Avenue 32 reviews

Avenue 32 reviews

Excellent
9.2
from 0 - 10
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254 Trustpilot review(s)
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About

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Review by confirmed purchaser

Good

The problem with your service is lack of clarity. When picking a shipping option I chose 1-2 days thinking that that was from day of order and that time had no significance. My package was therefore not delivered when I really needed it. If it had been made clearer I would've selected another shipping option.
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Review by confirmed purchaser

Simply the best, for so many reasons

Great experience all around, from the unique and sophisticated selection to the shopping experience from first click to delivery, already recommended and looking forward to the next box in black and white!
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Review by confirmed purchaser

A more than perfect shopping experience ... impeccable!

My item arrived beautifully wrapped, faster than I anticipated, and over $AUD100 cheaper than I could find it, here, in Australia! The customer service is extremely friendly and helpful. Finally, I've found my perfect place to shop!
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Review by confirmed purchaser

Prompt, individualized service!

I just learned about Avenues 32 from the web. I contacted them by email about a specific item I wanted and recieved a prompt reply with the information I needed. The service went beyond what is usual for a web based site. It is a bit daughting to do business in middle American with an English business, but so far I could not tell of any difference between something located more nearby.

Also the quality of the items I ordered was excellent and unusual. thanks
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Review by confirmed purchaser

Great customer service, fast delivery

Stumbled upon this website on Polyvore. Never heard of it before on the internet or word of mouth. After reading their positive reviews, I decided to give it a try. My enquiry was answered promptly and I could track my item all the way to my doorstep. Delivery time is as stated and item came in a beautiful gift box tied with a bow. Bag is in perfect condition. Love everything about this website :) Only downside is the shipping cost :(
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Review by confirmed purchaser

SIMPLY PERFECT!!!!

SIMPLY PERFECT!!!!
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Review by confirmed purchaser

Excellent service !

I definitely recommend this website .. The selection of clothing is amazing and the service is great !
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Review by confirmed purchaser

Great service, parcel arrived in two days

Really great site, excellent value, found a pair of Jeans I wanted £100 less than advertised on other sites. They arrived within two days, beautifully packaged and excellent service
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Review by confirmed purchaser

Bang on

A very smooth shopping experience
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Review by confirmed purchaser

great item, great customer service.

I love the backpack i purchased and the customer service people couldn't be more helpful.
avenue32.com

Reply from avenue32.com

Dear Alicia,

We're so pleased to hear that you love your beautiful new Meli Melo backpack! Thank you so much for your kind review, it really means a lot to us to hear from our customers.

Kind Regards,
Lucy and The Avenue32 Team
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Review by confirmed purchaser

I love my sandals, perfect

When I first saw them on I was ecstatic, when I wirw them out people were gaukin, I do have good taste in shoes, I must say!
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Review by confirmed purchaser

The best shopping experience ever!

Amazing service, even got a personal phone call to confirm my billing info. Prices include everything so no extra charge at delivery!!! Once I received the item it was in perfect packaging with all legal documents to authenticate item. Will definitely buy from here again!
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Review by confirmed purchaser

Great selection of designers, beautiful collection, quick delivery, and lovely packaging.

It's my first time ordering from Avenue 32 so didn't know what to expect. The package was delivered within two days, quicker than expected delivery time which is amazing. Love the simple and elegant packaging of the white box with the black ribbon. Will definitely be shopping at Avenue 32 again.
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Review by confirmed purchaser

Absolutely Fabulous

Excellent service and beautiful packaging
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Review by confirmed purchaser

Incredible service.

Stunning product for a fair price and impeccable delivery flexibility with a text service I only wish they all had! Will find any excuse to shop here again!
avenue32.com

Reply from avenue32.com

Dear Callum,

It's so great to hear that you enjoyed our delivery service. We love being able to offer our customers the choice to deliver to a neighbour, or reschedule the delivery for the next day.

We look forward to seeing you back on The Avenue soon!

Kind Regards,
Lucy and The Avenue32 Team
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Review by confirmed purchaser

Returns are a NIGHTMARE

This was my first time using Avenue 32, and the shoes I used were too small. There were no smaller sizes available, so I had to return my shoes. After getting my return number, there was some complicated thing about getting my return label. I am going on a trip, and have my fingers crossed that I will get the label before I go out of town, and of course there is a time limit to return the shoes.

TOO COMPLICATED!!!!
avenue32.com

Reply from avenue32.com

Dear Veronica,

We are really sorry to hear that as a first-time shopper on Avenue 32 your experience has not been a positive one.

Unfortunately the Mother-of-Pearl shoes you purchased were Sale items dating back from A/W13 and your size 38 was the last size available so a size swap wasn't possible.

We accept returns every day from the USA with our facilitated UPS service and our team 'walk' the return all the way from your doorstep back to our warehouse in the UK to ensure you are refunded as quickly as possible.

I think you may have misunderstood our Returns policy which simply asks that you request a return within 10 days and makes no mention of the time it takes to receive your item back in the UK. You return is not at any risk and should you need to go on your vacation before receiving your returns documentation, you can simply return it when you get back.

I hope that helps and apologies from all of us here at Avenue 32 that the returns process has caused you any inconvenience.

Kind Regards,
The Avenue32 Team
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Review by confirmed purchaser

Superb efficient service!

I had been searching for a while for these boots.The order was delivered within the hour stated by the text sent to me text and the packaging was very stylish too. I would recommend this site to my friends
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Review by confirmed purchaser

I received my sweatshirt on tie and it was exactly what I expected!

Everything was done right and I felt that I received what I asked for.
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Ultra personal, ultra friendly, ultra chic

I found some really lovely designers on Avenue 32 with some items I hadn't seen elsewhere, and at excellent prices. They were delivered quickly, wrapped nicely, and Avenue's customer service team were really efficient when I had to return something. I'm really glad I found this site.
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Review by confirmed purchaser

excellent

Very good communication and service

avenue32.com Details

About this company

Visit Avenue 32

Contact information

We live here: 290-294 Latimer Road
W10 6QW London
United Kingdom

Category

Avenue 32 is ranked 42 out of 90 in the category Fashion Accessories

Avenue 32 is ranked 214 out of 741 in the category

Avenue 32 is ranked 38 out of 89 in the category Jewellery

Avenue 32 is ranked 27 out of 94 in the category Ladies wear

Avenue 32 is ranked 28 out of 108 in the category Shoes

Avenue 32 is ranked 16 out of 24 in the category Sunglasses

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