Bambino Direct reviewed by

Hopton On Sea, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Stay Away Very Poor Customer Service

I have found there customer service is disgusting at best. I ordered a colour pack for a pram on the 2nd dec was told delivery on the 6th. Then on the 5th an email it will be the 10th. On the 9th an email delivery will now be the 20th. Took a day off work nothing. Phoned up spoke to a guy called Asif told me wont be available till march....! No email to tell me it wasnt comming on the 20th nothing...! On the web site the tracking said now available 6th Jan so when was you planning to tell me it will be in march..?, the baby is due mid january. I managed to find a pack on another website £5 more. I asked if as a gesture of good will would you refund me the £24 he said no. Considering how much i have been put out and the fact they havent left much time to get the goods from somewhere else i think its disgusting and out of order. For the sake of £5 they have alieninated a customer to spread the word of their bad experience and never purchase from them again. If only i checked out other web sites for reviews instead of this one i would have stayed well clear. Even there facebook site has customers complaining so Please think hard before ordering from this site.
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