Autonet Insurance reviews

*****AUTONET WARNING*****

I purchased a policy with Autonet via the Go compare website & paid in full £270. Soon after payment, I received the usual welcoming emails. One email in particular took me by surprise. It stated I must supply copies of all drivers’ licenses. So I sent a copy of my license using their text service and I advised them that my wife had misplaced her license & that she had applied for a replacement from the DVLA. I received an automated reply stating they would be in contact if there are any problems within 7 days. At the end of the first week I received an email stating unless I supplied driver licenses for all drivers then the policy would be cancelled. I emailed Autonet of the situation regarding my wife’s license. I stated that the replacement license would be submitted as soon as it arrived and explained I had already submitted my licence. I thought this would be acceptable as no reply was received. I later learned they do not reply to any emails or text messages - Probably because you are forced to telephone their premium rate number. A letter arrived in the post the following day explaining my policy will be cancelled ect,ect. This time I had no choice but to telephone Autonet’s premium rate number & explain to them that my wife’s license was being replaced by DVLA. The response was basically ‘Not our problem’ & that they must receive the license or the policy will be cancelled. To overcome the problem I suggested they remove my wife from the policy to prevent the cancelation. The price to remove her would have cost an additional £120! I complained that surely you would reduce the premium if a named driver was removed, not increase it. They explained it’s something to do with spouse discount and admin fee’s….Of course it is! I choose not to opt for that. I was then advised by Autonet to contact the DVLA and ask them to place the replacement license application on the ‘urgent list’ and request the DVLA to send an email stating the license was in progress. With this email Autonet would request an extension period to submit the license. I contacted DVLA explaining what Autonet had advised. They [DVLA] do not offer such email service and there certainly isn’t an ‘urgent list’ in existence. The DVLA advised me that my insurance company can contact DVLA to establish drivers credentials. Autonet’s response was ‘We don’t telephone DVLA’
I’m not getting anywhere with Autonet, Policy was due to be cancelled in a four days and no license from the DVLA. One other option was to drive to DVLA Swansea and re-apply for the license in person and return back to Swansea in 48 hrs to collect the license. The trip would be a 1,000 mile round trip, However my wife is eight months pregnant so I decided this was not a viable option. If I have insurance cancelled this might affect future premiums (it’s a question asked on all quotations) the only option left was to cancel my policy with Autonet. Their cancellation fees are far higher than the industry norm, any discounts are not repaid and of course the trusty admin fee is added in. I received a refund of £130 from Autonet so I paid £140 for a two week premium, Not a bad earner for Autonet. They advised If I choose to do business again I would be refunded £50 from the cancelation fees! How nice.
I’m happy that I’ll never need to deal with this firm again. I couldn’t imagine how they would perform if I needed to submit an accident claim. I’ve gone with a well know insurance company, The premium is only £30 extra. And not any question of submitting drivers licenses. Expensive lesson learned. Save yourself the trouble and go with a reputable insurance company. If you’re reading this then it’s probably too late. I have requested their complaints procedure which has not yet been received. Probably being sent by email.

Vikki Whitelaw and Matt Grierson found this review useful

24 May 2013

Reply from Autonet Insurance

Dear Mr Withers,

Please accept our sincere apologies for any inconvenience this matter has caused you.

Your details have been passed to our complaints team who will be in contact with you to discuss the concerns you have raised with a view to securing an amicable solution.

Terrible. Absolutely terrible. Incompetent and sharp

Cancelled my insurance without any notification leaving me uninsured. I only found out when I tried to renew my tax.

Then they charged me for an early cancellation, then they send letters pretending to be from a Debt Collection Agency (Lion Debt Collection, but actually it's still them) threatening to add another £110 to the money they're trying to steal and threatening court action. I've sent them the money they demanded, and now have to try and get it back. Great. I wonder if they'll compensate me for my lost time?

My advice - yes, they might be the cheapest on Confused.com, but there's a reason for it. Cheap company, incompetent staff, and sharky business practice - best avoided. Pay a few quid extra and save yourself the hassle. Read the other reviews and make your own mind up which are genuine and look to have been posted by Autonet themselves. That in itself should give you a clue what sort of company you're dealing with...

Vikki Whitelaw and Simon Pearce found this review useful

Fine untill you cancel and need to call

I had to cancel a car policy due to the car being written off by a 3rd party. The cancelation fees were very high so beware. I was then sold a house hold policy so I could have the fees put towards the cost of the pemium. However they used the refund from the car policy as well without telling me. Over a month later several phone calls sitting on hold at 10p per minute and still no refund. Avoid and use a proper insurance company

An internet company that can't e-mail renewal documents.

I had my van insured with Autonet which was expiring on 13-05-13. Two weeks before the renewal I contacted them asking for my renewal documents. I was told they were in the post. A week later they had not turned up, so I contacted Autonet again asking where my renewal document were. They said they had been sent but would resend replacement documents. I asked if they could e-mail me a copy. The response I got was amazing. They said that their procedures do not allow them to do so, and they could go through them over the phone. I said this was unacceptable and that in the 21st century an internet company not being able to send a renewal document over e-mail was unbelievable. Two working days before my insurance expired I contacted them again requesting the renewal documents to be e-mailed to me as the hard copy had not turned up. Again they refused to help, just saying that their procedures do not allow renewal documents to be e-mailed. I asked if someone from customers services could return my call as I was unhappy and did not want to pay 10p per minute for there internal procedure problems.
On the last working day before my insurance ran out I received the renewal documents through the post along with SIX separate letters reminding me that my insurance was about to expire ! I then had a call from Autonet by someone who was probably reading off a crib sheet saying they were not set up to e-mail renewals out to customers. After a heated conversation with her I found out that she was not from customer services but Renewals Team Leader. She kept saying that I was offered to go through the documents over the phone. I explained several times that this is unacceptable as I could not physically see them and that when they eventually tuned up there were SEVENTEEN pages of documents & small print, how you can go through that amount of documents without having a copy in front of you I find to be reckless. In the mean time I had made other arrangements with another Insurance Company that proved to be only £9 more expensive, but at least I could sleep at night knowing that if I had to make a claim I would be dealing with one of the major insurers.
Later that day, not long after I requested the Trustpilot reference number I had a call from Autonet Customer Services. The lady who called me was very apologetic, saying this sort of situation should not happen, and said they would credit me with £10 to cover the cost of the calls I had made. She also said that she would be bringing this up when they have a management meeting. So the questions has to be asked -
1. Was I happy with the service - A resounding No.
2. Would I use them again - No.
3. Would I recommend them to anyone else - No.

Wish I had never heard of them.

On the 7th May I received a letter from Autonet stating that they had cancelled my insurance as of 30th April!!!! Their reason for this is that I had not provided the copy driving licence details for the named driver. The last correspondence I had from them was to confirm that they had received the copy of my driving licence and that if there was a problem they would be in touch within 7 days. When I sent the e-mail with copies of my licence, I explained that the other named driver had misplaced his licence and I would send it later. His van insurance was arranged through Autonet so you would think that they already had a copy.
I rang them earlier and spoke to Chloe, who blankly refused to give her surname. Her response was - they told me in previous correspondence that they would cancel my policy if I didn't provide the copies within 7 days. When I told her that I had supplied mine and received an E-mail stating that if there was a problem they would be in touch within 7 days she said that this was an automated response and they get thousands of e-mails and perhaps I should have rung them to check.
I have unknowingly been without insurance for a week!!! and to cap it all off they have charged me £108.87 for the pleasure. Plus when trying to reinsure, I now have to declare that I have had insurance cancelled and of course that puts your premium up. In my opinion Autonets business focus is on sales and has no interest in a customer once they have your money.
Autonet, I await your computers automated response.

Vikki Whitelaw found this review useful

Total Rip Off !!! not even worth one star

As always i start to gather renewal quotes for my insurance a few weeks before my current insurance is due to expire on the gocompare comparison site autonet came up the cheapest by quite a margin, but seeing as my current insurance still had 3 weeks to go i didn't accept it right away but from that day i received at least 4 sales calls per day from autonet even after i had repeatedly informed them my insurance wasn't due for renewal.
When eventually i did speak to the salesperson and went through exactly the same questions as the comparison site the premium miraculously increased but as the online quote is valid for 30 days i decided to accept the cheaper online quote.
Within 30 days Autonet cancelled my policy after i had queried as to why they wanted a copy of my driving licence and not my proof of no claims discount which is the norm with any new motor vehicle policy, i had sent them e-mails asking for an explanation why they wanted a copy of my driving licence but they were very slow to respond, in fact one of my e-mails was still unanswered when i received the cancellation notice which arrived 5 days after my insurance had been cancelled thus allowing me to continue driving my car for 5 days without cover in my opinion this is totally despicable behaviour on their behalf.
I would recommend you trawl the various review sites to see just how many bad reviews this company has and all for the same reasons
I would also advise anybody to lodge a complaint through the Financial Ombudsman Service perhaps if there are enough complaints these rip off merchants can be closed down.
Anybody wishing to take these clowns to court or share information contact me ... techiedudeuk@gmail.com
I have now been presented with a grossly inflated cancellation fee which i intend to dispute to the very end, the fight goes on .........

01 May 2013

Reply from Autonet Insurance

Hi

I would like to offer you our sincere apologies and I hope I can resolve your complaint for you. In instances such as this,we work hard to try and put things right.

Please email your details in order to resolve your complaint to: review@autonetinsurance.co.uk or facebook@autonetinsurance.co.uk. Please include your preferred contact details and we will call you and try to resolve all of the issues you have highlighted.

Kind regards

Amanda Bainbridge & Autonet Insurance

Extremely Poor Customer Service. I feel mugged and ripped off

Customer service calls are all charged at premium rates and you are then left on hold.
My e mails were not answered until much later
£9 refund to cancel a policy with 8 months left to run.
Highest cancellation fees in the industry
You have to call a premium charge number to speak to anybody.
Not a long term business
I would not use again
Please check all other reviews around the internet.

Shambolic

29 April 2013

Reply from Autonet Insurance

Hi Jonathan

I would like to offer you our sincere apologies and I hope I can resolve your complaint for you. In instances such as this,we work hard to try and put things right.

Please email your details in order to resolve your complaint to: review@autonetinsurance.co.uk or facebook@autonetinsurance.co.uk. Please include your preferred contact details and we will call you and try to resolve all of the issues you have highlighted.

Kind regards

Amanda Bainbridge & Autonet Insurance

A FARCE AND POOR EXCUSE FOR CUSTOMER SRVICE - SAVE YOUR MONEY.

I'm quite an organised person so I took out a car insurance policy on 04/02/13 to commence with effect from 18/02/13 costing £298.42. In the 12 days before my policy started I had received on average 5 missed calls per day (with no messages so I had no idea what they wanted) and various emails threatening to cancel my policy. THIS WAS BEFORE IT EVEN STARTED!!! After managing to get in touch with Customer Services - ridiculous opening hours by the way, they told me they wanted copies of my ID etc - which I had sent both via email and recorded delivery to them a week earlier. They still wanted a copy of my licence but I had sent it to the DVLA to register my new name after getting married. I spoke to someone in customer services on 20.02.13 advising I was still waiting for my licence to be returned from the DVLA. He said it was OK and apologised for the previous letters and that I should ignore the TWO recorded delivery notices of cancellation I had received before my policy was even due to start. So my licence arrived back to me on the 22.02.13 (only 4 days into my new policy) I scanned, attached and sent these to Autonet on the address they had given me and also to the agent I spoke to two days earlier. I stated clearly on the bottom of this email that if they had any problems or queries to contact me and enclosed my contact details. I hear nothing. Assuming all was ok I go about driving my car. Then BAM!! On the Easter weekend I get a card through the letterbox when I get home from work. I have a letter to be collected but can't do it till the Post Office open after the bank holiday. I get it on Wednesday 03.04.13. ANOTHER recorded delivery advising within 7 days from the date of the letter (27.03.13) my policy would be cancelled due to non production of licence. The 3rd of April was my 7th day - the let me drive my car to and from work unknowingly without cover as they had cancelled my policy according to their letter. I was mortified!! I rang their cancellations dept and got them to check my history notes with the email I sent them on 22.02.13. The agent advised me that they had received it BUT COULDN'T OPEN A PDF. YES, AN INTERNET COMPANY WITH TECHNOLOGY COULD NOT OPEN A SIMPLE PDF!!!!!! I asked them why and they couldn't tell me. I have been stressed and penalised due to this company's inadequate ability to follow compliance and general insurance protocol. No warning letters chasing documents or even a courtesty phone call to chase. I asked them had I been driving without cover and they said "well, no." WHAT??!!! So to spare my own anxiety, stress and peace of mind I cancelled the policy myself. Much to my purses detriment. I was to receive pro rata £264.93 back from the insurance company but after Autonet took their £50 cancelllation fee, took back their £28.74 for loss of commission and £28.96 discount reversal I got back a paltry £157.23 for just over 6 weeks on cover. Some might say a small price to pay not to have this bunch of stooges take care of me (god forbid) in the event of a claim. I have been dealing with a complaints handler and they have returned the £50 cancellation fee but his email still insinuates that I had refused to furnish them with my Licence!!! I give up!! It's like banging your head on a brick wall with this company and now this complaint is more a matter of principle and to make sure that no other unwitting person gets stung by this company. Plus to call them it's 10p a minute. My phone bill this month is astronomical. !!!!!!BUYER BEWARE!!!!!! I work in a very busy Hair Salon and we LOVE to talk. So since 03.04.13 eveyone who has passed through the salon's door has been told not to use this company and they should also tell their friends and family to NEVER insure with these guys.

29 April 2013

Reply from Autonet Insurance

Hi Choi

I would like to offer you our sincere apologies and I hope I can resolve your complaint for you. In instances such as this,we work hard to try and put things right.

Please email your details in order to resolve your complaint to: review@autonetinsurance.co.uk or facebook@autonetinsurance.co.uk. Please include your preferred contact details and we will call you and try to resolve all of the issues you have highlighted.

Kind regards

Amanda Bainbridge & Autonet Insurance

If your after a bad service, bad customer services, bad ethics, and for a company to cancel your insurance withhout warning, you've found the best of the bunch!

Wow. unfortunately i coldnt select 0 stars, i was forced to put 1.... even though they dont deserve that. I really recommend everyone to try and find somewhere else for insurance... Avoid Autonet Insurance Group like the plague. Paid my deposit, then first months payment taken, then 3 days later (today) i get a letter saying my insurance has been cancelled from date on the letter... Which was 3 days ago... the same day you took a payment!! why not phone/email to inform people of such important changes? i recieved 3 calls from you after getting a quote trying to sell me a policy so it isnt like you dont have any phones! You won't discuss a refund until the 10th so this leaves me in a situation where I have paid about 3 months worth of insurance, got no insurance, and got no spare money to take out a new policy with somone else. You won't even provide insurance cover until the 10th to cover me until I get a refund... If I get a refund. I will also probally lose my job next week because i cant get there... travelling 20 miles in rural wales isn't easy.... I want a full refund of everything i paid so far seeing as none of this is my fault.. I spoke to an advisor the day I took out my policy and explained my situation. Then advisor on phone today was no help what so ever either. DON'T WASTE YOUR TIME/MONEY WITH THIS COMPANY... PAY A LITTLE EXTRA AND GET INSURED BY A PROPER INSURANCE COMPANY!!!!!!!!

Choi Voong and Vikki Whitelaw found this review useful

09 April 2013

Reply from Autonet Insurance

Hi Russell

I would like to offer you our sincere apologies and I hope I can resolve your complaint for you. In instances such as this,we work hard to try and put things right.

Please email your details in order to resolve your complaint to: review@autonetinsurance.co.uk or facebook@autonetinsurance.co.uk as you have left a review here also. Please include your preferred contact details and we will call you and try to resolve all of the issues you have highlighted.

Kind regards

Amanda Bainbridge & Autonet Insurance

ridiculous

On website I completed ALL information - proceded to pay - saw charge for "PA" - rang up t find out what PA was - rep on phone said we can complete on phone - so I said OK even though I had just completed ALL details on web - rep and I repeated ALL details and confirmed web information - I said OK we'll go ahead and take out the insurance - rep said I will pass you to our money people to pay the premium - I said OK - I am put through to the money people - who said I have to go through ALL of the policy with you on the telephone to check all is correct - I said I have just done all that twice and just want to pay the money - NO I'm told we HAVE to go through the FULL policy AGAIN before we can take the money - I said let me speak to your boss - boss on phone repeats ALL above - I HAVE to go through my policy for the THIRD time before they'll take the money !!! - I said no way !! and said goodbye I wll not take out policy like this !!! what a ridiculous mickey mouse outfit !!
I went back to the online quote from the SAME company - paid ONLINE and took out car insurance with the SAME company (cos they were giving a good price) in a couple of minutes !!! COME ON Autonet sort yourselves OUT !!!!

Choi Voong found this review useful

04 April 2013

Reply from Autonet Insurance

Chris, I would like to try and resolve your complaint and in the first instance I would like to offer you our sincere apologies.

We honestly do try and provide high standards of customer service and when, in instances such as this something has gone wrong we work hard to try and put things right.

With this in mind can i ask you to please email us at: theteam@autonetinsurance.co.uk. Please include your preferred contact details and we will call you and try to resolve all of the issues you have highlighted.

As I said above we are sorry that you are unhappy with our service and we will do our utmost to ensure that your complaints are dealt with quickly.

Kind regards and best wishes,

Amanda Bainbridge & Autonet Insurance

Time wasters

These people cannot apply common sense to the answers they get to their questions. EG Question - Do you do any voluntary work? Answer - I'm on the church coffee rota and I am a member of the PTA at my son's school, neither of which involve my vehicle. Response - We will have to check with the insurer's about this to see if it will affect the premium. Duh! Time to find another insurer.

Choi Voong found this review useful

02 April 2013

Reply from Autonet Insurance

John, I would like to try and resolve your complaint and in the first instance I would like to offer you our sincere apologies.

We honestly do try and provide high standards of customer service and when, in instances such as this something has gone wrong we work hard to try and put things right.

With this in mind can i ask you to please email us at: theteam@autonetinsurance.co.uk. Please include your preferred contact details and we will call you and try to resolve all of the issues you have highlighted.

As I said above we are sorry that you are unhappy with our service and we will do our utmost to ensure that your complaints are dealt with quickly.

Kind regards and best wishes,

Amanda Bainbridge & Autonet Insurance

Thanks for the offer to Renew but - No !

I had cause to claim on my policy in MAY 2012 having been hit from behind. AUTONET ULR refused to help me with ULR their Claims Department stating that despite my having photographic evidence, an independant witness, and a full police turn out at the scene, to view the rear damage to my vehicle; which had been hit in the tow bar by a V70 Volvo at approximately 30 miles an hour, that I should accept the accident as a fault claim, and take full responsibility for the accident!!! Stunned I complained, and was simply waved away - in the end I had to instruct my own solicitors who contacted the policy's insurer, Aviva, who were wonderful in repairing my car, and helping me move forward, Aviva have also refused to accept liability and have now also instructed my solicitors to also act for them too, which means paradoxically that while my online broker AUTONET ULR claims I am at fault for my claim on the policy they sold me last year, my actual insurer that they introduced me to believes that I am not at fault. I have decided to write this review because my renewal came through and AUTONET claimed to have searched the market and said Aviva were still the best company for my circumstances, at a cost of some £1300 approx, being the AUTONET quote - so I took their advice, rung Aviva direct, and Aviva have insured me direct for £990 some £310 cheaper than AUTO NET wished to renew me for. My complaint against Autonet ULR remains on-going and is now with the FSA Ombudsman, given that when I complained to them directly they were very unhelpful and actually offered me as a "goodwill gesture" , in writing of - 01p - yes ONE PENCE by way of compensation for my troubles! So as my title says above; Thanks, - but no, once was enough I have learned my lesson and will be going direct from hereon in.

Choi Voong found this review useful

02 April 2013

Reply from Autonet Insurance

Hello, I would like to try and resolve your complaint and in the first instance I would like to offer you our sincere apologies.

We honestly do try and provide high standards of customer service and when, in instances such as this something has gone wrong we work hard to try and put things right.

With this in mind can i ask you to please email us at: theteam@autonetinsurance.co.uk. Please include your preferred contact details and we will call you and try to resolve all of the issues you have highlighted.

As I said above we are sorry that you are unhappy with our service and we will do our utmost to ensure that your complaints are dealt with quickly.

Kind regards and best wishes,

Amanda Bainbridge & Autonet Insurance

Quick to get you a good price, but charge a lot to cancel.

Fairly good price for an old van, though still more than 15% of it's value. Sold the van after 9 months, emailed and rang to inform and then claim a refund on the remainder, to be told I owe them to cancel! Be warned, as always, read the small print if you can find it.

Choi Voong found this review useful

great advice

Good firm
I’m a Unite Union member and found their website from that. They offered £20 cash back for all members and it was by far the cheapest quote I got anyway.
I wasn’t sure on the firm because I hadn’t heard of them so I did a quote from them then I looked around on go compare and confused but they were still the cheapest by going direct. Even cheaper than on the comparison I don’t know why.
My advice is go direct.

Good

Just bought my car insurance through these. Although I did save a bit of brass I was on the phone for a while. It was my day off so can’t grumble too much. Would use again.

Good efficient service

Quoted through Go Compare, didn’t actually come top but the additional extras they offered meant it actually seemed more appealing. Happy with the online buying process and received my documents in the post without too much delay.

Can see there’s a few issues with the call centre by the look of it on here but can’t say I’ve had the pleasure of dealing with them. All done and bought online.

Brilliant service and cheap!

Home insurance Covered my home and contents for the cheapest price I found.

Quick and Cheap

Found their construction insurance when I did a search on google. It came near the top so thought it would be worth a try. Asked for a call back and did a quote as well just to make sure. Got a call back in an hr or so and they had the quote for me asfter a few short questions.
No complaints

Lenient on my points

Having built up points on my license I was lucky to get insured for much less than a couple of grand. Luckily there were a few companies that would offer me a realistic price. Autonet was the one I went with, cant say Id heard of them before but theyre a good little firm. Want till after I was told they were quite local to the area I used to live so love to support the local business. Good on them - I’d give more than 5 if I could!!

Frankie Bell found this review useful

Great service and aftercare

The best value for your money, I've compared a lot of options and no one has been as affordable as Autonet while covering all that I was looking for.
The staff has also been very kind and quick in responding to all my doubts and they even went the extra mile to meet my needs.

A great service!

I've recently paid a lot on my insurance in past years so thought id take more time to find a better deal. Autonet insurance gave me exactly that quickly and easily! A great find and will definitely be using them again!

Nathan Woods found this review useful

Quick, easy and personal - Highly recommend

Autonet lived up to all of its promises on its website with a fantastic quote for my van and in quick time. I felt valued and even after completing I wasnt rushed off the phone, while we discussed my quote the member of staff listened to all of my needs and dealt with them accordingly. A very pleasant insurance shopping experience was had.

Great commercial team

Just purchased a 7th van for my business and was fed up of having to insure them all on separate policies. Decided to do some research into a commercial fleet policy and had heard some good things about Autonet. The process did take a while (about 4 days) but at the end of it id saved myself just over £1500. I gave a few others the opportunity as well but Autonet were by far the best and saved me the most money. Would highly recommend for those seeking commercial insurance.

Perfect

I was having problems insuring my works truck as it’s heavier than your usual tranny van. A mate gave me a number for Autonet and my insurance was sorted in no time. Just goes to show there are people out there that no what they’re doing! Cheers guys.

They know what they’re on about!

Spoke to one firm a few days ago and I swear he’d walked into the wrong office that day! CLUELESS!! I ended up putting the phone down. Spoke to Autonet and it was a breath of fresh air. The bloke took my details down and after a couple of minutes on hold I had a price and we were good to go. If only I had rung them first!!

Company was good- previous insurer caused the probs!

Taking out the policy was fine, few issues with the Docs.

The quote was fine, the call was fine, the deal was fine. After though there were a few issues with proving my NCB, granted it wasn’t just their fault and my previous insurer really didn’t seem keen on letting me go and took a long time to send out my documentation. As I said, it took quite a while and a few letters and calls before getting my policy completed properly. I can see a mix bunch of reviews on here but I must say as long as you persist and don’t be afraid to ask or question big firms then all will be resolved. Don’t lose your rag on the phone as you’re asking to be treated poorly. Some people just don’t deal with discussion very well, companies and customers included!

As i said though, the company and the process itself was fine just the errors with my previous insurers and the length of time it took to receive the docs meant i couldn't give the 5 stars i think the company came very close to achieving.

Shame I can only give 4 stars, maybe next year I’ll review it having dealt with them for a longer period.

Claire Basiuk found this review useful

Cheapest on the comparison

Don’t really know how else to rate the company except for the price. They were the cheapest therefor the best in my eyes. Don’t see why people are too concerned about customer service when you barely ever have to speak to them. Did what it had to.

An excellent service - Will use again!

Easy, easy, easy.
Always been a pain in the bum buying insurance. These guys were straight to the point, and were able to offer a policy for my needs. Since I'm new to the industry I was a bit stuck where to start, but these guys get it.

Thanks again!

Matthew Lomax found this review useful

Brilliant service!

Just taken out a motor trade policy with Autonet. I’ve never worked in the industry before so it was all a little new to me. Spoke to a few other companies who were very pushy and I felt they didn’t care what I wanted and just wanted to take my money. The advisor I spoke to at Autonet was very helpful and explained in detail all the aspects of the policy and what I was covered for. Every question I asked regarding working in the motor trade she knew the answer to and told me how the policy would benefit me. She searched the market and gave me a couple of prices with a few insurers. Not once during the call did I feel I was being pressured into taking out the policy like I did with the other companies. Great customer service. Polite and friendly. Pleasure to do business with.

Dave Ball and Alex Dathan found this review useful

Great service, would reccomend!

Been with Autonet now for just over 3 years. Recently renewed my commercial van policy and once again they found me a great price. Friendly staff who always go that extra mile, makes a big difference, cheers!

Dave Ball found this review useful

Great Product

Just bought a tools policy with Autonet insurance when purchasing my van insurance. I never knew they offered this type of policy and was happy to take it out as well. The salesman explained exactly what cover I would get and I realised this would be a great benefit for my carpentry business. Thanks.

Claire Basiuk found this review useful

Very pleased

Recently started up a new business and needed to get fleet insurance. The staff were extremely helpful and got me a cracking deal. Did take a little longer than expected but I would rather wait and get the insurance I needed than get a policy that’s incorrect. Would definitely use again!

Frustrating, annoying and expensive to call customer services. Request copies of renewal letter despite supplying it twice then copies of driving licences. Bizarre!

I’m feeling frustrated and annoyed at having to contact autonet’s customers service at an exorbitant cost of 10 pence a minute - plus my network connection charge - to sort out their own incompetence and apparent system failures!
Today I received a letter by recorded delivery stating that my car’s policy would be cancelled in 7 days as I’ve failed to provide proof of my no claims bonus. This is despite twice emailing my previous insurer’s renewal notice!
The first occasion was in response to a text a week after the insurance started. I went into the library scanned the letter and emailed it to bonus@autonetinsurance.co.uk.
I never received an acknowledgement and five days later received a letter requesting a copy of my renewal letter. I again emailed the requested letter. In almost 40 years of driving I’ve never had to produce evidence of my no claims as I understood insurance companies exchange this information between themselves.
And today when I eventually got through to customers service – I was hold for 10 minutes, so they got another quid out of me - she confirmed that they had details of my renewal letter on file and the letter requesting “Proof of No Claims Bonus” was a ‘standard letter’ and what they wanted was a copy of my driving licence!
I pointed out that there was no mention of a driving licence in the letter. She then stated that they also wanted a copy of my 75 year old mother’s driving licence as she is a named driver. She said they wanted copies of both sides of the licences.
There are no personal details on the paper counterpart I again phoned as I wished to clarify and complain about the hassles and what I felt was an erroneous request for mine and my named drivers’ licences. I was on hold for 11 minutes (£1.10) and then 8 minutes (80pence) being told that there was a problem with the ‘standard letters’ that was being resolved and that they did indeed want copies of the counterpart (paper) driving licences and the plastic ones! Seemingly this is now required by the underwriters from many policy holders.
I’m feeling that I’ve not been told the truth and I have no confidence in a company that requests a copy of my renewals letter but states that what they wanted was copies of mine and my named drivers driving licences. If there is a problem with the letter’s template change it or score out the “Proof of No Claims Bonus” and insert driving licence!
My concern is that if I hadn’t phoned customer service – at a cost to myself of £4 – and simply responded to the letter and emailed my renewal letter (for the 3rd time) they would have cancelled my insurance and then I would have had problems when it came to obtaining future insurance because of the declaration ‘have you ever had insurance cancelled, declined or refused’!
I hoped to contact customer services by email but I’ve been unable to log on despite using the correct password. I’ve requested another password but nothing appears to happen and on repeatedly checking my email there’s no new link to reset the password. This is disconcerting as no documents were posted to me. They’re all stored online. And I’m unable to access them!
I suppose I’m expected to pay another £1 to ‘sit in a queue’ then another £1 talking to customer service.
And I’m not confident that if I email autonet with the copies of the driving licences that I won’t receive more erroneous requests or be informed that my policy’s been cancelled.
I feel I’m being conned and messed about.
I’d feel happier if emails were acknowledged. That the information received was properly recorded – thus preventing repeated requests – and if the 10 pence a minute customer service phone lines were scrapped.

Choi Voong found this review useful

22 June 2012

Reply from Autonet Insurance

Stephen, I would like to try and resolve your complaint and in the first instance I would like to offer you our sincere apologies.

We honestly do try and provide high standards of customer service and when, in instances such as this something has gone wrong we work hard to try and put things right.

With this in mind can i ask you to please email us at: theteam@autonetinsurance.co.uk. Please include your preferred contact details and we will call you and try to resolve all of the issues you have highlighted.

As I said above we are sorry that you are unhappy with our service and we will do our utmost to ensure that your complaints are dealt with quickly.

Kind regards and best wishes,

Thomas Davies & Autonet Insurance

easy to talk to, that makes a change!

I always find that talking to a member of customer service staff can be bloody hard work. Autonet put a load of work into sorting out my query (not complaint) but query efficiently and effectively. A chap called James was uber efficient and got everything done in speedy fashion. My customer service views have begun to change.

MINT

Got to be honest i hate doing my insurance and this year was more of the same. I got to autonet via compare the market and only when i got to autonet did i feel happy. Sound price and a quality adviser. My fella has done his van with them too. Proper good job!!!

Very Refershing

Happy to say that for once i found a service worth shouting about. Ignore the reviews below, ive been with these for 4 years now and have found them fantastic. An insurance company usually only shows its true value when you claim, yet whilst ive never used them for that their renewals team, online services and customer care is second to none.

Makes something as dull as paying for insurance a real pleasurable experience - dont be in doubt if you are thinking of using them - go for it!

Brilliant customer service team

I’ve not long had my policy with Autonet Insurance. Unfortunately one of my employees could no longer work for me so I needed to take him off my van insurance. After a short wait I was transferred through to a very friendly young lady who amended my policy and said I would get my new documentation in the post. This arrived promptly with all the correct amendments made. I’ve heard horror stories from friends that these sorts of changes can take an age! Thankfully this was not the case.

Matthew Lomax found this review useful

Helpful and cheap

Always dread renewing my insurance. My sister uses Autonet and told me to give them a go. Couldn’t of asked for a friendlier saleslady. She ran through my details and gave me a few options to pick from. Experienced, friendly and most importantly saved me some money. Thank you Autonet.

Great Bike Insurance....from a Van Insurer!

Needed some insurance for me bike now that the season is here. One of me mates said he was insured with autonet so i had a quote on their website. Price was good and i could get cover for my helmet and leathers too which was a hige boost.

Had a quick look on here as me missus said to see how good they were and all i saw was people talking about vans. But ive gone with them cause of what me mate said.

Day later all my documents had come, cover was exactly what i needed and i coudl get out on me bike. Price, speed and efficient thats all i wanted and thank god theyre a van company, i can use them in the winter for that.

Claire Basiuk found this review useful

Good business team

We needed public liability and other business insurance. We thought the service and prIces that we were given were good value and chose to go ahead with Autonet. we are happy.. thanks