I ordered a pair of pink leopard vans for my nieces 11th birthday and the soles on both trainers completely came apart in under a week. I contacted Bank and sent them photos of the trainers and i was advised that I should return the shoes, however I advised them that my niece had thrown the box and receipt out and since then I have received no reply. This is clearly not acceptable for a pair of trainers that are a premium brand and which cost me £45 and my niece was very upset. I will not be buying from BANK again.
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