Baker Ross Ltd. reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Products damaged, customer service not very helpful!

I ordered a few packs of things for the children at my daughter's party a week or so ago. Package was delivered in good time. Two of the things I ordered were badly damaged and one pack of of masks which I believed I had ordered didn't come, although I didn't pay for them. Customer service were quick to get back to me and although they have sent out two new packs to replace the damaged items they have been very unhelpful with the masks which they refused to put in the package which was already coming out to me telling me I needed to make a new order and pay postage on packing on it. Even though they were sending out a package to me that day! I haven't tested the products yet so I'm hoping they are all ok. Probably a great company if nothing goes wrong with your order!
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