I called to make sure they had stock my size.
"Hang on, I'll go and check."
One minute later confirmed they did, and said that if I ordered before 2pm (I think), they would dispatch that day.
Which they did. Will definitely buy from BF again. :))
I ordered a pair of climbing shoes from BananaFingers and with free delivery they arrive within a few days. The site is very easy to navigate and when contacting the company by phone I found them to be very helpful. The climbing shoes I ordered were to tight for my feet so I sent them back and ask for the next size up, they had no problem with my request and I received the new size shoes within a few day. I highly recommend BananaFingers and would use them again.
A few days after I placed my order I hadn't receive my gear yet, so I got in touch using the contact form on the website. I got a friendly reply the same evening, saying that Royal Mail had probably mislaid the package - they resent the order the next day and it arrived the following day. Impressive service!
I had phoned Bananafingers before my purchase just to make sure the colours of the gear i bought were as I wanted. The colours on the website are not representative to what you will recieve, but when I phoned them they were more than happy to help. I didn't know that i could have written in the comments box reference colours. All in all, a great service, and very quickly despatched.
No problems. The service was all round really good, delivery was prompt and came with a warning about when it was going to arrive. This is my first purchase but from my experience I'd recommend Banana Fingers to anyone.
Excellent service, right stuff at the right price delivered on time to the right place - what more to say!
Probably one of the best online purchase experiences I have had. Great communications, rapid delivery and product exactly as described. All that aside from the best price I could find.
Very impressed with the regular updates by tx, the relationship they have with royal mail must be really good! I know when its been dispatched, when its at the local depot and when its been delivered!
The website is easy to use - good range of equipment with size and colours obvious. Fairly idiot prooof. Pricing very competitive even without any discount. Like Field and Trek when they started. Quick delivery
I have been climbing for 6 years now and feel privileged to work routes at level 8a; however, since I live in South Africa, purchasing specialised climbing shoes is always an issue. The imported range is rarely affordable and then finding the correct shoe size in the limited range of advanced shoes that are available is a mission. Luckily there is BananaFingers, since every time I (or one of my friends) struggle to find a specialised climbing product in our local stores, this excellent online gear store has it! Even though my friends and I are based in the RSA, we always receive our online BananaFingers purchases in minimal time. I will continue to use BananaFingers for these reasons.
Very impressed with the service from start to finish. Very efficient at processing orders, keeping me up to date with progress, and prompt delivery service. When the item received was too small, they were extremely quick to exchange the product, no questions asked!
Liam Hughes found this review useful
Ordered climbing gear at a very competitive price. Particularly liked delivery by royal mail as I knew it would be taken to local post office depot if I wasn't in to sign. Put order in about 8am dispatched by 9.15am. That's a service! Gear arrived fine and got free delivery as well.
The items are delivered quickly and the customer service is excellent. Pricing on the website are also very good and the range of stock items give a large range of choice. A fantastic website for climbing supplies
I ordered a pair of Black Diamond Alpine Cork trekking poles and opted for the very reasonably priced next day delivery.
The poles arrived well packaged the next morning.
I am very happy with the whole shopping experience and would highly recommend BananaFingers!
Emails answered quickly and effectively, issues (which weren't Bananafingers fault) resolved in no time at all, swift delivery. This is how it should be done - a fantastic example of customer service at its finest. I'll definitely be shopping with Bananafingers again.
It's a very useful website with a wide range of products at really good prices. I like the reviews on products as well meaning you get an idea of what others think before buying the product. Definately going to use it again.
Ordered a super dry rope and bag, it was posted when they said they would do it, was able to track it all the way to my front door, the products where as expected for a decent price, so what more could you want? They also have a catchy fab name!
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