DO NOT TOUCH THIS COMPANY UNDER ANY CIRCUMSTANCES!!! DO NOT MAKE THE MISTAKE I AND OTHERS LIKE ME MADE (unless you have money to burn). Ordered a dishwasher from them in early July. Eventually I e-mailed 6 times and eventually cancelled the order. I must have made over 20 phone calls during July - no response to anything. Registered letters were returned by the Post Office. I threatened legal action - still nothing. No dishwasher. no refund. no response whatsoever!!! Whilst their website was good and ease of giving them money (sorry. buying from them) was easy - that's where it stops. If I could give a negative star rating I would!! Reported to Trading Standards. Watchdog etc DO NOT GIVE THIS COMPANY MORE MONEY!!! If you see any positive responses. question if its the company writing them before you believe them!!!
They take your money and do not fulfill your order They consistently ignore email and do not answer their phone They do not process refunds even after you manage to get hold of them and they agree to a refund
At first I found them really helpfull, untill i tryed to contact them in regards to the item I'd ordered never turning up when they said. After endless times of trying to get in touch with them to no avail, I got in touch with my credit card company who then dealt with the issue and I've now got my money back. I made the mistake of not checking the company out before I purchased something that won't happen again in future.
Beware - the website says everything is in stock - it isn't. It has said this the whole month I have been waiting for my plasma. They don't answer emails and rarely answer the phone - when they do it's promises but no action. I've had to get credit card company to suspend the transaction. Worst online outfit I have ever encountered.
Do not use this company. They will take your money and will not supply the goods you ordered. Many excuses the one I experienced was the item you ordered is not in stock, however they will still take your money and if you manage to get to speak to them, they will offer you a full refund, but you will NOT get your money back. I contacted my bank and told them my situation - I paid by a debit card, £129.00 and my bank (fraud department) luckily refunded me the money and took the dispute up with AV Addicts.
Ordered a dishwasher on 20th July and cancelled on the 30th by e-mail when no product forthcoming and no-one answered the phone after several days of trying. Have repeatedly asked for a refund but no answer to my many e-mails and still no-one answers the phone. It is now 9th of september! I want my £439 back - It's mine!! So many people have had the same experience. should all get together and get this company shut down. perhaps watchdog may take an interest?
I wish I had seen these reviews before placing an order with these crooks. Money taken from my account the next working day but since then no contact whatsoever. Phone calls and emails ignored - I am now pursuing a refund with my bank through the Visa charge-back system.
Like alot of people i wish i had found this site first, but to late, took money and nothing ever turned nor did they bother to contact me in anyway, never answer the phone and now in the hands of the credit card company, why are these people still allowed to trade
I think its fair to say these people are just scum. I ordered a dishwasher and got nothing. I have been lucky and got my money back through my credit card company. What i would urge everybody to contact trading standards and get these scum shut down. I have spoken to trading standards and its fair to say unless lots of people report this company there not going to react with any great haste.
Come on everyone spend 5 min contact trading standards and shut this company down before they rip of someone else
No goods, no response to emails or phone calls. Given their history it's hard to know why this company is still trading and taking people's money. I will pursue repayment but not holding my breath. Others with the same experience please contact SagePay, as using this third party payment processor currently gives av-addicts a cover of reliability. email: email@example.com with relevant details.
I have just read the reviews on this company and the same as many other people I read them too late! I have had the same experience I ordered a tumble drier and they took the money the same day and have since not recieved any goods and they have not replied to any emails and I've telephoned countless times and they never answer the phone or it comes up as line busy when I just spent 10 minutes trying to get through!
I have reported them to Trading standards for what good it will do and am just hoping that my bank can claim the money back for me! Very much hope that this company is stopped from trading soon before many others fall foul of them as they are just a bunch of low lifes!
Ordered and new TV £749. Got confirmation from Sage Pay that the money transaction went through but received nothing from AV Addicts themselves. I waited the 5 days (delivery in 1 to 5 days) and tried to contact them. The phone just rings out and if you wait long enough they pick up and hang up. Can't contact them by phone, email or any other means. I've never experienced anything like this before so I've left it in the hands of my Credit Card company to get the money back. They are Frauds, should be put away and the key lost. AVOID!!!!!