I was so impressed with back in action. I ordered a stokke foot muff that was out of stock in most shops and the places I could get it were going to take up to a week to deliver! As the weather has suddenly turned very cold I really needed it urgently for my 10mth old and after ordering from back in action very late Tuesday night it arrived on Thursday morning within a specified 1 hour slot. Delivery was quick but also free and the product was packed extremely well. Thank you! I'll certainly be ordering from them again. So reliable!
I ordered a Tripp Trapp for my 3 y.o. and 'back in action' had the lowest price over a number of websites. I was very happy with the simple and straightforward website: well organized and fast to ace orders.
We received confirmation of the order and a second mail confirming delivery 2 days after.
The packaging was in excellent conditions.
Happy to comply with the security check required for sending to an address other than the cardholder. Caused an acceptable minor delay. Delivered as promised. Chairs well received by grandchildren (and their parents!) and very effective in providing the correct positioning at the table.
Looked everywhere for a stokke rain cover and everyone wanted £30+ so I was amazed when I saw it on here so cheap. Received it the day after I placed the order and was really happy all round with the service and the quality and price of the items. Would definitely shop here again and recommend it.
Can't say more than the one sentence. It says it all!!
A year ago I ruptured an Achilles tendon. As part of my rehabilitation I attended gym sessions at a local NHS hospital Physiotherapy department. The exercises included using a balance board to help retrain my proprioception. To start with these exercises were very difficult but I felt that they were doing me a lot of good.
Now I no longer attend the Physiotherapy department, I decided I should try to keep up with the exercises, including the ones to maintain/improve my balance. So I have bought the 20 inch rocker board for use at home - ordered online and delivered within a 3 days. It is early days, but the product seems to be robust and of very good quality, and I am using it almost every as part of my exercise regime.
I wish Back in Action didn't just sell products associated with back care. I wish they were a whole department store. The service I received was genuine, informative and friendly. Delivery was within 24 hours and the Stokke Tripp Trapp I purchased for my son was the cheapest online, over 20 quid cheaper than mothercare. There's no customer services protocol you need to go through, you just ring and a sales representative answers the phone. I wish Back in Action sold everything.
I bought the sitfit plus and backpal. I am getting used to using both. The service was efficient and speedy from back in Action, and the tracking service was useful. The only frustration was not being able to change the backpal colour I wanted easily, on the website, having made a mistake and ordered it in black. I had to re-do the whole order. It would have been much quicker to have phoned. The quality of the products seems good, and I ordered them from Back in Action because I trust this brand.
Intuitive customer friendly website. Orfered a tripp trapp with accessories. Got it within 36hrs of ordering (ordered on a Sunday), arrived in perfect condition. Useful email updates. Appreciated the option to call to pay but actually paid easily online. Very good price. Bought from this site based upon a friend's recommendation and couldn't be more pleased.
I ordered a Tripp trapp high chair. The price was one of the lowest online. It was easy to buy. The chair arrived very quickly and I was given an hour delivery slot, so didn't have to waste all day waiting in. All in all, I was very impressed.
Very helpful even though they could not fulfill the whole order and I had to source the rest myself . The pair of trainers I did order arrived within a couple of days and were exactly what I ordered. Would definately use this company again.
Surprisingly for a smaller retailer, Back in Action are usually the best priced retailer of Stokke products I've found in the UK and their service beats that of the major chains hands down. Wouldn't hesitate to recommend or use again.
Excellent website, easy to order and prompt delivery . Kept upto date on my order with regular e. Mails
I've got to admit I've given up on customer service in this country but this order went like clock work. We ordered our first Tripp Trapp from Back in Action in Marlow so when our little girl arrived we thought nothing of repeating the order with them. Ordered Wednesday delivered Thursday FOC! If we crazy enough to consider a third child we know where to go!!
Bought a Stokke Tripp Trapp cushion for an excellent price, transaction was easy and the 48 hour stated delivery was only 36 hours and came on a Saturday morning which I was very impressed with! Would definitely recommend.
I was a little weary that with the price being so good on the stokke tripp trapp highchair that service would be bad, I could not have been more wrong. The communication that followed my order was far superior to many of the well known high street names. I'll definitely be back when I need something else.
It works a treat. It turns a chair that is painful in to one that is comfortable.
It is well worth the money.
But it would have been easier for me if it had been Parcelforce so that I could collect from my local Royal Mail depot - I was out when it came and the collection depot was about 7 miles away.
A choice of delivery options would be useful, even if it put up the cost of delivery.
I had a problem ordering on the website and left a telephone message. Someone got back to me first thing next day and we sorted it out on the phone. Looking forward to getting my MBTs.
The service we received from Back in Action was outstanding, we placed our order on Monday ,on Tuesday by first class post we had a letter asking us to confirm that we had placed this order, the reason for this was to ensure the security of our credit card was not compromised, fantastic idea, then our parcel arrived on Wednesday. Amazing service from start to finish. It is a LONG time since we have received such wonderful customer service from any company.
I would happily recommend Back in Action to anyone who needed any of the products they sell.
Well done to all of the company and good luck for the future.
I have bought & hired several things over 5 years from Back in Action. I rarely even look elsewhere. Service, advice, products & delivery have always been courteous, helpful, reliable and prompt - from Amersham shop, by phone and on-line.
Great product has helped tremendously. However I was very upset as I ordered by phone and was told my product would be with me by that Friday. This did not happen, it did arrive the Monday, however being told it would come on the Friday I had to change my uni address to my home one as this is were I was. On the Sunday I was suppose to be back in my uni city for lectures Monday. I had to stay home and wait for my product to come that Monday as it was very important; my sturdiest have been affected tremendously by my back. As a result I had to miss lectures that Monday. This would have easily been avoided by being told the right day, or simple that you did not know. I would have used my uni address and would have been able to get my product. Most importantly I would not have been through this avoidable hassle. I understand it is through a separate delivery company however in future delivery days should not be specified unless you can deliver on this.
Very pleased with product ,good posting service.
We just bought a Tripp Trapp from Back in Action. It arrived promptly and well packed. One of the parts was faulty, a manufacturing fault, and with one email the part was replaced with no fuss. Customer service as it should be. I would use again and recommend.
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