If you believe you are insured with Aviva then think again. They used every excuse not to replace my mobile iphone 4. They tried to insinuate that the IMEl number was incorrect despite me verifying my lost iphone IMEI number with the phone operator. Despite my previously damaged phone being replaced by them originally.... !!!! They try to suggest that you are a liar. Happy to take your money! Unhappy to payout. AVOID AT ALL COSTS. I made a formal complaint to them. Im even tempted to upload my imei proof from my mobile phone provider... Aviva response... and also proof that the insurance company replaced thus said mentkoned phone to expose them further. I will update you guys.
We had a large fire April 2013 and lost most of our company. Aviva are using reasons and "had we known" comments that do not relate to the fire on date in any way to get out of it. Basically they will delay you and delay you through the legal system until you go bankrupt. Broadoak Timber has had to cease trading and as a result put 8 people out of full time employment, 6 of which are the main providers for their young families.
Full story with all letter to and from Aviva here- http://www.aviva-avoidance.com/
Judge for yourself if you really are thinking of insuring with them
I bought a car way before my driving test because as most other teens I was an over excited 18 year old girl who worked every hour possible to afford driving lessons and a car. I knew the insurance would be steep, but most quotes I got were around £3,000 a year, FAR TOO MUCH as my car (an 02 fiat punto) only cost me £800.
I rang up Aviva's side insurance company MYPOLICY.com which is a company that fits a box to reduce the cost. They originally quoted me £3,500 but after hours on the phone crying and complaining I got the insurance down to £2,300. Again very expensive but the lowest I could get. so I bought it.
One month later I decide to move from Manchester to Scotland, they told me I couldn't take my car because of the box that has been fitted. I wasn't willing to pay £2,300 a year for my car to be sat in Manchester collecting dust.
I asked my mum to sort out cancelling it for me because they just walked over me and were rude. I had only had the car a month and when we cancelled it they charged us £100 to remove the box, £100 cancelation fee and only gave us back £1,300 of our money. I had only had the insurance for a month and it cost me £1,000!!!! outrageous! I'm also still waiting for them to come and remove the box out my car which I paid £100 for them to do!!
This has been an expensive experience for me! luckily I found a better policy in Scotland that costs half of what these were charging and WITHOUT a box! Boxes are not worth getting!
On a more positive note they did only have one good thing I can say about them, I was driving once and accidentally drove at the wrong speed which gave me a warning with the box. The man who rang me up to tell me this was very polite and rather funny too! he talked me through what I had done wrong and how I can improve for the future.
Again I recommend not getting a box with MYpolicy.com
after someone damaged the back of my car i called aviva who booked the car in and delivered a courtesy straight away from their own repair company who kept me informed every step of the the way. repair was 100% and they even did a professional valet on the car. well done
as always with insurance, you only find out how bad they are when you need to make a claim. Ive been round the houses for the last 4 months and now just feel helpless, they are not int he least bit helpful. Wouldnt use again.
The company wrongly removed my no claims discount and after I re-proved it they reinstated it. This took weeks to sort out and I was assured that everything was fine. TODAY I received a letter from them saying that my car insurance ran out a month ago. Basically they had cancelled my car insurance and I have been driving around totally uninsured for the last 6 weeks. They didn't seem to get why I was upset by this and said that they had 'tried to telephone me twice'. The fact that I could have been prosecuted, or be £40,000 out of pocket for an uninsured Range Rover did not register at all. My advice would be stay well clear. They are in absolute chaos and are appalling to deal with. Shame I had to give one star.
I was trying to pay my premium online but not succeed. I have already tried these two options:
1. https://intranetapplications.avivaindia.com/eservicing/PaymentDirect_new.aspx 2. Logged in to my Account: Go to Pay premium online in right hand side and complete the process. But each time i got failure to pay my premium due to your website load time issue. It is not compatible with any browsers (Internet Explorer, Mozilla, Chrome etc..)
Every month when i pay Aviva premiums got many problems like browser compatibility problems, Links not working, page not open, session expire, website download time is maximum.
I am also running other Policies and never faced such type of problem like Aviva.
this is probably the best insurance company I have dealt with up to yet, they just assist as much as they can and Paul, helped with reducing the cost by taking out things I did not need from my cover to reduce the premium.
Had a life insurance and paid for nearly the full length of many years, had closed my bank account and had to set up new debit with new bank so phoned in my payment early but they still took it as did not have the sense to inform the accounts department it had been paid and instantly refund it. Denied any need to refund my overdraft fees when they still took it from the account being closed. Then refused to refund fees and also did not even refund the payment until a massive arguement on the phone. On their site they state" if a mistake by MY BANK or themselves they would immediately refund!!! How can they refuse to sort it out. Absolutely no empathy just interested in the money. They were the most expensive insurance I have had and after man thousands of pounds from me in payments could not even refund a few pounds of fees!! Have cancelled and will make sure all my family who are in very high positions in industry having contact with many users who require insurances will ensure they do not sign up with Aviva, also my son in Uni who is active on student union and a member of a political party so plenty of contact with a huge amount of people. plenty of other cheaper companies with better customer service. A personal advisor who nearly lost me a lot of money referred me to them so no doubt she got a good fee and not interested also in my best interest. Will never ever use them again and can see why they are going down the pan. So many lovely companies around who genuinely want to help and have good customer service. Now received 2 letters ensuring they try to make sure they are not accountable but how can they argue with the fact on their paperwork they say they will refund money immediately!!! Search around that is what I suggest.
Do not use this company my 75 year old mother is trying to pay them back early and she can not unless she pays them a £11000.00 interest plus a £ 200.00 charge so do not use them for anything they have already made £ 1000s in interest from her I used them for car insurance and they can't be bothered to return your call so no matter wot they offer don't use them
I took out car insurance with aviva only to have it doubled when they dis-allowed my NCD..I made various enquiries including having a broker 'phone them who received a quote hundreds of pounds less.As the representative who took my cancellation stated my case had not been handled well.Adding insult to injury Aviva sent me a demand for 63 pence which i had paid on cancellation.Aviva is not a company I will ever deal with again.
My car was stolen from a public car park (7 weeks after purchasing the car!!) and Aviva were fast and efficient with dealing with my claim. As it was the first time I have ever had to claim anything, I was stressed about the whole situation and had sleepless nights. One particular lady at Aviva, Ms Daly, was VERY helpful and put my mind at ease almost instantly. She didnt go on to speak in high technical terms (which I would very unlikely not understand), she made it easy for me to understand what was happening and what the process is. I couldn't appreicate her help enough. I am to give them a call when I get a new car and they will simply change my car details over. I am so thankful to Ms Daly and Aviva for all their help with my claim. I couldtn possibly fault them!!
I've had a pension policy on which my bank account is debited on a monthly basis.This has been going since the 1980's,and was originally under the name of Norwich Union. Since August I have been trying to get details of what the policy is worth,but have had no reply.Nothing! Yet it is quite a substantial amount of money I now have invested in this policy. Their incompetence makes me worried if they have been investing my monthly debits in my policy at all.Back in 2010 they wrote to me saying the policy would have to be made paid-up as I had not been making my monthly debits.I was able to prove they were wrong by showing them my bank statements showing the standing order in place since 1988. They are incompetent and I think dishonourable that they do not even reply to customers from whom they have been taking substantial sums of money for 25 years.I would advise anyone and everyone not to trust them with a penny of their money.
For a start, they are expensive, and don't put themselves on the comparison websites. However, a bigger problem for me was that through one of the companies under their insurance umbrella, they carry out credit checks when you ask for a quote through GoCompare.
This is just for a quote.
Against the credit record with Call Credit (Noddle), I had numerous entries from them, all labelled as 'Credit' checks.
There's a failure of both them and Call Credit to recognise that this is a problem. Another company looking at the record will see these entries and will think credit has been applied for, when it never has.
Noddle have even had to specifically name Aviva in their description of the complaint category that fits this, saying that because people have ticked the box allowing credit checks then they are allowed to do them in this case. I made the argument against, and eventually (although not admitting fault) they have said they will get them removed.
Was quoted £840 for 2 car policy, mine was £650 of this with 1 years NCD. Aviva wouldn't accept proof of this as was with Admiral on joint policy. This increased premium to £1694 total. They took £854 from our account without a letter or phone call or email. When I phoned to query and asked what % 1 years NCD was the customer service person didn't know then came back with 50%. Surely this would just double the premium on my car but was told new premium was correct. Will be going elsewhere for both cars and did a new online quote with Aviva(bearing in mind we were new customers in November) to check which was £825 with no NCD for me. Makes no sense at all.
Expect being quoted higher than other insurers, expect extremely poor customer service and promises from an overseas call centre when things go wrong, expect to be billed incorrectly without a valid explanation, expect to receive no response when you complain, expect to be referred to a debt collection agency should you even require clarification of your bill, expect a face-less and human-less organisation to railroad you into paying something you don't actually owe... they want your money and that's all!