BUY FROM THEM, I REPEAT DO NOT, NEVER BUY FROM THEM

Details

About this company

LED, LEDs, LED's, L.E.D., L.E.D.s, L.E.D.'s, Automotive, Headlights, Foglights, Instrument panel, Interior, LED Bulbs, Light Bulb, Colored Bulbs, Flashlights, Replacement parts, Replacement light bulbs, lamps, Application charts, Cross Reference, Technical Data

Visit Autolumination

Contact information

Call us on: 559-800-2111
We live here: United States

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