Bambino Direct reviews

Bambino Direct reviews

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Fantastic service and great product

I ordered a baby jogger city mini over the phone. Great customer service. Best price I've seen anywhere. Free delivery and arrived promptly. Will shop with bambino direct again.
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Prompt delivery

I have recently purchased a "princess and the frog" dressing table set. I cannot comment on the quality of the product yet as it is a Christmas present so is still in its box hidden away.
The service from Bambino Direct has been excellent. Prompt delivery.
Hopefully the product itself will be excellent too!
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Excellent!

Great price, fast delivery, very satisfied....
I would recommend Bambino Direct and will definitely use the service again!
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Avoid worse customer service ever

Bought my nursery furniture from this company online prices were competitive order 4th August allowing what I thought would be sufficient time as my baby is due 8th Nov paid in full over £1000 what advised delivery would be 6 weeks approx middle of September we got to the 16th September and I hadn't heard anything so decided to chase as was told it would be w/c 30th Sept I waited until 3rd Oct hadn't heard anything so called again a d was assured still w/c 30th Sept even though that week was almost over and then the following morning received and email stating a two week wait I called the person concerned and they were looking into it we are almost another week later and I'm still waiting for the call back I was promised last week. They simply don't care and will tell you anything my nursery is almost ready and I have no finalised delivery date on the furniture which I fell in love with back in July just wish I had bought elsewhere as this company simply doesn't care can't be bothered to contact customers and has ruined what is meant to be a special time preparing my nursery AVOiD at all costs even if more expensive elsewhere I wouldn't give them the time of day and I'm just hoping my furniture arrives at some point otherwise I will be contacting my credit card supplier as thank goodness when shopping online I use my credit card for extra protection.
www.bambinodirect.co.uk

Reply from www.bambinodirect.co.uk

Hi Sarah,

I'm sorry to hear this. Do you have an order number so I can escalate this for you? You can email me at brooke@bambinodirect.co.uk

Kind Regards
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WORST CUSTOMER SERVICE

This company is shocking.. It was my worst ever online experience & I will most definitely not be a retuning customer.

Earlier this year I purchased a stroller. Delivery was prompt etc, no problems there. The problems were when I began using the stroller. The front left wheel was faulty & was very difficult to push whilst my toddler was sat in it. The hood didn't match the description on the website either.

I contacted Bambino Direct who arranged a collection so the manufaturer could investigate. This meant that I was left without a pushchair whilst the investigation was under way.

The pushchair eventually returned with a note from the manufacturer saying that the chasis had been realigned. I was not impressed, when I called Bambino Direct I told them I either wanted a brand new replacement or my money back.. Instead I get a repaired item, which was faulty in the first place!

Anyway.. Regardless of the 'chassis being aligned' the pushchair remained the same! I called Bambino Direct AGAIN and they arranged yet another collection so that the pushchair could be investigated by the manufaturer. Again I was left without a pushchair.

The pushchair came back from the manufacturer with a note saying that the problem I was reporting was from wear and tear!! As you can imagine I was furious, the pushchair arrived faulty in the first place and I had used the pushchair just a handful of times!

I called Bambino direct a countless number of times to get a refund.. They were not helpful in the slightest and always passed on the blame to the manufacturer, saying that they were the ones who made the final decision into any investigations made etc.

Clearly stated on the Bambino direct website is this:

Faults occurring within 28 Days of Receipt:
If any of our products develop a fault within the first 28 days we are happy to help you resolve the issue. Whether it's for repair or replace. Your statutory rights may allow refunds in specific instances, please call us if you need advice.

I contacted them on the day of delivery to advise them of the fault and they made the process very difficult, so difficult that I still to this day am lumbered with a faulty pushchair in my garage and no refund.

I read the reviews on here after my experience, and contacted Laura at Bambino Direct on the email address she had provided for the customers who had left negative feedback.. Laura promised all of the unhappy customers a quick resolution to their problems. I received no response.

Bambino direct.. If you are reading this, there is a faulty pushchair in my garage that could so with collecting. Many thanks.

Stay away from this company at all costs.
www.bambinodirect.co.uk

Reply from www.bambinodirect.co.uk

Hi Rachel,

I'm sorry to hear this. Do you have an order number so I can look into this for you? You can email me at brooke@bambinodirect.co.uk

Kind Regards
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excellent all way round

The trampoline is of the best quality, instructions are very good and easy to follow.
I am very pleased with everything and my grandchildren love it.
Your service and delivery is excellent and exceeded my expectations in everyway.
I only wish, that all the companies would follow your example
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Without doubt, the worst online experience I have ever had

We ordered a Concord Neo travel system from Bambino direct, the price was good and the delivery was fast. Unfortunately that's where the good part ends.

When we unpacked the goods there was a rip in the fabric of the pushchair. We called Bambino immediately and they asked us to e-mail a photo of the damage. We did this straight away and were told it was definitely faulty.

We were advised to wait 48 hours for a response. 48 hours came and went, so we called to chase. They refuse to let you speak to the returns team, so we spoke to customer services who advised they were waiting for a response from the supplier and we would hear in a couple of days.

Surprise, surprise, no returned call again. We called to chase again and were again told they were waiting for a response but we would definitely hear back by the end of the week. By Friday evening, still nothing, so we called them again and were told they may have a replacement in stock and that they would see if they could get that sent to us. We were asked to wait until Monday.

You guessed it, no call back from Bambino on the Monday, so we called again on Tuesday. Customer services then claimed there was no note of them ever offering us the replacement as they don't hold it in stock! They then said that they would e-mail the supplier to see if they had one, this is 2 weeks after being told they had already done this! We were assured they would call us back by Thursday and low and behold, nothing.

We called again Thursday evening and were told they had a reply from the supplier and that they couldn't find a replacement. We then said we wanted to return the goods for a refund and they said collection would take place the next day.

Parcel Force arrived the next day and said they were only authorised to take one box as that's what the order from Bambino said. The travel system is in two big boxes. I managed to get the driver to wait whilst I rang Bambino and the lady spoke directly to the driver and agreed to cancel that collection but put through another one for the same day, with 2 boxes. The driver accepted this and took both boxes.

On the Monday, another Parcel Force driver turned up to take 2 boxes. Bambino had put the collection through for the Monday. Obviously the boxes had already gone, so I advised the driver of this.

We called Bambino a couple of days later and were advised the goods had been received but that they would need 48 hours to check them. We then received an e-mail asking us to arrange for collection of the goods! Two days later we called Bambino again, and a very rude lady told my wife that they hadn't received the travel system and had only received a fabric pack, seeing as we hadn't ordered a fabric pack from them or anyone else, and they don't actually exist for that model, this seems very unlikely.

They then said that they need 5 working days to investigate but if they can't track down the goods they won't give us any money back. As this is over £500, it is obviously very disturbing. We are not in the position to buy something we clearly need before the baby is born.

We are currently left waiting, again, whilst getting ever closer to the due date.

I can honestly say that Bambino Direct is the worst online company I have ever had the misfortune to deal with. What appears to be a good price is definitely overshadowed by absolutely appalling customer service.

Avoid, Avoid, Avoid
www.bambinodirect.co.uk

Reply from www.bambinodirect.co.uk

Hi Jonathon,

I'm sorry to hear about your experience with us. Do you have an order number so I can look into this for you?

Kind Regards
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Excellent service

Great price, super fast delivery. Will definitely use again.
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Great value on quality products. Fast delivery.

Best price available on the web for the item I was looking for (MacLAren Globetrotter pusher).

Ordering was an easy process.

Customer service was very response ( I needed to change the address of delivery).

And the product arrived in perfect condition (not bashed and battered like some other courier companies!).

Will shop with Bambino Direct again ....
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stay away !

What a experience !! awful!! bought a pushchair and a car seat, the pushchair was delivered after few days- damaged!! car seat was missing :( phoned numerous times now trying to solve it...so called to asked to have a pushchair replaced, they collected it promised replace it as soon as possible nearly week later still no car seat no pushchair! I even offered to go myself to a showroom and collect it myself I was told I cannot as they don't have pushchair in stockroom ! what a lie ! they clearly got one in there if I wanted to buy another one ! an adviser offered to put £ 20 to rent a pushchair from them ?!! why would I wanna rent a pushchair if I just bought a brand new???? operators keep promising to call you back but these are just promises....I am pregnant and cannot carry my little one around so was looking to have my new pushchair, but all I have is stress now !! what a awful company...awful awful awful stay away never ever think that u might save few £ with them u will be spending much more on phone calls etc ....so disappointed..and if the company can read this - be ashamed of yourself I cannot believe you call it business !!
www.bambinodirect.co.uk

Reply from www.bambinodirect.co.uk

Hi Ruta,

I'm sorry to hear about the experience you have had with us. Do you have an order number so I can look into this for you and escalate it with our customer services team?

Kind Regards
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Superfast

Was seriously impressed how quickly my order arrived, it literally was 24 hours. All the products were in perfect condition and will definitely use the service again.
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Ordering was difficult but effort proved worthwhile

Tried to pay with PayPal and system broke and threw me out. Went through process again with bank card and order was accepted. Tried to register account so I could track order but system wouldn't let me. Non-member order tracking was good though and received goods in little over 24 hours so pleased with that.
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Simple and effective

Many choices of brands at competitive prices, customer service highly available and highly effective

Delivery fast and economic
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Super product received very quickly

Great car seat. Looks good and has a great safety rating
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Wouldn't recommend to my worst enemie!

Ordered 2 items a month ago from these people both stated in stock and available for delivery 4days later. I called them the day of delivery to be told there not in stock and delivery was now due for 2 weeks from then (tomorrow) I'm now told when I call to confirm that there still not in stock and will be next week until we receive the goods (we've paid £130 for) and told there automatic system to alert customers on delays is broken and they are aware but haven't tasked any staff to notify in place and expected to last a few weeks till fixed. This company does not value it's customers and once they have your money don't care about you any longer. Only positive thing is the customer service agents seam friendly and honest. Do NOT buy from these
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Excellent price, free postage, quick delivery

Ordered a Britax car seat for my Grandson, this was the cheapest online price my daughter could find. Added bonus of free postage plus two free sunshades (worth £20) included as a special offer.
Product arrived within three days and was left with my neighbour as there was no one Omar home. Would thoroughly recommend this company :-)
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SHOCKING COMPANY

I ordered a beautiful cot from Bambino Direct. It arrived on the date expected, fab, however the parcels were filthy, ripped and the contents damaged. It took an age to get a returns approval, an age for the company to collect. This was bad enough; but the replacement took 5 separate attempts to be delivered. The sales assistants blatantly lied to me on two occasions saying the replacement was en route for the agreed dates, only to be told by the couriers that they had no record of such parcels. I had to take 4 separate days off of work to await delivery, only to be told it was other either lost or non existent. I lost earnings as I am self employed, not to mention the increase in both my mobile phone bill and landline phone bill calling an 08 number to chase the deliveries up. When I claimed for loss of earnings they took weeks to reply, and simply said that they cannot compensate for forces beyond their control and that because i did not specify a date for delivery they were not liable! This is ridiculous as I simply wanted delivery of of the goods that I had already paid for, and so with each failure to deliver I had to take the next available delivery date, which would again materialise to be another wasted day! How is it possible for such a huge online company to behave so unprofessionally with no thought for the undue stress on a member of their target demographic, a pregnant woman!? Blatant lies and disregard of the consumer. I truly thought I had been duped out of my money. The replacement that eventually turned up had marks and dinks on it and looked like a reject also. I just could not bare another 8 weeks of anxiety and disappointment in tying to return it for a refund. Unbelievably bad company. Never had any issues with Mothercare, Amazon, Next etc and I have recently ordered a highchair from online4baby, the delivery turned up exactly when stated, within the hours slot specified; fantastic service. I would never use, recommend Bambino Direct ever again; these companies should be answerable to someone but sadly not. The above grievance refers to Return Reference: 77131942, Baby Amigo Vivero Cot Sleigh Bed in Natural. The dates on which you failed to deliver where: 19/06/2013, 21/06/2013, 26/06/2013 and 01/07/2013; the cot bed was finally delivered on Wednesday 3rd July, a 5th day of lost earnings for myself as I had to wait in for the delivery again. Moreover the goods were scratched and dented in places
www.bambinodirect.co.uk

Reply from www.bambinodirect.co.uk

Hi Katherine,

I'm really sorry to hear about your experience with us. Do you have an order number so I can look into this for you?

Kind Regards
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Fantastic

Ordered my goods in the morning and were delivered next day morning. Everything was of high quality as described in website.Now that's what I call a fantabulous service.
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Great product. Great service.

I ordered a product with standard delivery and it arrived within 2 working days, Very happy with the product and the service. Will certainly use again.
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Fantastic service ordered at lunchtime and was here within 24 hours

The site was really easy to use, ordered it at lunchtime and within 24 hours the order was sat in my living room. The service was super speedy and I only had the free standard delivery. I was kept informed at dispatch and also when it was out for delivery. I would not hesitate in using again and recommending to others- a top class company!!

www.bambinodirect.co.uk Details

About this company

Bambino Direct is the leading online retailer of pushchairs, baby furniture and car seats. We carry a huge stock of pushchairs, baby furniture and car seats from Quinny, Maxi-Cosi and Stokke.

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