I bought some E9 clothes from Bananafingers. I couldn't find much e9 clothing anywhere so was delighted to find Bananafingers stocks some. There was a slight problem with my order but Bananafingers rang me immediately to resolve the problem. I needed a refund for an item which was out of stock and this refund was done immediately. My parcel arrived the next day. The clothes were great. Can't really ask for a more efficient service.
Website is excellent, products are quality & communication is superb!! I ordered 2 petzl picchu helmets & 1 wild country full body harness for my daughters so they can join us on our climbing adventures. Bananas fingers called me as they didn't have the petzl blue in stock- I could have another orange or wait an extra day for the blue. We waited and it was worth it, the girls LOVE their new kit. Will be using banana fingers again myself & will recommend to others. Cheers :)
I recently purchased a chalk bag, some chalk to go into it, a pair of bouldering shoes (La Sportiva Python) and a pair of boot bananas. The quality of the products Bananafingers stock are quality. I wasn't sure about what size for the shoe to get but with several emails from Bananafingers giving advice on what size I should go with I think I have made the right choice. It's fitting and not too tight, suppose it'll get more comfortable when I break into it. Delivery is also very quick - as promised within 3 days (excluding weekends fair enough). Prices are also very competitive too !
I purchased a couple of carabenas from the site. Well described, and once ordered, arrived speedily and well packaged. Product is brilliant and just as I'd hoped.
Although I imagine most people purchase more expensive items, I would have preferred there to be a cheaper (non tracking) postage option, as my items were only small and amounted to £18.
Otherwise, no complaints!
I found this to be an excellent site with a huge range of products and brands that you cannot get on the high street. Delivery was fast and efficient. I would recommend this site to anyone as a must visit.
Good website that informed me that although the item was out of stock more were on order. This prompted me to return to the site a few days later and purchase the item. delivery was also fast. All in all a happy customer.
Great personal service. Fast and useful response to sizing questions. Speedy delivery.
I ordered a cycling/climbing helmet for my grandaughter's birthday and wanted the signalling light which was on the helmet last year. Banana Fingers found out that the manufacturer no longer supplied them and went to the trouble of finding one for us and sending it on to us free of charge. Excellent quality. No brainer for future purchases.
Very good, I’ve told all of my climbing friends to use it.
Brought a few things from Banana Fingers on line for my first outdoor climbing trip to the Peak District. Arrived really quickly and I was very pleased.
- They sent me the wrong product.
- I tried to call, but the customer support number wasn't working (and hadn't been for 1 month)
- I sent a message to them online, but their server 'had downtime' and the message became lost.
- Many weeks later I finally had a response.
No complaints, bought a pair of Banana Boots and an ATC which were dispatched quickly and arrived well-packaged. Prices are good too, the ATC was a couple of quid cheaper than another place I looked, delivery costs reasonable too.
Purchased a Black Diamond Bullet 16L on 17th June 2013, and the package arrived at my doorstep ( in MALAYSIA ) 12 days later. I am completely amazed on how fast the package arrives. I have done quite a number of online purchases, and this particular purchase surprise me the most in terms of efficiency. Banana Fingers, this is my 1st purchase from you, and definitely will not be the last. Bravo ! Cheers
Great gear, interesting quirky climbing company, rare import stock, professional quick service.
I purchased some hybrid canvas climbing/casual/summer shoes from a US brand relatively unknown here in the UK, for mixed use including cycling. BananaFingers had the best deal going on these shoes. They were too small so I sent them back for an exchange. This was an easy process. The larger pair were actually sent to me in the wrong colour - human error that happens sometimes. I could have returned these but am happy with the alternate colour, so I'm going to keep them. (Happy feet, am wearing the shoes as we speak!)
I would give five stars but for the fact that the wrong colour was sent back out. Perhaps just a one in a million slip of attention. In my case not a problem as I liked the other colour option as much, if not more than, my original choice, but for someone else this could be a potential hassle, what with the return of postage, additional waiting times, etc.
Anyway, I would definitely shop from them again. They have great prices and groovy items!
Go well into the wild blue yonder!
Banana Fingers, I salute you! I have received nothing but 1st class advice, service, prices & delivery from you. Thanks a lot for being the best. You are 2nd to none when it comes to all things climbing. Why look elsewhere?
I have placed a few orders with Banana Fingers recently. Each one has been dispatched almost immediately and turned up the next day or the day after. That was true even for an item that was out of stock when I ordered it.
I bought a couple of harnesses so I could try them on for size. I returned the one I didn't want without issue and had a refund in my bank account within a week.
And the last thing is that I think the items are very competitively priced. I have scouted around for the cheapest deals on ropes, harnesses, helmets, belays etc and ended up buying the whole lot from Banana Fingers because they were significantly cheaper than anywhere else I could find. Especially with the free delivery options.
All in all couldn't recommend the site more and will be using again for my next round of climbing purchases!
An excellent website from which I was able to select my trekking poles and at a price I could not get elsewhere. The poles were delivered on 11.5.13 having been ordered on 8.5.13. Unfortunately I was out and instead of Royal Mail putting them in my secure porch as arranged and which instructions incidentally were clearly marked on the parcel, they returned them to the local delivery centre from which I could not collect them until 14.5.13. I also had to make a special journey to do so.
The ordering process was quick and the website well designed. I was updated frequently on how my order was progressing, including tracked delivery with the royal mail (Track and Trace). Ordered Friday morning and received by midday on Saturday.
Products were well packaged and exactly as described.
Thanks Banana Fingers! Will definitely be recommending to my friends and will be using again myself.
Easy purchase, well priced but far more importantly their communications were excellent.
Banana Fingers' delivery partner let them down and the team went out of their way to ensure that I was kept informed and they really made me feel happy about using them again.
I brought some climbing shoes from them they gave me loads of good advice and even after I returned them to picky personal taste (ordered lace ups and discovered they aren't for me) sent back the velcro pair within the week. The nicest most helpful people and with incredible delivery time. You cant beat them.
Seriously though, I was looking for a good price on a Rab Neoshell jacket and Banana Fingers came up. Now you won't think you'd get personal service from an online company but Nick responded to my email promptly and most helpfully.
Great price, next day delivery, what's not to like. Going on my hot list for outdoor gear in future.
I had to return one pair of shoes and get the next size up which potentially could have been a nightmare but was so easy and trouble free, and the chap I spoke to on the phone was really helpful. The second pair of shoes are perfect and the price was excellent. They came really really quickly too. Will definitely be going back! Thanks
To reply as a company, please log in to your business account.