Long story short, Royal Mail lost my package and I spent 3 weeks on the phone with automated switchboards before they admitted they lost it. Then I was told I had to contact the seller and get them to send the item out again and that the seller could apply for reimbursement. I was worried that this was going to be even more hassle as Bannafingers hadn't done a thing wrong, why should they be out of pocket? But I rang them up (phone was picked up on the first ring!) and 3 minutes later my replacement trousers where ordered, with free next day delivery to apologise for Royal Mails mistake! And half the phone call was having a nice moaning session about the post service.
Amazing company! I had a problem and they fixed it immediately, no faff and no red tape. I feel a sudden pang of loyalty to BananaFingers now and will buy here a lot more often with the knowledge that any problems will be sorted.
Great company! Products are top notch with great variety, and fairly priced. Customer service and delivery are second to none. Even when I had an item to return for a replacement (through orderingnthe wrong size, my fault) they still got it sent out by next day delivery. I certainly won't be looking anywhere else for my climbing gear.
Easy to order, efficient & fast delivery service, cost of delivery bit expensive
Great service and quick delivery. Recommended and would use again.
I've ordered a few things from BananaFingers now and have found them extremely easy to buy from. Their website gives you the details you need, the prices are very reasonable and if you order over 60 GBP's worth you get free next day shipping.
Excellent service, keep up the good work :-)
I wasn't expecting a text and email from Royal Mail telling me when they would deliver my item. Most impressive, as I am often out when the post arrives and then have the hassle of going to the collecting office for my parcels. So this meant I could be at home for the delivery, which was swift.
Banana Fingers are an amazing company and by far the best customer service I have received not only from an online store, but from all outdoor stores. They really know their product and almost instantly reply with advice. I was so happy with my climbing shoes and the way they dealt with my order that I immediately bought a lot more from them. Again, before purchase I emailed for advice and got some great feedback and suggestions. Very happy customer :) I would even use Banana Fingers if I found it cheaper on another site.
I always order my climbing stuff from this site, and I've always found their stock good, their prices competitive, and their service friendly and efficient. I would (and do) recommend them to anyone. Recently ordered some new shoes which ended up getting held at the post office and sent back, due to me not finding the "sorry, you were out" card until it was too late. While I was planning to call BananaFingers, they called me to query it and sent the shoes out again with no hesitation and no extra charge. Top customer service!
Great, straightforward, clear website, good range/stock, prompt delivery (Black Diamond Couloir harness). Absolutely zero complaints. I'm not a climber but will use them again for any other misc gear I need.
I ordered some shoes for my wife and I, they were good value and arrived very quickly. Before ordering, I checked via email if we needed to go a size larger in this specific shoe. We received a most helpful response within the hour, we were impressed.
I will certainly use BananaFingers again.
I was most impressed by the service I received from bananafingers.co.uk. The order was despatched within hours of being placed and delivered within two days. A query regarding one item was answered by email the same day and the problem dealt with to a most satisfactory outcome.
I have no doubt that I would recommend them to any of my climbing friends in future.
We desperately needed a new pair Katana laces in a hard to get small size. The very informative website showed them in stock, but I rang the shop to check just in case; the guy who answered the phone couldn't have been more helpful! Shoes arrived the following morning as promised at 8:30am by fantastic value next day delivery. Due to an unforseen change of plan, we returned the shoes to exchange for a different model, and got the same amazing service again..
Highly, highly recommended, many thanks!
Had a few bits from banana fingers over the last year or so, a new chalk bag, chalk and some tip juice of late. They have always been helpful and respond quickly to queries, deliver quickly and safely. To the folk at banana fingers, cheers!
I buy all of my climbing gear from Banana Fingers. Banana Fingers has almost every type of gear that any climber will need. It has a brilliant website layout that is very simple to use. Also when buying shoes the brilliant size converter is extremely helpful when buying a different type of shoe. The delivery time is brilliant. With everything that I have purchased it has arrived either the next day or the day after. Furthermore I purchased a pair of shoes and they didn't fit properly so I had to return them for a smaller size. This process was extremely easy and quick. To conclude Banana Fingers is a brilliant site that sell every type of gear and delivers very quickly. I recommend this site to everyone that I climb with and is buying new gear. It's brilliant!
I can recommend BananaFingers with no exceptions a superb supplier. I was looking for a pair of Prana pants and the only place that had them in stock was BananaFingers. I ordered them and they arrived the next day despite the fact I only paid for the standard delivery, the shopping experience was simple and easy to complete. If you're looking for Prana and want to have access to the complete stock, Bananafingers are the only stockist and supplier - WITH stock that I know of in the UK. I will definitely be checking BananaFingers before I buy elsewhere in future, thank you.
Metolius rope bag, grigri 2 and Sterling Ion 2 rope arrived very promptly. Cannot wait to try them out in France.
BananaFingers are the best supplier of climbing gear. They have faultless service and excellent products at the best prices.
I really appreciate the prix, even for Spanish people are cheaper than in our country.
Every time I need something, I'm sure I can find in Banana Fingers. Good prices and best customer service.
I kept looking at BananaFingers for a while until I decided to buy everything I was after in a oner from here. Was constantly kept informed of what was happening with my order and they followed my delivery instructions as well. Will defo deal with again for such an easy transaction.
Easy to use web site, quick to browse through. Good description of products and reviews to help make the final decision. Plenty to choose from from low budget to wallet busters too.
Would definitely use again
I paid for next day delivery for the item to be delivered on a Saturday. It arrived in perfect time and was well wrapped up and protected. The crash pad works great and it is light weight and durable. I fashioned a strap so I can carry in on both shoulders. Will be using Banana Fingers again. Thanks
Had a query with item before ordering and got a quick and helpful response. Also follow customer service very good and thorough. Would indeed order again. They stock a good selection of top climbing gear at competitive prices. Very happy with overall service.
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