I purchased a Kuster high chair...I was surprised when it arrived 2 days later. It was however not the colour I had ordered. I phoned them and the first thing the man asked was "if i could just like the colour I had received?" I stated no it was not what I had ordered and was informed they would pick it up and exhcange it. I was given a date and stayed in all day and no one arrived. I phoned around 5 pm and was told no one was coming. They gave me another date and again I stayed in all day waiting for it to be picked up to no avail. I then phoned and had a very hard time getting any answers out of them. I had to send the product back via courier paying for it myself and threaten with legal action before getting a refund processed! Shocking customer service and horrible attitudes!! I would think twice before using them even if the price is good!!!! I purchased my highchair...in the proper colour from another reputable baby site who were only too happy to pricematch!
To reply as a company, please log in to your business account.