Reply from Bagsdirect.com
[REPLY]
- Reviews (75)
- Mrs Christine Judge
- 1 Review
very helpful staff and prompt service. Would recommend without reservation.
I asked for the delivery to be delayed as I would not be home. Got an email to confirm when I would like delivery to take place, and it then arrive exactly as requested.
I've already got a health back bag, so this was a second. just as pleased with this one.
- Harpreet Kang
- 1 Review
Very efficient product was delivered without any problems
I was looking for a samsonite suitcase and found that bags direct had the best price not to mention that we got some money back from quidco. The suitcase was delivered within a week and i was very happy with the service and the product. Will definetely use bags direct again. They also gave us a free gift as a first time customer and we chose the weighing scales which we has really come in handy. Thanks!
- Julia Holford
- 1 Review
Excellent service
My purchase was just as described. I was so pleased to be able to get the same purse that i had bought in a shop in scotland several years ago. By seeing the name inside of the purse I looked it up on google and found yourselves. Ordered it the same day and it was with me the following day.
So chuffed.
- Donna LEWIS
- 1 Review
VERY GOOD
I WAS REALLY PLEASED WITH MY BAG ONLY PROBLEM I HAVE IS A PURCHASED THE SAME BAG AS THE BLACK ONE BUT IN RED ONLY HAD IN A MONTH OR 2 AND THE HANDLE SNAPPED THOUGHT IT WOULD HAVE LASTED LONGER BUT APART FROM THAT I WAS REALLY PLEASED WITH THAT
- Janet Burtenshaw
- 1 Review
User friendly website.with great value products
After a long time deciding over colour, the size was also a dilemma. Friendly, helpful staff where there to advice.
My order arrived in the time stated.
Excellent service.
- Kevin Brown
- 1 Review
Good prices, fast delivery and excellent products
I have just returned to motorcycling after a significant number of years. My problem is that these days I need to wear a suit in work so I searched the internet to find a good suit carrier/rucksack. Having identified the bag I needed to find a fast and reliable company to deliver it. Bagsdirect did all of this and at a price that pleased too.
I would not hesitate to order from them again
- Keith Mace
- 1 Review
Fantastic!!
Really quick delivery and you get a 1 hour time window when they intend to come to your house to deliver the item. The bag is what I wanted but a fraction of the price you would of paid in the High St.
- Peter Williams
- 1 Review
Cabin Zero meant Zero Worries!
The wife and I needed a couple of carry on bags which would not fall foul of Ryanair's draconian rules and regs. I didn't see a need for a wheeled case for a 10 kgs weight limit, then Cabin Zero backpacks caught my eye, they are so light, and sized at 55x40x20 were ideal for our week in Malta. They slip easily onto our backs, sit comfortably high and the shoulder straps are well padded. The built in Otoban tracking tags are also reassuring in case of loss. Great product!
- Diane Westwood
- 1 Review
- Natalia Goulde
- 1 Review
Smart little thing!
Ordered a cabin luggage with bagsdirect.com.
Competitive prices, prompt delivery. Brilliant service. Recommend!!!
- Susan Smith
- 1 Review
Great Value for Money
I love Kipling bags and Bagsdirect give excellent choice and value for money. Service is speedy. I will definitely use again.
- Andrew Cameron
- 1 Review
Service second to none
Very helpful company who went out of their way to ensure I received the product I required. Special praise to Claire Carter in Custmer Services
- Carolyn dailey
- 2 Reviews
Very good quick and a good price
Great service but the advertised freebie didn't arrive with the product. Can't fault the service though xx
- Mansour
- 4 Reviews
Great service, efficient delivery.
Fantastic product, very good price, delivered when indicated. Shall use this company again.
- Lesley Brown
- 1 Review
Fantastic company to deal with
I ordered two bags the same as they are of good quality and last quite a long time. They arrived very quickly and in good order. I would recommend this company and would definitely recommend Kipling bags.
-
- Julie Heaton
- Coppull, GB
- 2 Reviews
Would buy from again
very easy pleasant transction, bag arrived on time, would defo buy from this company again
- Simon Coveney
- 1 Review
Quality with quick service
The goods purchased were of very good quality and delivered in a timely manner.
Very pleased with the purchase would recommend bags direct to another...
- Peter Armstrong
- 2 Reviews
FAst and efficient
I ordered a bag one evening and received text saying it was on its way just over a day later. Unusually, the text also gave details of how to change the delivery if the day wasn't convenient.
A later text gave me a delivery time in a 1-hour slot.
The bag was delivered on time as stated - a very effective operation!
- Pal Otto Eide
- 1 Review
Expedite service, good product
Spite delivering beyond scope, I. E. Outside UK, my bag came as promised. Thx:-)
- Mrs Nev
- 1 Review
Excellent
Very chuffed, arrived very quickly and excellent quality
Many thanks
- Sonya
- 1 Review
Will use again!
Excellent customer service and the product was exactly what we hoped.
From website to delivery I was very happy and will use again.
Even when there was a problem with delivery I felt as though my shipment was cared about and everything was sorted as quickly as possible.
- Sarah Thorpe
- 1 Review
Best quality, best price
After searching endlessly on the net I found the bag I wanted and it was the best price. It was well packaged and arrived punctually. Very pleased!
- Michael Cave
- 1 Review
Very happy with Bagsdirect.com. They went the extra mile to make sure the product was delivered as we required
We bought 2 Antler New Urbanite II Mega Double Decker through Bagsdirect.com and found their pricing competitive. We placed the order online with an Estimated Delivery Date 16th April 2013 - 24th April 2013. On the same day we received the following message "I am sorry but there will be a delay with your order, Antler cannot send anything out to me until Thursday this week, they will arrive with me hopefully Tuesday. Is this going to be ok for you? I will send them straight out via 24 courier to you as soon as they get to me". We thought this was a very USEFUL message and replied no problem as we did not need the bags immediately as our trip was in May. The bags were delivered on Monday 22nd April by a DPD driver which was earlier than mentioned in the email. All in all a good experience.
- GRAHAM MOORE-GRUNDY
- 1 Review
Great product for the price delivered quickly
I wanted to replace my trusty old briefcase and found a similar one here. Ordered off the website and delivered the next day. Brilliant service.
- Lisa Padley
- 1 Review
Fantasti shopping experience!
Purchased a kipling bag for a friend as a gift.The product arrived in good time and was exactly as it was stated on the web page. Would definitely use again
- GBox
- 1 Review
Superb Customer Experience
Having made my intial order, I was contacted by the Customer Services team to say that my chosen model had been discontinued and that they had a new model that was more expensive, that they were willing to offer at the same price. I accepted, and it arrived as per the original order timeline. Excellent.
- Min Foo Yuen
- 1 Review
Reliable store
Delivered as promised and content was as indicated. Recommended
- Tina
- 1 Review
Great service, will be back
Ordering was easy, service was good, product is good quality
- Naomi
- 2 Reviews
- Maxime
- 1 Review
Fantastic customer service
Had to return the first item I bought due to my mum not liking the colour (I loved it) and the experience was totally pain free!
- Anthony M Owen
- 1 Review
Disappointing experience
I received an text message to say that my bag would be delivered on a certain day and took time off work. While I was waiting in I received another message to say the bag would be delivered on the following day meaning furtear time off work. This cost me more than the internet price saving.
To make matters worse one of the bags had a faulty zip which I only discovered the day before I went on holiday when I unwrapped it. That's a lesson for the future!
- Teri
- 1 Review
Excellent service, goods as described
One of the few places that had the Tony Perotti 6 key holder. Looked like a reasonably price and delivery was very quick. I'd use Bags Direct again.
- John
- 1 Review
Top class suite cases quick dispatch
Ordered solid cases good quality key and combination only one prob one came with no keys ordered 2 key from other fit but I rang them up they said sorry. They sent 3 keys out next day sorted will use bags direct again would defiantly recommend
- Andrew
- 1 Review
Great product, great service
I ordered the i-stay Non Slip Bag Strap. I've had the strap for a couple of months now and am very happy with it. It works as intended: bag stays on shoulder, solves problem of bag slipping off shoulder while walking, which always happened with other straps. My bag with laptop, files, etc is 7+ kg and the strap is fine with this weight. Also very quick delivery from bagsdirect (next day iirc). Great product, great service.
- James
- 2 Reviews
- Paula Puro
- 2 Reviews
Super
I already have 2 of these bags so know how brilliant they are. Super bag, super colour and super service
- Dissatisfied
- 1 Review
Awful... Will never use again.
Apparently fly order was cancelled but the company did NOT bother to communicate this to me... I only know because my bank told me I'd received a refund.... I have never known an Internet company to bit communicate at all...appalling! I will never use them again.
Reply from Bagsdirect
- Dee Thomas
- 1 Review
Wow Fantastic service
Fantastic service and value for money. I dreaded waiting in for yet another parcel but was pleasantly surprised when I had an email notifying me of the delivery date! If the date wasn't suitable I could press 'leave with a neighbour' or 'reschedule' The next morning I had a text to tell me my parcel would be here between 11.31 and 12.31. Yeah right I thought.....but at 11.35 my parcel was delivered :) I'm sure my daughter will love her bag but me.....I'm bowled over with the whole service/delivery thing because in this day and age there just isn't any to talk about. But this impressed me beyond
- Steve
- 1 Review
Breaks trust
Bags direct refused my 5% cashback scheme, then dropped the price of my goods by 10% soon after my purchase. Okay I know it's buyer beware over the price you pay, but the bad taste it leaves means I will not be using them again.
Reply from Bagsdirect
- S Wickes
- 3 Reviews
problem free
No problems at all. Quick efficient service. Would definitely recommend.
