Bambino Direct reviewed by

Long Sutton, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid worse customer service ever

Bought my nursery furniture from this company online prices were competitive order 4th August allowing what I thought would be sufficient time as my baby is due 8th Nov paid in full over £1000 what advised delivery would be 6 weeks approx middle of September we got to the 16th September and I hadn't heard anything so decided to chase as was told it would be w/c 30th Sept I waited until 3rd Oct hadn't heard anything so called again a d was assured still w/c 30th Sept even though that week was almost over and then the following morning received and email stating a two week wait I called the person concerned and they were looking into it we are almost another week later and I'm still waiting for the call back I was promised last week. They simply don't care and will tell you anything my nursery is almost ready and I have no finalised delivery date on the furniture which I fell in love with back in July just wish I had bought elsewhere as this company simply doesn't care can't be bothered to contact customers and has ruined what is meant to be a special time preparing my nursery AVOiD at all costs even if more expensive elsewhere I wouldn't give them the time of day and I'm just hoping my furniture arrives at some point otherwise I will be contacting my credit card supplier as thank goodness when shopping online I use my credit card for extra protection.
    Bambino Direct
    TrustScore 7.9 / 10
    331 Reviews

    Reply from Bambino Direct

    Hi Sarah,

    I'm sorry to hear this. Do you have an order number so I can escalate this for you? You can email me at brooke@bambinodirect.co.uk

    Kind Regards
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