I ordered an android phone on the 10th July and my £300 was taken almost straight away from my bank, and I received an email saying my order would take between 7 - 10 days and I would receive a tracking number. After about 9 days I started to send emails and they kept telling me they would escalate/chase my order, and that they would hopefully send me an email the next day 'hopefully' with tracking information. Needless to say it did not arrive. My 3rd and 4th emails were ignored.
On the 3rd of August I decided to open a dispute with PayPal and a couple of days later I received an email saying my order was on it's way and they gave me a tracking number. At last I thought; how wrong was I. Using the tracking number they gave me I tacked it on the DHL website and all it kept saying was 'Shipment Information Received'. After 5 days of this I emailed DHL and asked them if this meant they physically had my parcel, and guess what, they didn't. They said "they had been notified electronically of the shipment to be sent, but the sender has not yet passed the shipment to DHL for transportation and delivery" So they blatantly lied saying my order had been shipped.
Avoid this company like the plague. I wish I had looked at these reviews before I decided to deal with them.
I now wait on the decision from PayPal about a refund. Fingers crossed.
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