Aviva reviews

Aviva reviews

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4.3
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About

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Easy and trustworthy

I've had contents insurance with them for over 2 years, never had any issues even when we had to change address and items had to be moved in. Easy to contact and quick to respond
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Good claims experience and renewal price

After having an at fault accident last year I was really pleased with how quickly and efficiently Aviva dealt with my claim, arranging for the repair of my car in no time at all. I was concerned that come renewal time my premium would go through the roof but was pleasantly surprised that it did not change that much despite making a claim on my policy. Even after shopping around as I do every year I was not able to better it so have stuck with them again this year.
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EXCELLENT EXPERIENCE ONLINE - VERY HAPPY - DEFO RECOMMEND

Aviva offered me the best price when I came to buy (and I'm confident about the cover I'm getting). It was also really easy to buy online, I got a quote really quickly and bought my policy easily - great. I even added my bf to my policy (multicar) and got a fantactic price to cover both.
But the bit I'm really please with was that when my bf changed his car, I logged on to my policy and amended online. There was no extra cost and I did it in less than 5 minutes, it was really easy which is so refreshing! I'd definitely recommend them.
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Cancelled Insurance a month before telling me!

Just had a letter to tell me that despite updating my bank details with them, they tried to use a non existent account couldn't get the cash so cancelled my policy. This wouldn't be so bad except the letter to tell me is dated a month after they have decided to do this, so that's helpful. If you look on-line I am far from the only person to have my insurance cancelled without notification so be very wary using them! Just glad I found out before anything happened but some have not been so lucky! Be wary of the website too my negative review wasn't published so what's on there is biased crap! Avoid like the plague!!!
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Worst pension provider

Have bought 4 pensions over the years ,unfortunately 3 of them have been taken over by Aviva and have suffered bad management ,neglect ,mistakes,Aviva say oops and we have been paying compensation for 7 years.have yet to come across any one who has been compensated.can not get any info from Aviva,get stopped by the Indian call centre,your savings pensions are not safe with Aviva why have Aviva put over £ 230 million to one side as promise to pay disaffected costumers,to top it all the FSA is allowing Aviva to settle when and if they want to taking as long as thy want to,Aviva will not release any information on how many people affected and by how much,and the FSA do not mind,wonder who at the FSA agreed this ,and for what reason,makes you think?
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Appalling car insurance claim handling

Last September my car was parked outside my house when another car drove into it causing so much damage that my car was written off. Unfortunate you may think, but the real nightmare was making a claim with Aviva. Seven months later this claim is not resolved. Aviva have been breathtakingly incompetent -constantly losing paperwork, disposing of my car without my knowledge or consent etc. I made a formal complaint which is now escalated to the Financial Ombudsman. Trouble is Aviva deny responsibility and constantly try to pass the buck on the complaint to its subcontractors. By far the worst car insurance I've ever had
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take your money and fail to pay up

If you believe you are insured with Aviva then think again. They used every excuse not to replace my mobile iphone 4. They tried to insinuate that the IMEl number was incorrect despite me verifying my lost iphone IMEI number with the phone operator. Despite my previously damaged phone being replaced by them originally.... !!!! They try to suggest that you are a liar. Happy to take your money! Unhappy to payout. AVOID AT ALL COSTS. I made a formal complaint to them. Im even tempted to upload my imei proof from my mobile phone provider... Aviva response... and also proof that the insurance company replaced thus said mentkoned phone to expose them further. I will update you guys.
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You are most likely not insured if you have insurance with Aviva

We had a large fire April 2013 and lost most of our company. Aviva are using reasons and "had we known" comments that do not relate to the fire on date in any way to get out of it. Basically they will delay you and delay you through the legal system until you go bankrupt. Broadoak Timber has had to cease trading and as a result put 8 people out of full time employment, 6 of which are the main providers for their young families.

Full story with all letter to and from Aviva here-
http://www.aviva-avoidance.com/

Judge for yourself if you really are thinking of insuring with them
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Awful! DO NOT use side company MYPOLICY.com

I bought a car way before my driving test because as most other teens I was an over excited 18 year old girl who worked every hour possible to afford driving lessons and a car. I knew the insurance would be steep, but most quotes I got were around £3,000 a year, FAR TOO MUCH as my car (an 02 fiat punto) only cost me £800.

I rang up Aviva's side insurance company MYPOLICY.com which is a company that fits a box to reduce the cost. They originally quoted me £3,500 but after hours on the phone crying and complaining I got the insurance down to £2,300. Again very expensive but the lowest I could get. so I bought it.

One month later I decide to move from Manchester to Scotland, they told me I couldn't take my car because of the box that has been fitted.
I wasn't willing to pay £2,300 a year for my car to be sat in Manchester collecting dust.

I asked my mum to sort out cancelling it for me because they just walked over me and were rude. I had only had the car a month and when we cancelled it they charged us £100 to remove the box, £100 cancelation fee and only gave us back £1,300 of our money. I had only had the insurance for a month and it cost me £1,000!!!! outrageous!
I'm also still waiting for them to come and remove the box out my car which I paid £100 for them to do!!

This has been an expensive experience for me! luckily I found a better policy in Scotland that costs half of what these were charging and WITHOUT a box!
Boxes are not worth getting!

On a more positive note they did only have one good thing I can say about them, I was driving once and accidentally drove at the wrong speed which gave me a warning with the box. The man who rang me up to tell me this was very polite and rather funny too! he talked me through what I had done wrong and how I can improve for the future.

Again I recommend not getting a box with MYpolicy.com
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good professional repair

after someone damaged the back of my car i called aviva who booked the car in and delivered a courtesy straight away from their own repair company who kept me informed every step of the the way. repair was 100% and they even did a professional valet on the car.
well done
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typical insurance scam

as always with insurance, you only find out how bad they are when you need to make a claim. Ive been round the houses for the last 4 months and now just feel helpless, they are not int he least bit helpful. Wouldnt use again.
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OMG The worst experience - EVER

The company wrongly removed my no claims discount and after I re-proved it they reinstated it. This took weeks to sort out and I was assured that everything was fine.
TODAY I received a letter from them saying that my car insurance ran out a month ago.
Basically they had cancelled my car insurance and I have been driving around totally uninsured for the last 6 weeks. They didn't seem to get why I was upset by this and said that they had 'tried to telephone me twice'. The fact that I could have been prosecuted, or be £40,000 out of pocket for an uninsured Range Rover did not register at all.
My advice would be stay well clear. They are in absolute chaos and are appalling to deal with. Shame I had to give one star.
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Aviva Premium Online

Hi Aviva Team,

I was trying to pay my premium online but not succeed. I have already tried these two options:

1. https://intranetapplications.avivaindia.com/eservicing/PaymentDirect_new.aspx
2. Logged in to my Account: Go to Pay premium online in right hand side and complete the process.
But each time i got failure to pay my premium due to your website load time issue. It is not compatible with any browsers (Internet Explorer, Mozilla, Chrome etc..)

Every month when i pay Aviva premiums got many problems like browser compatibility problems, Links not working, page not open, session expire, website download time is maximum.

I am also running other Policies and never faced such type of problem like Aviva.
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EASY to deal with

this is probably the best insurance company I have dealt with up to yet, they just assist as much as they can and Paul, helped with reducing the cost by taking out things I did not need from my cover to reduce the premium.

Thanks
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We just want your money!!

Had a life insurance and paid for nearly the full length of many years, had closed my bank account and had to set up new debit with new bank so phoned in my payment early but they still took it as did not have the sense to inform the accounts department it had been paid and instantly refund it. Denied any need to refund my overdraft fees when they still took it from the account being closed. Then refused to refund fees and also did not even refund the payment until a massive arguement on the phone. On their site they state" if a mistake by MY BANK or themselves they would immediately refund!!! How can they refuse to sort it out. Absolutely no empathy just interested in the money. They were the most expensive insurance I have had and after man thousands of pounds from me in payments could not even refund a few pounds of fees!! Have cancelled and will make sure all my family who are in very high positions in industry having contact with many users who require insurances will ensure they do not sign up with Aviva, also my son in Uni who is active on student union and a member of a political party so plenty of contact with a huge amount of people. plenty of other cheaper companies with better customer service. A personal advisor who nearly lost me a lot of money referred me to them so no doubt she got a good fee and not interested also in my best interest. Will never ever use them again and can see why they are going down the pan. So many lovely companies around who genuinely want to help and have good customer service. Now received 2 letters ensuring they try to make sure they are not accountable but how can they argue with the fact on their paperwork they say they will refund money immediately!!! Search around that is what I suggest.
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Robbery

Do not use this company my 75 year old mother is trying to pay them back early and she can not unless she pays them a £11000.00 interest plus a £ 200.00 charge so do not use them for anything they have already made £ 1000s in interest from her
I used them for car insurance and they can't be bothered to return your call so no matter wot they offer don't use them
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double whammy

I took out car insurance with aviva only to have it doubled when they dis-allowed my NCD..I made various enquiries including having a broker 'phone them who received a quote hundreds of pounds less.As the representative who took my cancellation stated my case had not been handled well.Adding insult to injury Aviva sent me a demand for 63 pence which i had paid on cancellation.Aviva is not a company I will ever deal with again.
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Fast processing, easy communication, not stressful!

My car was stolen from a public car park (7 weeks after purchasing the car!!) and Aviva were fast and efficient with dealing with my claim. As it was the first time I have ever had to claim anything, I was stressed about the whole situation and had sleepless nights. One particular lady at Aviva, Ms Daly, was VERY helpful and put my mind at ease almost instantly. She didnt go on to speak in high technical terms (which I would very unlikely not understand), she made it easy for me to understand what was happening and what the process is. I couldn't appreicate her help enough. I am to give them a call when I get a new car and they will simply change my car details over. I am so thankful to Ms Daly and Aviva for all their help with my claim. I couldtn possibly fault them!!
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They don't even reply to complaints or issue policy value certs.

I've had a pension policy on which my bank account is debited on a monthly basis.This has been going since the 1980's,and was originally under the name of Norwich Union.
Since August I have been trying to get details of what the policy is worth,but have had no reply.Nothing! Yet it is quite a substantial amount of money I now have invested in this policy.
Their incompetence makes me worried if they have been investing my monthly debits in my policy at all.Back in 2010 they wrote to me saying the policy would have to be made paid-up as I had not been making my monthly debits.I was able to prove they were wrong by showing them my bank statements showing the standing order in place since 1988.
They are incompetent and I think dishonourable that they do not even reply to customers from whom they have been taking substantial sums of money for 25 years.I would advise anyone and everyone not to trust them with a penny of their money.
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'SHAFTED BY AVIVA INSURANCE!' youtu.be/KWn8G9L21z8

youtu.be/KWn8G9L21z8 'SHAFTED BY AVIVA INSURANCE!'
An Englishman fights to protect his family and his home against AVIVA INSURANCE!

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Aviva Details

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Aviva insurance, savings, investments and pensions. Get an online insurance quote now, from the official Aviva website

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