Reply from Bambino Direct
[REPLY]
- Reviews (232)
- Mrs Elizabeth Wakeham
- 2 Reviews
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- Stacey Horsepool
- Guernsey, GB
- 1 Review
Absolutely Fantastic
Bought my pram from bambino as they were the only uk company that ship to the channel islands and all there products are a great price, would reccommend to all my friends
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- Maxine Quinnell
- Basildon, GB
- 1 Review
Quick delivery, fabulous price
Thank you! Love my item, it was at the best price I could find, and I will be coming back to you to buy my pushchair in two months!
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- Lyn Ainscough-Ambrose
- London, GB
- 1 Review
Great Service
Dealt with Bambino on line, placed order and was pleased with how easy the site was to use. Deliver was very quick, within 3 days, would recommend this site to anybody who asks me.
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- Sandra Verrinder
- Haywards Heath, GB
- 1 Review
Very happy indeed
I bought the Red Kite baby go round walker which was excellent value. My granddaughter loves it. Lots of activities and bright colours to keep her occupied for ages. The site was easy to navigate and ordering just as easy. Good communication by e-mail to keep me up to date with dispatch and when I would receive it. I couldn't believe how quick the delivery was. It was the quickest from anywhere, which surprised me as it was free. I would definitely recommend this company and will be visiting their site again, when my granddaughter needs something..
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- Karl Rooney
- 1 Review
brilliant
thank you to Caitlin Neasham, she was a fantastic person to deal with, prompt, kind and was a credit to your organisation.
Will use debenhams once again thanks to her customer service- please recognize her with the praise she deserves.
Kind regards
Mr K S Rooney
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- Ida Karatz
- 1 Review
Fast delivery and good customer service
I ordered a Maclaren Quest stroller. Had a problem with my payment, called customer service and they rectified the problem. Thank you so much for the fast delivery. Love the stroller. Keep up the good work.
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- Chris Harris
- London, GB
- 1 Review
Great customer service
I ordered a Phil & Teds travel cot which was dispatched quickly and arrived the following day. A minor issue with the cot was quickly rectified by the customer service team. Great customer service and a happy customer.
- Gillian
- 2 Reviews
Undisturbed Slumber
Thank you for the travel cot it is A1. The little "treasure" slept right through the night.The quality of the item is top drawer(as was his previous resting place.) Delivery was spot on as promised so we give it five. Nan & grumpy gramps.
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- Amanda Acikgoz
- 1 Review
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- Stacey Schultz Née Blades
- Grimsby, GB
- 2 Reviews
Speedy delivery and great price!
Ordered a trunki as a gift and it arrived the very next day after ordering it around lunchtime! Good email contact letting me know progress of order too. Very impressed and will definitely use bambino direct again.
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- Jane Pulley
- London, GB
- 2 Reviews
Great product, great price, great service - easy!
Ordered a safety 1st tandem from them at a great price. Much cheaper than anywhere else. Then got more off by doing a deal and subscribing to which mag. For the money the tandem is great. Was worried at first that the service might be rubbish, hence the good deal. However everything was very smooth. Delivered straight away, all there and no problems.
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- Ian Ody
- 1 Review
Worst online retail experience we have had
It is difficult to describe how poor we have found this outfit. We ordered a Baby Amigo Vivero Sleigh Cot from them on 23 April which arrived on 26 April - so far so good.
However we only received the mattress and half of the cot. We e-messaged them to no avail then called them to find out where the rest of the cot was. Bambino Direct blamed the shipping company and the shipping company blamed Bambino Direct. Eventually, after many calls we had the other part of the cot delivered.
However part of the cot in the new package turned out to be badly damaged. The most despicable part of this sorry saga is that they must have known that the second delivery was damaged before they dispatched it as they stuck their shipping documents neatly over the massive hole in the box where the damage occurred!
We called the company to have the whole thing returned and the lady we spoke to asked us to send photos to the "returns" dept who would be in touch. Needless to say they weren't and when we called back the same lady we spoke to then booked in the return!
We have now been told that the package wont be picked up till Tuesday and that the refund wont be processed until Thursday or Friday next week, once they have the goods back.
So this firm will enjoyed the use of our money for some 3 weeks and our baby still has no cot to sleep in.
Needless to say - we would never encourage anyone to use this firm for anything.
Reply from www.bambinodirect.co.uk
I'm very sorry to read about your experience with the cot bed you ordered from us. I've passed your details onto our customer services team for immediate action. Please can I assure you that every issue raised in your review will be escalated to the highest level so that this doesn't happen again. Once again I apologise for the inconvenience caused on this occasion and I hope you will be satisfied with the resolution.
If you would like to contact me please don't hesitate to email myself at laura@bambinodirect.co.uk
Kind regards,
Laura
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- Jaffa Cake
- 1 Review
Excellent Service
I ordered a really nice baby bath and was expecting a delivery within 4 days for a delivery charge of £3.95 and didnt want to pay more for next day delivery but to my surprise the bath was delivered the next morning.
I must say this is a really excellent service, quick and efficient, very good, outstanding service and good product(s) at the right price.
Excellent, keep up the good work.
Bambino is the best and I will definitely recommended to everyone I know.
(much better than most of the other retailers i know)
- Guy Inconito
- 1 Review
Don't worry about buying from Ireland
Having twins is stressful enough without a delay on the double buggy.
I ordered a double buggy on the 2nd April with a dispatch date on April 19th. This came and went so I gave it a few more days.
By the 23rd, the buggy still hadn't arrived so I emailed Bambino. Their customer service replied promptly apologising for the delay and offering me a replacement buggy in a colour of my choosing at no extra cost.
The replacement just arrived.
Superb customer service. Keep it up.
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- Emma McAndrew-Bruce
- 1 Review
Excellent customer service and super fast delivery!!
I recently purchased a baby jogger city mini gt double and after getting a few good price matches contacted you and your staff ( Leanne Trunkwald) was more then helpful and even called me to do the order great customer service and will defiantly be back. She's a credit to your team :)
Also the delivery for next day expecting it to be another £10 odd nope a couple of pound and arrived less then 24 hours after I ordered thank you very much Bambino Direct for the smooth easy service.
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- Farah Khemir Jatlaoui
- Ouistreham, GB
- 1 Review
A Happy customer from France
I have just taken delivery of my order with Bambino Direct : a car seat and a travel cot, and I have no doubt that I am going to use their services again.
The site has a great selection of products, and very competitive prices!
The delivery (to France) was far faster than expected.
Besides, my sales and customer service Advisor, Gemma, was particulary available and helpful, she made the order for me, urged the delivery and made sure I was happy with everything.
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- Fiona Mawhinney
- Glasgow, GB
- 2 Reviews
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- Louise Mundford
- 1 Review
Excellent service! Wish I had used you before!
We ordered a pushchair from you late Tuesday night and had it by Thursday morning. You informed us continuously with mail updates and even gave an hour delivery time of 10:08-11:08. Our pushchair was delivered at 10:10!!! It couldn't have been any better! Well done Bambino Direct! Thank you
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- Lindsey Nolan
- Sheffield, GB
- 1 Review
NOT HAPPY CUSTOMER !
I ordered a Phil and Teds cocoon from this company in March. It is now the second week of April, I am still waiting for it to be delivered. When I contacted customer services the woman i spoke to told me that it was not in stock and i would have to wait another week. I told her that when i ordered the cocoon, there was nothing on the web site to say it was currently out of stock, she did not reply to this, but rudely went silent then said they would take payment when the cocoons were in stock. I told her that I have already paid for it in March ! So now I am anxiously waiting for it to turn up, and hoping they don't try and take payment for it again !
Reply from www.bambinodirect.co.uk
I'm very sorry to hear you've experienced delays with your order and have been dissatisfied with our service on this occasion. I've located your order in the system and have escalated your issue to our customer services manager who'll be in touch soon to help resolve this for you. Once again I apologise for any inconvenience caused and hope that you will be satisfied with the final outcome.
Kind regards,
Laura
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- Kate Elizabeth Thorpe
- Warrington, GB
- 2 Reviews
Gobsmacked! Great prices, great quality and arrived within 24 hours...on standard free delivery!
We have been seeking a neutral bedding bale for the new arrival and have to say grimaced at the price, we haven't paid £85+ for bedding for a king size bed! Anyhow, happened upon the bambino direct website and found the same bale for half the price...too good to be true we thought and sought reviews for the company. After careful consideration decided to take our chances with Bambino direct. I placed my order at 19:25 last night, went for free standard delivery as we aren't in a hurry, and within half an hour received a confirmation and tracking number! Being suspicious thought that can't be right, but low and behold at 13:30 this afternoon ( less than 24 hours) our bundle has been delivered securely, well packaged and of fantastic quality! I would certainly recommend Bambino Direct and will be making more purchases before our bambino arrives in the summer!
Reply from www.bambinodirect.co.uk
Thank you for your wonderful feedback! We love to hear from our customers and are so pleased to hear you'll be shopping with us in the future. I've passed your lovely review on to the rest of the Bambino team to read. Thanks again and the best of luck with your new arrival in the summer!
Kind regards,
Laura
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- Graham English
- Basingstoke, IE
- 1 Review
Premium rate customer service number
Tried to get hold of Bambino direct over the holiday period and an answerphone kicked in to say not in until tuesday. The cynic in me thought i would key in for sales and see what happened. Sure enough someone answered. See where their priorities lie. Be warned, the number for customer services is a premium rate one. 41p a minute for me ouch!!
Reply from www.bambinodirect.co.uk
I'm very sorry to hear you were dissatisfied with our service on this occasion. I'd like to assure you that we take all feedback seriously and I will be passing your comments on to the relevant teams to see if we can improve this going forward. If your customer service query is ongoing please email your sales order number to myself at laura@bambinodirect.co.uk and I will aim to get this resolved for you asap. Once again I apologise for any inconvenience caused.
Kind regards,
Laura
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- Maru Mormina
- 1 Review
Competitive prices and superb service!
I purchased a car seat and later I cancel the transaction. Perfect! No hassle, no queries and a full refund was issued within the hour. Later that week I changed my mind (mainly because of the competitive the price). I ordered online with only standard delivery, which according to the website is between 3-5 days. I was surprised to have the item on my doorstep the following date.
Though the price was the same as Amazon, the delivery experience was far, far better. Also, the website is easy to navigate and the returns procedure makes the whole purchasing experience plain sailing.
Reply from www.bambinodirect.co.uk
Thank you for leaving such great feedback! It's great to hear how happy you are with our service and I hope you love your new purchases. We hope to see you shopping with us again in the future.
Kind regards,
Laura
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- Tahir Shafi
- London, GB
- 1 Review
Best Deal Best Service
I don't think any other website can beat their deal. the services i received it was great and as promised. i will always use the website. thanks
Reply from www.bambinodirect.co.uk
Thank you for the great feedback! It's fantastic to hear that you are very happy with our service and prices and that you'll be using Bambino Direct again in the future.
Kind regards,
Laura
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- Zuleika Woozeer
- Kingston upon Hull, GB
- 1 Review
Great site, great service! Would use again!
This is the first time I've ever used Bambino Direct after finding them randomly via a Google search. I was impressed with the wide range of baby products they sell. Products were excellent quality and are as pictured on the site. Products were delivered quickly. I also liked that the website is easy to navigate. Would definitely use again and would recommend them to other people.
The only criticism I would give would be that £50 is a fairly high amount to get free delivery but although it would be nice if it was lower I don't feel that the delivery charge is that extortionate compared to other companies.
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- Vicky MarCh
- London, GB
- 1 Review
Perfection!
I am not exagerating, this company offers a supperb service because they sell good products with a great price and they will deliver your purchase quickly, and I mean very quick like in the other day! I am so happy that I've finally found an online store that can do what promisses. Thank you!
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- Amanda James Griffiths
- Port Talbot, GB
- 1 Review
Very good service great staff verry happy :)
Great lovely reliable staff .would highly recommend them .defnatly use this company again xx
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- Helen Dyson
- Swansea, GB
- 1 Review
Superb service.
Delighted with purchase, very friendly staff great customer service , would recomend highly .
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- Aimee N Wayne Morgan
- Huddersfield, GB
- 1 Review
Great
Priced matched the product and provided next day delivery direct from the manufacturer. Couldn't ask for more than that. Will certainly use again.
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- Kelly Silverlock
- 1 Review
Fantastic service
I ordered a baby jogger city select and was extremely pleased with the service I received.
I enquired via email due to having a newborn (meaning telephone calls with a baby crying can be difficult) and got a quick response from Gemma Poppleton. Gemma price matched for me offering a very competitive price and replied to all my emails straight away. She was a pleasure to deal with, I ordered that day and had my pram within a couple of days!
Great product, great price and lovely customer service I look forward to buying from them again and will be recommending to family and friends x
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- Martine Crowley
- Salisbury, GB
- 1 Review
Bambino - Give it a try!
Ordered a out n about double rain cover - there was a hiccup, seemingly my fault, and i was charged twice. However it was dealt with quickly and effectively so I am happy with the service i was given. The product arrived in good condition and was a competitive price.
- Nicola
- 2 Reviews
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- Kay Judd
- Westcliff, GB
- 1 Review
Quick delivery good communication
Got a maclaren buggy- cheapest I could find it here! Slight problem with online payment but it was sorted quickly. Quick despatch, would use again!
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- Pixie Rennie
- Peterborough, GB
- 1 Review
excellent.. very fast delivery.
i ordered a double pram in the evening.. very cheap. had reservations about the quality as it was so cheap. paid for next day delivery and it arrived before the school run the next morning! perfect. and the quality of pram is top! would definatly recommend to friends and family :)
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- Sabby Mirza
- Huddersfield, GB
- 1 Review
Excellent service
I'm due within the next 4 weeks so started panicking as I haven't bought anything, rang up Bambino Direct with my list and spoke to a lovely sales representative Gemma Poppleton. She helped with my order, and as a couple of things were not in stock, Gemma had got in touch with the supplier and provided me with a quick delivery date, putting my mind at ease.
I would highly recommend Bambino Direct to friends and family. Really thankful for the advice and speedy service.
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- Maura Corley
- Armagh, GB
- 1 Review
great customer service and very quick delivery
As i am expecting twins I had a few items i wanted to order and found bambino direct were the cheapest by far. When i was ready to place my order i realised they don't offer free delivery to my area. I contacted bambino direct through facebook and found they were very quick to reply and extremely helpful. I was advised to place my order over the telephone as they would be able to help with the delivery costs. The lady i spoke with was again very pleasent and was able to give me discount on the delivery. My order arrived within days (3days)! Very impressed by them i will definitely order again and recommend to my friends.
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- Zita Briggs
- 1 Review
Great Service, very happy with the overall experience!!!
I called Bambinodirect yesterday to enquire about ordering the Jane Trider Matrix Travel System in Graphite which I was keen to do as soon as possible. I called and spoke to [name removed] who was extremely helpful from the start informing me that the Travel system was in stock and that if I produced some evidence they would price match. Having spoken to a few companies, who weren't as helpful as yourselves I emailed [name removed] telling her that I could get 15% of Mothercare but that I would rather order from Bambinodirect and if they could offer me 10% off I would order there and then. [name removed] came back to me straight away and said that you could offer me the extra 10% as requested and she would call me back to place the order. She did this promptly and was very helpful and pleasant to deal with. I have since emailed her thanking her for her time and how much I appreciared the help when making such a large and important purchase. I just can't wait to receive it now and look forward even more to using it for our first baby!! I am a very happy customer and will certainly look to Bambinodirect firstly when making any further baby purchases.. which I will be doing very soon!! I also will not hesitate to recommend to any of my friends. Thanks again for all your help.
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- Kim E M Rowley
- 1 Review
very helpful and friendly
very helpful made me feel so much less worried about getting all babies items excellent idea to do a baby pla and so much more straigh forward then mothercare baby pla x
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- Victoria Affleck
- 1 Review
This IS Customer Service
I purchased a pushchair in September 2012. The other day I noticed a problem with one of the wheels and therefore contacted Bambino Direct on the Thursday. By the next day I received an email from Bambino Direct telling me a replacement wheel had been sent out to me and would arrive on Monday. The wheel arrived on Monday morning as promised. I was very apprehensive when I discovered the problem with the wheel as I had bought the product online and therefore could not physically go to the store to return it in person but the representatives I spoke to were very knowledgeable in the process for resolving issues as well as being extremely helpful and pleasant. I didn't have to speak to various departments or people or make several calls to chase up a resolution. I work in customer service myself and therefore have very high standards for what in my opinion constitutes good customer service but to have my issue resolved within 24 hours and the wheel actually received within 48 hours exceeded my expectations. I will have no reservations in recommending Bambino Direct to anyone as in my opinion the standard of customer service in any company only becomes apparent in the way they resolve customer issues and complaints! Thank you to Justine Lee and Leanne Trunkwald who resolved with my problem efficiently and professionally. Great service.
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- Tracey Baron
- Enniskillen, GB
- 2 Reviews
Would definitely recommend
I hadn't came across bambino direct before but was researching carseats for my child I found exactly what I was looking for, for a brilliant price. Living in Northern Ireland I didn't qualify for free delivery which is standard for a lot of companies I have encountered and realised I would have to pay a reasonable postage charge. I received a top quality item with top quality service my item was delivered a day early 24 hrs after placing my order which is fantastic have never received any items next day even when paying full next day delivery charges so I'm more than happy would definitely recommend and will be shopping with bambino again.
