We will not be using this website again, ordered the pram, it arrived all without problem. Decided we didn't want it so we organised to return it which cost us £15. It got collected on the 5th Feb 2013, we didn't hear from babythings4u so we rang on the 13th Feb, finally received an email on 14th and still awaiting refund over a week later! No mention of long wait for refund on website. 3 stars because of delivery but be careful if you decide to return, like to take your money but don't like giving it back!!!