Ordered climbing gear at a very competitive price. Particularly liked delivery by royal mail as I knew it would be taken to local post office depot if I wasn't in to sign. Put order in about 8am dispatched by 9.15am. That's a service! Gear arrived fine and got free delivery as well.
The items are delivered quickly and the customer service is excellent. Pricing on the website are also very good and the range of stock items give a large range of choice. A fantastic website for climbing supplies
I ordered a pair of Black Diamond Alpine Cork trekking poles and opted for the very reasonably priced next day delivery.
The poles arrived well packaged the next morning.
I am very happy with the whole shopping experience and would highly recommend BananaFingers!
Emails answered quickly and effectively, issues (which weren't Bananafingers fault) resolved in no time at all, swift delivery. This is how it should be done - a fantastic example of customer service at its finest. I'll definitely be shopping with Bananafingers again.
It's a very useful website with a wide range of products at really good prices. I like the reviews on products as well meaning you get an idea of what others think before buying the product. Definately going to use it again.
Ordered a super dry rope and bag, it was posted when they said they would do it, was able to track it all the way to my front door, the products where as expected for a decent price, so what more could you want? They also have a catchy fab name!
Really good info and advice of all the bits offered. Worth while a visit and you'll probably stick with them!
Was a nice experience buying with Banana Fingers. Great products with low price.
Ordered a pair of Five Tens from Banana Fingers as they were much cheaper than other online sellers. Not used them before, but would certainly use them again. Fast delivery, good communications ...... No problems at all.
I'd readily use bananafingers again and recommend them to friends.
Really great service, very quick and efficient to order. Product (Rab Boreas Pull on) is brilliant and exactly as described. Would definitely recommend!
Although my purchase didn't go as smoothly as most, the after sales service was excellent!
I bought a climbing harness from Banana Fingers recently, but unfortunately the size was wrong. This was no fault of the distributor as they quoted the manufacturers size chart, which strangely was about 4 inches too large in the waist measurement. Obviously I wanted to swap the harness for a smaller size so I phoned BF asking what can be done about the P&P since this wasnt any fault of my own either. They generously said all postage will be refunded by themselves and they would send out a new harness asap. As I was going on a climbing trip the next weekend I urgently wanted the new harness to turn up quickly, which it did. The processing, turn around and communication was all excellent, well above what I have seen in the past with other organisations.. I would definitely use this company again as they realise customer service is an essential part of their business.
For anyone interested the said harness is a Petzl Corax, and I am still not sure why the size chart is so innacurate. I contacted Petzl who just referred me to the UK distributor. Not much help there!
Banana Fingers products are well priced and their flexible approach to shipping is a real bonus. I needed my item in a hurry and it arrived as promised - trackable Royal Mail is great, you can specify a safe delivery location if out which avoids the trauma of waiting in for / missing courier companies. I'm delighted with my Black Diamond Trail Back trekking poles - they transformed my walking experience and the 'flicklock' system which swayed my choice, was reliable and easy and to use. A great on-line retail experience, thanks!
Very good climbing kit bag. it is just the right size and contains various pockets to keep things apart. i struggled to find anywhere to be able to buy such a bag, The delivery was very quick as well
Following my order I received various emails regarding the stages of my order. Service was fast and reliable. Would recommend.
I just ordered a pair of Lapis Rollyballs and some Metolius chalk. It arrived very quickly.
I would just add that it would be better if we could use our discout codes for a further purchase instead of having the offer for a limited time.
This order was for a pair of 5.10 Quantums, a replacement for a pair they had recommended to me. The original recommendation was spot on - these shoes are perfect for my foot shape and work extremely well for the climbing I am doing. Now replaced them afer they started to drop to bits (after a lot of use). Didn't need any advice this time but service was still flawless.
I have used Banana Fingers twice now for climbing equipment and can say they have been brilliant. The web site is informative for making the big decisions on which shoes to buy in my case. Service is quick and the prices are spot on. Keep it up guys I recommend you to anyone looking for climbing equipment.
Good price good service.
Good price for the good product. But placed an order from next day delivery well before 2pm as specified on Bananafingers website and received it two days later! Bit disappointing...
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