I very often by from bank either in the Worcester shop or online,more so online as there are hundreds more items than the shop holds. I have been unsatisfied with products on a few occasions bought online over the past 6 months as many of the items have come less than satisfactory in the way that stitching on items has not been correct either gathered,not stitched properly coming apart or items such as gems and sequins hanging off. Some of the items received have looked like factory seconds that could not be sold in a shop !
Also sizes vary so much which I suppose is the brands problem to sort but perhaps should be noted through you as a supplier I'm only a size 8 but find one t'shirt will fit fine another way too big or too small. Even items of the same outfit in the same size vary and one will be rather large other smaller. Hence another good reason for the statement market tat.
BANK fashion i love it. Great deals check all the time for a good deal!!... i cannot comment on returning an item as i have never had to! :-) 1 of the 1st sites me or my daughter visits 1st when looking for clothing/shoes i recommend to anyone to look here 1st!!!!!!! x
I received an email informing me that my goods were available for me to collect in store. I went to the store and realised I had forgotten to take a copy of my email but I had the reference no and a very polite, helpful young man checked my ID and confirmed the reference number I gave him and I was able to pick up my goods without further delay.
I was very impressed with the order procedure and with the in store sales person who served me.
I have ordered lots of items this year and everything has been as described and turned up quickly.when i have ordered items out of stock my money has been refunded straight away without any fuss.
I purchased some items in November and returned the unwanted items via collect point? Approxiamtely 2 weeks later the same goods were re-delievered? Due to the time passed I had to drive from York to Wakefield to my nearest BANK store to return the items in order to receive a full refund. A journey I could have done without. So I have not purchased any items since.
Delivery of my item took 4.5 weeks customer service were good to a point however my emails of complaint have never been replied to, I was promised compensation which has never been paid, bank has turned out to be the worst Internet company I have dealt with.
Bank is a website what my teenager son uses. He loves the trying the latest fashion and Bank is the place where he is gets it all. Coats, shoes, tops, trousers you name it hes buys every thing at a good price aswell. He chooses what he needs all I do is to find out what I have to pay. I think Bank product are good value for money.
Nice selection of clothes.Fast delivery and Collect Plus returns service is a bonus but customer service is very slow to respond to emails.After purchasing a jacket and boots i was definitely not impressed when i received a promotional email a few days later offering 30% off Jackets and Boots
Having visited the website was surprised on the reduction in prices on lots of popular brand goods. Now regularly visit the website to see whats on offer as the most unexpected of goods are often reduced.
I have ordered several items from Bank for my Twins (boy/girl) 16yrs old. I have always recieved very prompt service with no problems at all.
The clothes and accessories have always been very good quality and the sizes are what you expect them to be, unlike some other places.
Some of the products are a little dearer than other online shopping outlets but but you get what you pay for. (my son is sat next to me in some Gio-Goi joggers I bought him last Christmas!)
Correspondace from Bank is prompt and keeps you up to date with your orders, which always arrive quickly and well packaged.
I would reccommend Bank to anyone wanting 'hassle free' shopping.
Although I have had various orders from bank fashion before they have been on time and i have been satisfied with my purchase.
In this order I have yet to recieve dispatch confirmation after 9 days. I have emailed Bank fashion twice and have got no responses for 7 days and 2 days so customer service is poor. The telephone customer service is also poor as the only information I recieved was a tracking number that does not work. This is getting me worried that my order will not arrive before christmas which will be a nightmare
I'd be very skeptical over using Bank as I've had a very bad experience in relation to the way I was dealt with by their customer services, also the next day delivery service was abysmal not once but twice (I tried again to see if this was a one off), I actually received an item from Germany next day. My experience has been upgraded to 2 stars from minus 1 due to the swift intervention of the Logistics Manager. I m very, very wary of ordering from Bank now and have been using other websites.
Bank is a really great clothes shop have bought clothes from there on numerous occasions and have always been pleased with the results especially the delivery when I've ordered online
Really bad customer service. Substandard item sent to me. Refuse to do straight exchange, then lie to me over phone about a check being sent out to me. Will NOT shop with them again and will NOT recommend BANK to others. If anything I would strongly discourage.
I paid £6.99 for next day delivery which never came. I then e-mailed customer services of bank many times some of which i waited five days for a reply. They tried telling me i lived in a secure unit area and they couldn't get in when actually i live in a detached bungalow. I then had to argue my case until someone actually bothered searching my address on Google maps just to prove it was no fault of my own! It was awful service and I'm never buying offline from bank again.
If your considering buying from Bank Fashion, i Strongly recommend it! ...I had a big order from them and i was thoroughly pleased with every single item! it arrived in record time they don't mess about getting your goods out to you! i personally will order again and again and again and ...Well you get the picture!! haha :D Thanks Bank Fashion!
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