AXA reviews

AXA reviews

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Incredibly poor service

18 days after my no fault head on collision, I have received one phone call from Axa, today, this to tell me that as I have no witness and no third party the accident is logged against me as my fault. After 8 calls,instigated by me during the 18 days this gets REALLY REALLY wearing. Oops yes, we got that information wrong (Again). 18 days on my car has only just had repairs started on it, this after I arranged collection of my car, to my garage (main Mini dealer) and whom collected it within half an hour of me ringing and who called me every day to confirm that Axa has still not authorised repairs. Axa refused me the use of a courtesy car (because I had sorted my choice of garage) and systematically reminded me on every occasion that I called that the accident would be logged as my fault.
Appalling customer service, non existent communication, poor retention of really important details, repeated chasing and whom treats customers like con merchants.
I strongly recommend you do not use this company and I certainly will not be renewing with them.
I feel that strongly that if I had the money to pay for the repairs I would do so and tell Axa to shove it, right where the sun don't shine. Seething does not even come close to the way I feel at the moment
Hit and run........ Yes twice and one of those by the people you don't expect it off.

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very good!

very good insurance company !
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Did exactly as promised...brilliant insurance

After a burst pipe damaged our home in November, I fully expected a battle to prove my claim and get reimbursed. I need not have worried. Axa came out promptly, saw our claim was genuine and sorted everything out swiftly. They covered everything generously and without any dispute. So then i expected i would get pay back time when my renewal came....Again I was pleasantly surprised that they did not penalise me. I know people only really bother filling in reviews if they get poor service,but i was so impressed that I wanted to let you know that most folk probably have the same experience as me. I will definitely recommend to all my family and friends and will be renewing in February with this company as I now know I can fully trust them to take care of me on the rare occasions when life deals a nasty surprise!
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good service but poor quote

had two years home insurance with AXA - had good info about dealing with two minor problems and rapid communication with assessors they use. However my premium was hiked dramatically and they were unwilling to negotiate lower price despite being quoted at a much lower price on money supermarket.
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Went there for a cheap premium, will stay following thier good dservice

I went to AXA last year for buildings and contents insurance mainly because it was a recognised name and the price was good via compare the market.

Unfortunately we had a theft and lost a lot of stuff from the home. AXA were excellent in handling the claim. Don't get me wrong, they didn't just give the money away, but they were very prompt with the repairs and helped us in dealing with the lost adjuster and valuers.

Overall, I would recommend AXA and have returned to them this year knwoing i am covered by a helpful insurer of integrity
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Good Value

Got house & contents insurance for a third of my Lloyds TSB quote and even got better coverage.

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AXA Details

About this company

AXA insurance, health care, investment, pension, life insurance and life insurance. Offering both personal and business company products to suit all needs.

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Category

AXA is ranked 65 out of 81 in the category

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