I ordered a few packs of things for the children at my daughter's party a week or so ago. Package was delivered in good time. Two of the things I ordered were badly damaged and one pack of of masks which I believed I had ordered didn't come, although I didn't pay for them. Customer service were quick to get back to me and although they have sent out two new packs to replace the damaged items they have been very unhelpful with the masks which they refused to put in the package which was already coming out to me telling me I needed to make a new order and pay postage on packing on it. Even though they were sending out a package to me that day! I haven't tested the products yet so I'm hoping they are all ok. Probably a great company if nothing goes wrong with your order!
I used this company to buy funds craft making ideas for my children but now they have started school its a great way to raise money for schools or charities. You give out catalogues to parents and each order placed earns a 'small' cash back to the chosen charity.
It is quite small cash back but a new catalogue comes out twice a year so if you make a regular thing it can add up.
Bought Ferby Colouring Pencils Class Pack at half the price in any danish shop. The delivery took longer than advertised, but the price is worth the wait. And as a bonus, Royal Mail is much cheaper than Royal Danish Post, who properly was the reason for the delivery delay.
I will shop at Baker Ross another time.
I am a therapist working with children and so have started using products from this company. They are a joy to use as they offer great customer support, the website is really easy to use and the products are fantastic! I can bulk buy and they offer next day delivery. Superb all round! Thankyou BakerRoss!
Definately a company we will be using regularly as it was easy to use and easy to complete payment.
The items all arrived securely packaged.
I have used Baker Ross a few times now...as a therapist I am always gathering resources for clients and group work. Baker Ross has been a fantastic resource as I get wonderful and creative products for a great price! They have all I could want and more...You can't beat that!
Thanks Baker Ross
Ordered my first order, impressed with price, quanity and quality of products. Chose standard delivery and the items were still delivered next day, what better service could you ask for!!!
the items are good value
I ordered some items to fill in the party bags for my daughter's birthday as well as some activities for the children to do during the party - they all loved everything. My friends asked where I got the items from and got the Baker Ross web address for their children parties. I ordered everything online and the items arrived after only 2 days - great service. I do recommend Baker Ross to anyone.
On the whole a very good company. Don't usually have any difficulties but this time was sent the wrong item on several occassions and had to contact customer services to be sorted out. 1st person was really nice and sorted the problem out but the packaging department sent 2 of the correct item and 1 wrong item. Sopke to another person in customer services who made me feel as if I was lying and was quite harsh. Freepost address given to return wrong item and replaced with correct item.
Overall I'm pleased with this company and most of the products and would recommend them to other people who need a good selection of craft items and usually a good reliable service.
Cass, London found this review useful
The kits were good. The children enjoyed making the visors. The only thing that we were not too happy about is the glue didnt seem to stick very well. We are going to get some more glue but not sure the best one to get.
Blessed with two wonderful grandchildren, a girl of 4 and 2year old boy I enjoy their company playing with various games and crafts. Soon after Xmas last Year I came up with this dream of organising a GrandMa`s fun day where older members will gather once a year and have fun with grand children. My children thought it was a joke! How do we keep them entertained and actively occupied was the main problem.Then my son discovered Baker Ross LTD web site .With ready party planned ideas, fantastic games and gifts for party bags, we were able to hold our first Grandmas fun day last August making my dream come through. We have just celebrated our second year of our Grandmas fun day on the 27th of August for over 50 children and many grandmas even those with no grandchildren of their own. With Baker Ross materials and their generuos discount, we have already set the last Saturday of August 2012 for our next event God willing. People who work with children wanted to know where we got all these stuff. Baker Ross !!!!!!!!!!!! is NAME.
Excellent quality products, fast delivery great service. Would recommend.
The goods ordered were clearly described so I knew exactly what I would be getting and the quality was good.
Prices shown were VAT inclusive so there was no nasty surporise at the end.
Delivery was even quicker than expected.
The delivery was fast and reliable, the choices were great, web site easy and quick to use, all crafts except one butterly which broke (possibly a heavy handed child!!) were good. I will definately use Baker Ross again and would advise others to do the same.
A really easy to use site no problems finding what you want and quick delivery. We have used the magazine for years for lots of our fund raising with our school, Now we are able to order when ever needed and we highly recommend Baker Ross Ltd.
it was really easy to order from baker ross. the online service was easy to follow and they delivered on time. the products are ideal for our service in the hospital playroom. they have a great range of craft activities which the children always enjoy making to take home.
I ordered quite a few things for a playgroup to cater for 52 children and their parents. Everything ordered arrived the very next day although I had selected standard delivery. I was a little disappointed by the magnetic photoframes as many of the magnets had come off. I emailed Baker Ross and they sent me sticky magnets. The holographic stickers and foam stickers were very good value for money. The GEo pens worked very well on the frames - bright colours that standout. I would recommend this company.
We always use Baker Ross for crafty bits for the children - I used to use them when running kids clubs and now do so for my own kids. The website is easy to use, the items are varied and good value (cheaper than Party Pieces for party bag bits too) and the delivery is always quicker than estimated. I think they are really good and frequently recommend them.
Most of the stuff that I bought was for party bags for my daughters 5th birthday and everything was great for that except for 1 item, the jumbo bug jump ups. None of the ones in my own kids party bags worked and on asking friends they said that their children were disappointed with theirs too. As for the gummed shapes I bought what a huge disappointment. I bought these as I had happy memories of using them when I was a child. I was so excited when they arrived and saved them for when we went to visit my 92 year old gran. I thought it would be something that would keep them occupied for hours... OK at least half an hour. Imagine my disappointment and my children's when we realised that you had to peel apart the shapes before you could lick and stick them down. However, most of the shapes took an adult at least 2-3mins to peel them apart and the children soon lost interest with them. I tried using them again when I had friends round to visit with their children and we had exactly the same difficulty with the stars being virtually impossible to separate and the children losing interest very quickly. My friends thought the same as I did about the shapes. I will persevere with them as the children get older or may even use them with my year 6 children at school and see what they think. I remember, as I have mentioned earlier, using the gummed shapes and whilst some of them may have been stuck together they were easy to separate, unfortunately this was not the case this time.
My daughter (age 4) has gone craft crazy since I updated her art box with numerous products from Baker Ross. Also, as I bought some storage containers I'm not forever picking up glitter, googly eyes and jewels from the floor.
So much to choose from, I will definately buy again. Shame the large pack of crayons arrived with a smashed bottom, nothing a bit of tape didn't sort. The mixed 'party bag filler' box was great, if a little biased towards boys. Will have to see what else my little one might need from 'Santa!'
I use Baker Ross on a regular basic, as I'm a Tawny Owl, with many other hats in GirlGuiding UK. I know if we need anything short notice, (as I've normally forgotten to order or organise), I can put my trust into Baker Ross.
Also it's a great place for ideas for the whole year.
Baker Ross has a great range of product and is a useful source of ideas. The catalogue and website are easy to use and understand. The service and delivery times are always good.
Having shopped with BR for quite a few years now I can say they have never let me down.
After a good first experience the second was full of issues. I run community events and as such this looked like a great place to get things for it. After several attempts at trying to book things on online and the system crashing I gave up and called. The operator who dealt with my call was nothing short of appalling. She clearly wanted to be doing anything else she rushed through it, did not answer my queries and I had to clarify things several times myself. She clearly did not listen as delivery details on email receipt were incorrect. Having called again to fix it the package arrived at my office but addressed to someone else who also orders from there. She had to open my private invoices to see what the problem was. Not good!
To top it off no response was received whatsoever to my complaint. As well as this the coconut shy i ordered which was very expensive is so small when you put in the ground is not really worth it! I am likely to think again before shopping here again.
Having seen the products we were looking for at another event we found them easily on line. They were clearly explained and the website was very straight forward. We received our order quickly and the price was right.
I needed some display boards for our Community Group to showcase our projects in an exhibition.I looked at various suppliers online all of whom were selling the exact same product at wildly differing prices. Having spent some time working out the best deal,Baker Ross Ltd had not just the cheapest price,but also the cheapest delivery charge. To cap it all,the package arrived within 48 hours, much to my delight!
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