I purchased an item from this store via Ebay. Unfortunately ebay had advertised with the wrong picture so i did not receive what was pictured. I called AWD-IT as soon as i received my parcel and they were extremely friendly, very efficient and helpful. It was all sorted out in a few short emails. Even emailed me a returns label to send the item back. I exchanged the item for the one i actually wanted and it couldn't have been easier. Special thanks to Richard for organising the whole thing :) Would definitely reccommend this company. Thanks guys. Lisa.x
After selling my old iMac due to it becoming old and useless to me I wanted to invest the money i gained from selling it, into a new gaming computer.
I initially wanted to build a PC myself however i am quite impatient and hate ordering several parts from several different companies and receiving them at several different times, so i decided i would buy a fairly cheap gaming build PC and upgrade as the money became available to me. after shopping around on several different websites and comparing prices i found that ADMI were by far the cheapest, not only were they the cheapest, but the pc specs they were offering were near 2 times better than anyone else. Due to the pricing i thought it was too good to be true.. and thought that somewhere down the line i was going to be faced with an awful customer service or my item would take forever to arrive. After debating the idea for a few days i decided i would go with them and try my luck.
Since i am quite impatient i had sent in an email to support asking about a possible next day deliver, to which i received a prompt reply stating its not something they would usually be able to do but they would try there best to do so for me. due to issues with my payment method i didn't get to pay for the item till about 3 a clock but i had spoken with Paul over the phone who advised me he would do everything he could to get this sent out for me.. about 20 minutes later i received a phone call from Paul who had said that the speakers i had added to my order were not in stock but he recommended a set £10 dearer and gave me them at no extra price.. to this i was amazed, he also advised me that doing so he would get the order sent out on that day.. which it was. The next day i received my PC and plugged it all in, the operating system was already pre-installed and the best thing about it, it wasn't bunged up with all these stupid adds and programs that other sellers use.
Ever since receiving the item i have been in constant contact with Paul from ADMI asking for advice on what i should upgrade the pc with and Paul has been an absolute delight, constantly providing me with detailed info on the recommendation he has given me and has helped me install these products over email.
This company has possibly the best customer services team i have ever experienced, i would gladly have paid double for this pc knowing that the service i would be receiving is so good.
You get what you pay for and tons more with this company, staff are so friendly, responses are very professional and not automated responses that mean nothing to your issue. If you call in you speak to an advisor who knows exactly what he is talking about and is as friendly as you will find. If you email in you wont receive an automated response or some template reply you will receive an actual typed out reply.
I will recommend ADMI to anyone who wishes to buy a new PC. 10 out of 5 stars for this company
Phil Meredith found this review useful
I ordered Corsair CX750 PSU (quite heavy item) on Monday night , and it was delivered on Wednesday (in 2 days, and I haven't paid extra for this). Very fast and pleasant service. For comparison, other components for my computer that I ordered at the same moment from another service have been dispatched only today.
The product is just exactly what I ordered.
I just bought a AMD FX 8350 custom PC system from awd it solutions, it was ready in 3 days i ordered it at 4pm Friday and it was ready for collection on Monday at 8am! the PC came in excellent condition as you would expect from a new PC. But i was rather worried about this company after ordering it and reading reviews on this website. But it turns out that it was a lie because i got A star service from this company and a great price too! i would highly recommend buying from as apposed to mainstream PC shops. For just £340 i got a 8 core PC that would give alien-ware PCs or the acer predictor a run for its money!
I ordered a complete PC bundle from these guys and unfortunately I had a dodgy RAM module. Craig in Tech Support took a lot of time to help me diagnose the problem. He also said that if we could not diagnose the the 'hanging' problem I was having he would arrange to have the whole thing collected and he would sort it out.
Would I use these guys again? DEFINITELY! Would I use someone else? NOT LIKELY!
Ive had quite a few items of these guys and never once have i been disapointed. Very helpfull indeed and brilliant customer relations.
I will be using these all the time.
well recommended in my eyes
Keep it up
I'm trying to get ahead of the game this year and beat the Christmas traffic, but buying gifts for tech geeks is a mine field for me! I didn't know where to start, so gave the guys at AWD-IT a call. I gave them my budget and Paul did everything he could to accommodate. I'm certain my family are going to be more than impressed. The order was delivered supper quick and on time and i'm now planning my next order... Stress free shopping, there's nowt like it! Cheers AWD-IT.
These Guys know their tech! Have gone above and beyond to help me out on numerous occasions.
Delivery is speedy and pricing is excellent.
I recommend AWD-IT everytime!
I was building my own PC and was after a silent PSu and a decent case, tried novatech first and there on line chat must have been operated by robots as they just kept telling me to look at the site.
I then tried AWD and within seconds received a call and was given advice over the phone, at first i thought they were just trying to get me into buying there top of the range stuff but after a brief chat they told me what i did and didn't really need in my specification and I ended up spending a lot less than I had planned.
Delivery was fast and I have since returned and purchased again, its nice to know that the people selling you the stuff actually know what it is they are selling you.
I have bought items from just about every online PC retailer in the UK.
AWD-IT will always be my first choice.
Firstly, their prices significantly cheaper than the competition (The overclocked motherboard/CPU/RAM bundle I bought was £100 cheaper than the same item at OCUK!)
And secondly, and this part is most important to me. Their customer service is second to none. My items took a little longer to despatch than I had anticipated(the bundle needed building and testing), but as soon as I called Paul at AWD he explained the delay, and took it upon himself to investigate for me. The next day he called me and had seen to it that everything was ready for despatch and sent out asap.
I had a query about a couple of the items, and it was nice to have someone to go to who already knew the details of my order. I was always responded to promptly (even though on the day they had email problems in the office) and I received follow up calls to ensure that I was happy right through until completion of the order.
After building my rig I had a technical query and was given swift and succinct advice from one of the technical guys, and told that if I ever have any questions or problems to just drop them a line.
Oh and one other small thing. Their telephone number is a local rate number and someone always picks up. Another similar company have a premium rate 0871 number and kept me holding for almost 20 minutes listening to automated messages which I find completely unacceptable.
In short, a great company, highly competitive pricing(I challenge you to find better elsewhere), and they are a good role model for how customer service should be done.
(10th Aug 2012) Found this site thought google shopping, like the price's and the site looked clean and easy to understand. Ordered that day and paid for the 1-3 days DPD transport. Sadly on day 3 there was still no items. Called them right away, and got a helpful person from the sales team that looked into it for me. i was informed that they where really sorry that it had not been sent yet and that he would make sure it would be shipped overnight to me. Next day i opened my door to a DPD drive with my items. I would order from them again, but think they need a new boy in the warehouse.
Bought a PSU on January 10th. It was supposedly shipped on the 14th. I wasn't given a tracking code so when I still hadn't received it on the 23th I sent them an email asking for the tracking code. They responded on the 24th telling me that they had requested the code from Fedex (seemed strange!) and they would get back to me as soon as possible. Sent a new email on the 25th asking for news. Still haven't heard from them or received my order here on the 26th so now I've just sent them an email requesting my money back!
Jean H Paldan found this review useful
Bought a product, it was not what was shown, I complained and they wouldn't take it back, they argued saying it had had some "cosmetic changes" for 3 months, it was NOT what I saw and ordered, after three months they changed their statement to after 3 months they can't accept returns. In my opinion they just got rid of rubbish on me and didn't want it back.
Jean H Paldan found this review useful
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