Baby2k reviews

Baby2k reviews

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Caring customer service and the best value, a rare combination

I have been very pleased with the service on buying a jane trider travel system,very caring and helpful, easy to contact in person by phone and would highly recommend. It is rare to find the best price and service on offer at the same time. Lucy December 28th 2013
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Best Price and Good Customer Service

I bought our travel system from Baby2k, they simply can't be beaten on price. Whilst some places do offer the price match you'll often be told they can't do it because it has to be like for like. Kiddecare for example wanted around the same money for my pram but with out the car seat, wool inlay and car seat cover. When I told them they simply said they couldn't honour price match as it wasn't the same thing even though they had all the products in store. Having not used Baby2k before I was a little hesitant but the process was nice and smooth. There was a little hiccup with the delivery but after some great customer service I received my goods along with an additional hand muff for the pram as a way of compensation. I'd certainly recommend them and will be using them in the future.
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BEWARE!!! The worst cutomer service in the country!!!

BEWARE!!!!! the worst customer service in the country, arrogant, useles.
I was trying to buy a pram from them and before placing an order I wanted to find out some details. But this woman I was talking to was not helpful at all, so she switched me over to her manager, who was arrogant and got the amp every time I was asking something.
The next day I got a call from them informing me that they can not proceed with my order because they carried out some kind of checks on me and their checks did not show me being registered at the address I have given for delivery.
YOU WHAT?!! CHECKS?!! What checks? Who gave you permission? There is no mention of it on the website!!! WHO DO YOU THINK YOU ARE? I did not know I have to be on the electoral register to buy a pram.
After trying to speak to their manager(the same arrogant woman), I gave up. She actually shouted at me.
Very stressfull experiance. Avoid!!!
Their prices are attractive though. Here is what you can do.
A lot of stores do a price match (John Lewis and Mothercare among them)
I got my pram in the end from John Lewis for the same money but with no aggro.
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Excellent value!

John Lewis = £900
Baby2K = £888 for same product + Maxi-Cosi car seat + Isofix base!!

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Baby2k Details

About this company

Phil and Teds Sport Stroller, Jane Power Twin, Bugaboo Bee / Cameleon, iCandy Apple, Doomoo Seat / Softy, We stock all the major brands at great prices

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