I ordered a christmas present from bank - on the website it says that you will receive your package within seven days.
Five days after placing the order I recieved an email saying that it had finally been dispatched.
Two days after this there was no update on the parcel tracking system, I then called the courier company who told me that my order had not been picked up from the bank warehouse, the following then happened when I called bank.
*spoke to a representative who informed me that my order was at the wexham delivery site, he told me he would call to check its wareabouts as not to cause me any more hassle & ring me back in 30 mins.
* two hours later I call back, there is no record of my conversation with the representative, no update on my order and I am told it is still at the bank warehouse... probably. But to confirm this I will have to wait two hours whilst the representative checks and gets back to me.
*Five hours later I call back, there is no update on my parcel, no one knows where it is, I am told i cant have a refund as it has been despatched, even though I haven't received it and Bank have no record of its whareabouts. I am asked to wait another two hours for them to trace it.
*Two days later I havent had any update from any representatives but my parcel fianally arives.
All in all a complete shambles when it came to the delivery of my order, I definitely would not order from the website ever again but will continue to shop in store.
Awful customer service.
The value for money and quick delivery make bank stores top class.
Received a coat which had clearly been worn. Smelt of smoke, perfume, covered in makeup & had a return ticket to Leeds in the pocket.The replacement had a ripped arm. Was offered 10% off next order with free next day delivery. After several emails, hours waiting on hold,6 days later I still haven't even received my order & have not received any discount. Can I please have my coat that I originally ordered & paid for 3 weeks ago? For all the hassle dealing with rude staff & money spent on calls I really wished I hadn't of bothered. Not even worth 1 star.
Ordering online couldn't have been easier and it even looked better to be able to track online. Don't be fooled - item didn't arrive when stated in tracking and despite 2 phone calls the web site wasn't updated at all until the day I didn't check(had given up) and it was delivered on a a Sunday of all days.
Fed up of ordering from Bank and my purchase taki much longer than it should to arrive. Also have recieved items in the past that are clearly what someone else has returned as faulty as they are not packaged and have something wrong with them. Will not be orering from Bank online again
I was happy with the items, but they did send me one shirt that was marked incorrectly, therefore they thought they sent me the right size, but actually it was two sizes too big. When I returned them item, and asked for a refund, the size I wanted was not available anymore, so was given an instant refund. I was disapointed. But apart from that I was happy with their overall service.
A bought there one time, the delivery was really fast to Spain from UK and the clothes I bought were really cheap compared to their prize here.
I missed to have a track ID of my order and an easiest way to return back the items (if it was needed) when you are in another country different than the UK.
i placed a order with bank fashion and they charged me twice for my item!!! when i phoned up they said they had done no such thing so i went back to my branch who i bank with for them to check again and said there was 2 standing orders being held from bank fashion now i am going to have to wait up-to a week to debate about this situation, really unsatisfied and will never shop with the bank fashion online AGAIN!!!
I have always been a good customer of bank and am a regular online customer and have spend hundreds of pounds with them. Recently things have turned terrible and the customer services I have received have been extremely poor. As an example I waited over 2 weeks for an order that had gone missing and sent a complaint email to Bank on 17th Nov 2011, I didnt receive a response so sent another email on the 24th Nov 2011, still didnt receive a response and sent another email around 5th Dec 2011 and still havent received a response. This has made me question using them again. I have placed another order with bank on the 8th Dec 2011 and the website still shows awaiting dispatch when their website states delivery in 3 working days!
I ordered 3 items from Bank off the website, 2 of the items I received I had problems with. The first item still has the security tag on, I had to then go to a shop and ask them to take it off, the lady was very rude and imedatly asked me to prove I had brought the item, she didnt seem to believe that I had brought it even though i showed her the delivery note. The 2nd item had 3 holes it it, which I took back to the shop, no sorry at all. Would not shop at Bank again.
Would highly recommend this company to all my friends. Very easy to use website, service quick. Able to track parcel. Had it delivered to store for free and staff there were incredibly polite.
Not very professional sending out items ordered with security tags still on them and then telling you that you have to go to their local store (if you re lucky enough to live near one) to have them removed.
The product i purchased became faulty after teo weeks of owning the item and when i went to the bank store they wouldnt give me an exchange because they didnt have it in stock and wouldnt give me a refund because it was purchased online! Which is annoying because i know it can be done!!
My parcel went missing during delivery and I telephone and emailed Bank constantly trying to find out what had happened to my order.
Every time I telephoned I was told someone would call me back which they never did.
It took nearly 3 weeks to get them to finally refund me for the order I never received.
Will not shop online with them every again.
make store dilivery much quicker and not make the customer wait over a week for their delivery to be dispatched wen payment is taken out immediately
I shop at bank in store and online often and have never had any wrong orders or bad service. I have used the home delivery and collect in store option. Every item I have had has lasting quality and is always stylish and fits as it should. I shop here for myself and my teenage daughter and love their sales too
purchased a few items, 1 turned up with 2 buttons missing, 1 item split, 1 had plucks in the lining and my boots turned up with a price tag of £55 when i payed £79 !! I e-mailed and they said they were looking into it then 4 weeks later I phoned ( after trying for hours trying to get through ) still no explanation and still no conclusion. I WILL NOT be purchasing again........SORT OUT YOUR CUSTOMER SERVICES DEPARTMENT !!!!!!!!!!!!!!!!!!!
i ordered a new jacket from Bankfashion 23th of march and now a month later i still haven't recieved anything...
I've tried to contact them by phone, no answer and i contact them by mail i just get a standard answers...
NEVER buy anything from this scam company!
To reply as a company, please log in to your business account.