If you buy from Backstreet Merch, be prepared to chase Customer Services. They take your money before they even have the item in stock!
I bought a Disturbed T-shirt as a birthday present for my brother but it never arrived! I was prepared for the long wait times but didn't receive an update on my order so contacted Customer Services when a month had passed. I was told it had been dispatched. Another month and a half later, I contacted the company again and requested a refund. Thankfully I got my money back but was unable to give my brother his birthday gift!
I ordered a new Fear Factory hoodie before xmas, this took a while to arrive but I understood the wait times before ordering. When the hoodie came it looked nothing like the picture that led me to order, it's grey rather than black, it looks faded. (it's meant to be black and not grey BTW) the print on the front is way off centre and doesn't line up with the zip. It's pure tat and I could have bought better from people hawking knocked-off merch on the street outside a gig!
I emailed customer support and asked if they could check if there's a faulty batch of orders, they said no "Sorry, I’m afraid this batch will all be similar."
Do these people expect paying customers to return and spend more money with them with that kind of dismissive and apathetic attitude? I know printing can be a bit of a black art but have some quality control to at least some degree people!
I'm tweeting FF to let them know that BSI are letting them and their fans down.
Backstreetmerch is a top notch company that provides top shelf high quality merchandise coupled with the same level of service and support. I recommend highly you go to them for all of your merchandise needs. You need not look anywhere else!
As much as I like the shirts I've orderd from Backstreet, the best thing about ordering from them was, if a may say so, the costumer service and contact. It has been extraordinary amazing and peerless. :) (spelling)
We ordered a few items from BS Merch for delivery to South Africa. We were kept up to date with the order process EVERY STEP of the way, and when the goods arrived, they were exactly as ordered! Thanks again guys!! Will DEFINITELY order again!
This was my first time buying from - and not my last. My item arrived on time and although there was a slight problem, David stepped in quickly and professionally and resolved everything to my complete satisfaction . Highly recomend this company to anyone, as they put most others to shame.
Good price. Fantastic service - especially as my daughter ordered the wrong size. Replacement T shirt sent with prepaid postage. Good quality - washes well. One exceedingly happy JLS fan. Will definitely use this site again. Thank you very much.
I ordered a Cher Lloyd t-shirt and calendar a couple months ago, they both arrived promptly and in great shape. Unfortunately, a couple days later I noticed that the seem in the underarm of the shirt was coming apart. I sent them a quick email and they replied quickly and professionally. They told me a new shirt would be in the mail right away. I was very impressed by how they handled the situation. I will definitely order from here again.
My products came in good time and the value is great (especially compared to some other places!) They're also a very friendly company and I love how they are trying to be as Eco friendly as possible. Thank you! :-)
Their website was easy to navigate and ordering was painless. Since I'm located in the USA I expected a two week delivery time. Not so, barely a week went by and I had my products! Everything was very well packaged and arrived in perfect shape! I will be purchasing from them again and telling friends and family that this is one of the better sites like Amazon and Newegg that takes care of their customers! Thanks again!
What can I say, I stupidly hit the enter button twice and managed to order two Wu Tang Clan hoodies for my son. Not only were the hoodies shipped from the States to the UK in double quick time, I also had a very helpful email from the customer service centre explaining the process to return one of the hoodies. The hoodie arrived, size is good, fabric is soft and good quality, my son is very happy. I returned the hoodie as directed and to my utter surprise received an email advising me it had been received and my money refunded in under 48 hours (just to explain I sent it on a Saturday, they must have emailed me first thing Monday morning, utterly brilliant service). Really cant complain about the service, everything has been fab. Would definitely use this website/merchant again.
Nice selection of products and good quality. Excellent communication. My order was sent out in partial shipments but don't let this deter you from ordering. I was updated every step of the way until the items arrived. Ordered multiple items internationally with no problems. Would purchase from again. Thanks.
The Shirt was shipped very fast and the Quality of the Shirt is very good! The only thing why i cannot give 5 Stars is that price seems a bit to high! nevertheless, i would buy there soon, because the contact is really nice and friendly!!
I ordered a vintage Whitesnake t shirt i just had to have. I was desperate for it of course haha. im not sure how long it took to arrive. probably about 10 or 12 days. Backstreetmerch emailed me about 4 times to keep me up to date and assuring me i would get my shirt asap. 10 out of 10 brilliant service, and quality clothing. I am now wearing my t shirt as i write this, and very happy. when the weather turns a little warmer, i want a few more Rock T shirts, and i will be ordering with Backstreetmerch for sure. from Chris Peet, Wigan, Lancashire.
Received excellent customer service, i.e. prompt communication, fast shipping of my Lacuna Coil T-Shirt--which is lovely--and in general feel very cared for. Many thanks to the team at Backstreetmerch!