No problem at all with the service from av bristol. prompt replies to telephone and email queries.
Parcelforce took four days for a 24 hour delivery service
Wasted two days waiting in for a delivery that didn't happen.
Ordered on Sundaz arrived on Wednesday (in Germany!) great fast service.
Products as expected - one had only UK power cable, when I asked for a replacement with European this was handled again very fast and easy.
After stumbling across an item that was selling for £10 less on AV Bristol, I managed to get another £40 off from a coupon code, bringing my total costs to below £100 that of the RRP with included delivery. The only problems that I did have were with the delivery, as their chosen Courier (Parcel Force) decided to not leave a calling card when I missed the delivery in the morning. I ended up having to call BristolAV about it. I was pleased to notice that it wasn't an expensive 0845 number, and one of their staff gave me the location of the parcel, the tracking ID and the phone number of the warehouse the package was located in, which was very helpful indeed. After calling Parcel Force and pestering them I found out that my parcel had been dropped off at my "local" post office, so I had the pleasure of lugging a 15kg subwoofer through the centre of town the next day. If they had perhaps used a courier such as DPD I doubt the same problems would have occurred, but hey, it's a free delivery and probably an isolated incident.
I order my Subwoofer late on the Thursday. They very soon called to advise that the black one wasn't available and had to be ordered in so my order would be one day delayed.
I scheduled for it to be delivered before 12pm and on the Tuesday following the Thursday, it arrived as promised.
Very happy with the service. I also called them to ask about the connection to my stereo system and they advised me which was very useful
I purchased a CD player on the Internet from AV Bristol. It went very smoothly and within 24 hours I had my item. Do you to My lack of knowledge of incompatibility of my speakers I had to change a CD player to another one. I received a tremendous amount of help from Lee who kindly Managed my questions And placed another order for me. Later, Phil help ed me very kindly and patiently to choose proper Connections and cables for my speakers. Very helpful and I am tremendously grateful and I shall never ever go anywhere else for my audio needs
I have just bought a conventional record player from AV Bristol - good product and great to get the vinyl in circulation again .
Purchased an Acoustic Energy 301 and 307, along with a Wharfedale Powercube SPC-10 woofer.
Jake and Nik were were so wonderful in their communication and follow up, giving the technical advice that I much needed, and providing me a package for my cables.
I received my speakers much faster than expected! The 3 huge carton boxes were dispatched as soon as I gave confirmation on the lengths of cables to be cut.
I was so relieved to find "fragile/breakable items" labels pasted conspicuously on all the cartons, especially knowing that they're coming to Singapore all the way from across the globe.
Purchasing equipment online can sometimes feel a little scary, but with the excellent level of service at AV Bristol, I felt much more at ease and comfortable!
I bought a Fatman amp from Jim and the boys my fourth purchase from AV Bristol in the last year.
Always my first port of call when I want audio gear amp was delivered to Australia in a week.
Retail service at wholesale prices,good range and no rubbish.
AV Bristol's site is clear, easy to navigate and informative. The subwoofer I bought arrived right on time, thanks to Parcel Force. Very happy with my purchase, and I'll be back next time I need any hifi gear.
Would strongly recommend this company...
I loved the fact you can return the item if you're not happy.
The only small reservation is the fact the email communication is somewhat slow. Maybe they are too busy but it's difficult to have a quick reply.
Otherwise, it's a good company where I would be happy to order again.
You couldn't wish for anything more – great prices backed up with great service. Would certainly recommend them to anybody wanting to buy from Australia. The price of what I bought was 60% less than the best price is Australia even with DHL shipping, which took 4 days. All in all – fantastic!
Purchase of a Fatman Carbon Trinity, an inexpensive ipod tube amplifier and after reviewing this model on the net decided to purchase one.
I chose AV Bristol basically on the competitive price they quoted for this unit on ebay and secondly the better price listed on their web-site if I collected it from their showroom.
Well, I parked in the High Street and was pleasantly surprised by the shop front and more so Nick who greeted me in timely fashion without that desperate to sell look you encounter on many sales staffs faces. I enquired about the Fatman Trinity and was guided to where the unit was sitting on the display, and confirmation as to its performance was given. I also enquired about alternatives and was shown other makes and models on display and felt very comfortable about making my own decision on my possible purchase which was great.
I made my purchase and two/three days later I am in a word "delighted" with the whole experience. I would like to thank AV Bristol for being part of this, as it should be a pleasure to recommend a product as well as the service you receive from an outlet supplying it.
As for the Fatman Carbon Trinity what a little box of audio greatness this is, I hooked up my ipod 5th generation to it through one of those Chinese "Lightning audio supported connects" and whilst the remote is very limited as to its functionality this is down to the hookup method and not due to the Fatman the sound reproduction though not blisteringly loud was good/loud enough, My Sony CD player linked directly into the RCA ports to RCA ports is an absolute sound revelation as is my turntable which is hooked up through my existing Yamaha integrated phono amp via the tape out with a RCA to a 3.5mm jack conversion cable, all sorted and all superb.
Many thanks Shaun
Bargain prices for quality products. Fantastic service. Rapid delivery and absolutely delighted with AV Bristol. I've already bought 2 pairs of Wharfedale speakers from them and will be using them again. BTW I live in Germany and the delivery costs were very reasonable and highly efficient.
See details above.
I bought a Project Début record player which turned out to be faulty. They managed the process very quickly and efficiently, refunded money and postage, excellent and would use again
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