False reassurances of tracking numbers that product wold artrive on time. I therefore cancelled and even the refund was outside of their stated delivery tme (Still wating after 10 working days of refund notification and 1 month after the order was made). The most frustrating thing is their apparent lack of honesty. If customer service was more honest and had warned of possible delays, I would not have been more patient. Instead the false reasurances delayed me by weeks.