I telephoned for advice on a low angle block plane as i was unsure which brand or model to buy. The technical person who I was transferred to would not listen to my questions and talked over me constantly. I'll go elsewhere in the future.
Two weeks after ordering and my stuff had net even arrived at their depot. I cancelled my order and went elsewhere. No one was rude but I would expect some kind of goodwill gesture like a voucher or something. The site is misleading. They said some of my items were "web only" which means that they are not in stock. However, when I checked again, as well as saying "Web only", the items also had a big green tick and green writing saying "In stock and ready for despatch".
This level of inefficiency is not acceptable hence 1 star. Tried FFX instead. Free delivery and quick service. Similar if not cheaper prices.
This shop has been around for decades and my Dad loved to buy his tools from here. That was in person though, before the days of internet shopping. Its good that they are still around and providing an excellent service at prices that can even better those of Amazon.
We make wheelchairs for disabled children, and needed a new mill. Went to pick it up and was given an ex demo. Despite asking for a new one, was told there wasn't one available. Would have been happy with a discount but not offered on. The mistake was their, and we had to take the hit.
If you are going to buy woodworking machinery, you are either going to be buying cheap rubbish and regretting it, or you will be shelling out a fair bit of cash. If it's the latter, you really want somewhere that will give good advice and after-sales service.
I have had both these things, lots of times, from Axminster.
I have bought several machines and numerous tools, attachments, jigs etc. The staff are always helpful, showing how to use the thing, set it up etc.
I once bought a bandsaw, but had problems setting it up and found the blade blunted quickly. A phone call to the shop resulted in some detailed instructions and a replacement blade in the post, free of charge.
You will always be able to buy cheaper stuff at Screwfix, B&Q etc, but I'm pretty certain you won't be as satisfied as you would have been buying from Axminster.
I don't recommend Axminster. Customer service has slumped, product support is not what it used to be. A replacement for Fien, a six week wait!! Axminster I'm shocked by your poor service, a stockist online can get the same part within 3 days! I have been buying from you for years. I note the staff no-longer know their products, it used to be the key selling feature of Axminster which justified paying top prices. Axminster is now an overpriced drop box seller, be wary of their sales pitch placing profit in front of customer service and quality.