The delivery was first class, however, the product itself (a motorised bracket) was not powerful enough for my 50 inch TV, and this was despite my contacting the company by phone to check before I ordered it. They don’t sell a more powerful unit and I would have had to pay postage to send it back which I thought was disgusting as it was there mistake in the first place. The bracket just about works but is sluggish and disappointing; I would not recommend a motorised bracket to anyone.
I was looking for a Peerless Stabilis TV Bracket & up popped AV4home. They were the cheapest & free p/p. So took a gamble and ordered item. That was on a Thursday morning. Recieved email Thursday afternoon saying item had been dispatched & arrived following morning.
After moving into a new house without any furniture I needed everything for my AV setup. I ordered a TV cabinet and cables after speaking to the most helpful of sales advisors in the afternoon with the guarantee that I would receive the whole order the following day.
Considering the time I was not actually expecting them for a couple of days, something I was happy with, but lo and behold they actually turned up just when expected!
Not only did they offer me fantastic prices, they advised me on exactly what I needed without being pushy toward more expensive products and I am extremely pleased with the results.
Excellent work AV4Home. Highly recommended!
Product arrived promptly. Quality item however did have a faulty piece which the manufacturer replaced without question. AV4Home handled everything which shows they have good support from their Suppliers and they are a first class distributor. Highly recommend.
I found the company by researching via Google. When I spoke to a member of staff he mentioned their showroom was within 1.5 hrs driving distance from my home. We decided to go and view the item before purchasing, and were very impressed with the staff. I placed my order and the item came much sooner than expected. Whilst the cabinet was being assembled we realised that one of the small component parts of the door mechanism wasn't working correctly. I rang the wholesaler/stockist and they too were exceptionally helpful and sent me the spare part within 2 days. Would deal with Av4home again.
I stumbled upon AV4Home initially via a Google search - what a great find! Customer service was top notch. I ordered a TV cabinet and they kept me up to date with delivery progress and made sure I knew everything I needed to. When an accessory delivered from a supplier didn't work properly, they made sure everything was resolved ASAP with no hassles whatsoever.
As an American, I generally find the quality of customer service in the UK pretty lacking however AV4Home gave me a reminder of the level of service I'm missing back home. I wouldn't hesitate ordering again or recommending to anyone I know!
would not have any hesitations in recommending AV4home! I ordered my desk online and it was all dealt with professionally and arrived earlier than expected. i did need to contact them with a small query and this was sorted in an extremely friendly manner. Thank you !!
The web site is easily navigated, the product range is plentiful,and the staff are exceptional. A personal service offering helpful advice with ongoing communication including text updates regarding the delivery. av4home.co.uk is a refreshingly efficient company to deal with and I wouldn't hesitate to recommend them.
The AV4Home website is easy to use, it had a good range of products and exactly the product I wanted at a price that was better than anywhere else I could find.
I ordered it and it arrived the next day.
What's not to like?! I have some further things I need and shall certainly be buying from AV4Home again.
AV4Home's website is good in itself, but visiting their showroom is a revelation. If there's one thing I can't stand, it's pressurised sales from staff who don't know what they're talking about. What you get when you visit AV4 is exactly the reverse - freedom to browse their enormous, very well displayed selection and accurate information if you need it. It's been a while since I bought any new kit, and the first time I've gone for a higher quality racking system and all I can say is that, if it's at all possible, see their range in the flesh. The photos don't do most of the items justice. Case in point - I went expecting to buy a Gecko unit and came out with an Audinni - having completely discounted it from the photos on the web. I bought an ex-display rack (at an excellent price) and within minutes it had been dismantled, carefully packaged and carried over to the car. I can't praise them enough - and, having installed it, the unit looks superb. Enough said!
Fantastic communication, super fast delivery and some good sound advice written inside one of their descriptions. "don't bi-wire just buy a better quality speaker cable" Bought QED revelation on this advice and was stunned by the difference over the 25 year old Naim cable i was using! Would shop here again as price was competitive too!
The TV stand arrived as and when it should and well packaged. However, my husband found the assembly instructions hard to follow, (he is usually very good at this kind of thing). He damaged a very, very noticeable part and I called AV4Home to order a replacement part, knowing thiswould cost us. However I really could not believe it when they said they would send it asap and that there would be no cost. In this day and age this service is almost unheard of ! ! Thank you.
I have already recommended AV4Home to friends.
I would give 5 stars as the customer support and information given was excellent including after sale support and advice.
The bracket was extremely well made, easy to fit ( need to read instruction carefully before attempting to install)
Service was satisfactory though that should be demanded at the current asking price. The speaker wall mounts are great however they was not as "easy" to install as advertised I feel as If I've overpaid due to non combined postage plus v.a.t charged on the whole product plus service cost.
I would probably not shop here again but thanks.
Telephoned prior to placing the order online and the member of staff I spoke to was well informed and gave me accurate information. The bracket and stand I ordered arrived promptly and were very well packaged. Will undoubtedly use them in the future if I have a requirement for any similar products. Excellent Service and very pleased with my purchase.
I had a simple enquiry about some cables, the quality and the specs - just wanted to make sure a few things I'd read were true. Called up, spoke to what must be the most polite gentleman ever who actually listened to me, double checked things on his end and confirmed all the things I wanted to know. If you think this alone isn't so great then you should try doing this with many other companies and see how far you get and heaven forbid you try the usual high-street shops! I let him know I'll be placing my order asap, he asked my name and said he will keep an eye out for it so it gets processed quickly - end result my order placed after the cutoff was delivered next day. This place is wonderful, I hope more people shop here to keep them going, I will be sure to shop here for any AV item I ever need,
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