Reply from Baracuta
[REPLY]
- Reviews (1,018)
- Karl Mullings
- 2 Reviews
quality jacket everyone wants to know if its real!
fits great, reminds me of my youth, take it off and people check the label, a real smart jacket, perfect for summer wear, I now hhave four different harringtons, never thought check would be cool, the pink check looks very smart with jeans!
- Andy Pendleton
- 1 Review
Stuck for choice!
I have always rated and enjoyed wearing Baracuta clothes and now that I can shop online it makes it so much easier for me, it cuts out all the walking round shops and being distracted by people and sales drives which most men do not enjoy!
- Denis Coomans
- 1 Review
products look good but maybe the worst e-service ever...
I've never received my first order and I've had an answer to my mails after 2 or 3 weeks....
Even so, I've made a second.I've ordered a jacket in Large, I've received a Small....I've already sended 2 mails to know if I can return the jacket, I've still no answer....
- Graham Nutter
- 1 Review
customer services is ok, but online ordering is an awful experience
After having an account with Baracuta now for a couple of years and in that time ordering various products from them in that time, I never had any issues with regarding online purchases from the official site. However recently the online experience has dipped dramatically unfortunately. There has been issues with all four of my last online orders (a jumper and shirt which was out of stock yet I was still billed for and three singular orders for Harrington jackets, one of which my bank account was debited for and after waiting 7 days for it to turn up with no success, I contacted customer services, who advised me the jacket although clearly being displayed on the website in the size I ordered,was in fact out of stock. No effort was made to contact me with regards to there being a problem with this order prior to my phonecall. Another Harrington order where I actually rang up customer services to place the order and availability because of my poor previous experience. I was told everything was fine with the order and it was in stock. Again having waited nearly a week I contacted customer services regarding this specific order, only to be told, even after assurances,the jacket was out of stock!! ). However due to all the problems I encountered recently. I was offered the option of picking another jacket uptown a certain value which inturn Baracuta would offer at the original sale price, which I thank baracuta for
- Max Olin
- 1 Review
- Thomas Clark
- 1 Review
- john young
- 1 Review
the no1 harrington
wow take a look at this website its got the best harringtons and top shirts
- Ben Garton
- 1 Review
Decent service and a great quality product
Easy to use website, great sale prices compared to rrp. Free delivery was relatively quick and had parcel force tracking. Great quality harington jacket, have had chaper unbranded jackets in the past and the baracuta looks better, feels better, fits better and will definately last longer.
- Jane Shaw
- 1 Review
Fantastic service,quality and satisfaction!!!
My husband just loves his baracuta jacket I bought him for christmas, he bought another one in the recent sale and can't believe the quality of it for the amazing price of £25!! Thank you - we will certainly be shopping with Baracuta again and again..........
- S Thompson
- 1 Review
5 star service would highly recommend!
Really pleased with the g9 Harrington I bought it was amazing value in the sale. I have not seen a better priced one at any retailer or website. I was very surprised in how quickly I received my item, it came in a matter of about 2 working days which was great as I wanted it to go out in the following day. An email was sent once my item had been dispatched which was a nice touch, I work in retail and understand that the little touches help keep the customer happy. I have also signed up to the newsletter as I would certainly like to here about new lines and forthcoming sales. Over all couldn't ask for more, I will certainly be using again.
- Alice Dowhyj
- 1 Review
Fast, efficient, all round excellence
Really happy with my Harrington. Would recommend Baracuta to everyone.
- Ian Wells
- 2 Reviews
the one and only.
The original. What more needs to be said. Once you find out what size you are (not easy but it's a right of passage) you'll never think about another summer jacket. It's been said many times by more stylish people than me but "fashion may change, but style definitely remains.
- Neale Atkinson
- 1 Review
Only advertise what you have in stock, don't give your customer a shck!!
Hi I ordered 2 jackets, paid for both then was told retrospectively that one of them was not in stock and I would be getting a refund!!
I ahve a lot of Baracuta clothing, some is really good but a lot shrinks and goes out of shape. Also the buttons are rubbish, I never tumble anything or wash at non reccomended temperatures, in fact I tend to wash on a cooler cycle.
- David Burke
- 1 Review
- James West
- 1 Review
Excellent service and swift response to orders
I've only recently got back into harringtons, although I was an original Mod. Since getting back into them with lots of research into carols brands, it become clear that the quality Baracuta's are in a class of their own.
- Thomas Hansen
- 1 Review
Great jackets.... but a little hickup
The two jackets (G4 & G9) I ordered are of great quality, and I do feel quite Dapper wearing them. The only reason I am not giving five of five is that I was given a wrong track-and-trace code.
- Warwick Hall
- 1 Review
Super Slick Customer Service for a Super Slick Clothing Company
Loved the shopping experience with Baracuta online, they always have the items you want and at great prices too.
I have collected quite a few sharp pieces from the website when the deals come up, and the quality of clothing has always been top banana!
- Masaharu Takahashi
- 1 Review
Somewhat Alright
The shipment for the clothes were rather slow. And once the clothes come to the U.S you can't track them with the Ship Trackers. Not very convinient.
- Scott
- 2 Reviews
Excellent service and great product.
Ordered two jackets and was really pleased with the fast service and informative emails. Can't fault a single aspect of the transaction so highly recommended.
- Guillaume Martinez
- 1 Review
- USA Buyer
- 1 Review
Great product , Great price!
I purchased two jackets which were on sale. Price was great and I really love the jackets! The package was delivered on timely manner without any issues. Thank you!
- Adam Phillips
- 1 Review
The way online shopping should be
I've bought Baracuta a few times before so I know the brand well. Already on their mailing list I found out about the sale and took a look to find original Harrington jackets reduced down to as low as £20. Enough said there! Needless to say the quality is excellent and the delivery service was spot on as well.
More than happy to keep shopping with Baracuta - even when the sales aren't on :)
- Rob Moss
- 1 Review
Excellent service to compliment the style and quality of Baracuta
I found a excellent buy of the Baracuta website, the service was excellent and was delivered on time as promised.
The packaging was great and protected the goods perfectly, I tried on the Jacket and polo and the size and cut fitted perfect and quality was second to none.
True English tayloring at its best.
- Jack
- 2 Reviews
Poor service
Apparently baracuta provide free returns. When I went to return my products with the address label they provided, the post office said I had to pay for it. I don't know if this was the incorrect label or what but one way or another I had to pay for it.
I emailed baracuta over a week ago about this (ref: 2037499) and have received NO REPLY. I understand that things can go wrong, it's how companies react that matters. The fact that they haven't even replied is downright rude. I wouldn't recommend them to anyone.
Baracuta, if you are reading this, can you please reply to my email. Thank you.
- Michael Caluan
- 1 Review
The epitome of wearable and functional style
I must admit to making the most of their excellent sale events! They always give me great customer service, over the phone or via email... would recommend them highly.
- Luis Garcia
- 1 Review
Still waiting for the respond of the Customer Department
I wrote several times to the Customer Department in order to know if some jackets and sizes were available, but no response were recieved. On the other hand, the quality of the jacket that I bought was not good.
- Diane
- 1 Review
Classic dapper clothing
Classic dapper clothing that makes you feel good!
- mark smith
- 1 Review
for classic english clothing baracta is the place
great service,prompt delivery...i just love their jackets
- Steve Kimberley
- 2 Reviews
Dress as snappy as a crocodile!!!!
Boss togs, stand out from the premark and aldi shopping crowds and get yourself some bargains before they run out!!
- Christian San Martín
- 1 Review
I am glad I own a British classic
When I bought a red G9 jacket I noticed straight away that all the previous Harrington jackets I owned, weren't the real thing. I am glad to have a British classic on my Spanish wardrobe.
CSM
- BRIE
- 1 Review
great product, communication et fast shipment
very good product
communication from order to delivery
fast shipment ;
- Sean Simpson.
- 1 Review
Great service.
No problems whatever great quality jacket ,great price and extremely fast postage.
Thank you
- Roy
- 1 Review
Price quality is great
Fast shipping, classic design, great teflon coating.
- Kenny Mcdougall
- 1 Review
Nice products , non existent customer service
I ordered a jacket which didn't fit so had to return it . The returns label advised wasn't in the package so i e-mailed a question around returns, to which i received no reply. I had to phone to get the label e-mailed. in the meantime i'd e-mailed asking for sizing info for the item i wanted to replace it with , to which i received no reply.
The replacement item didn't fit either and was £11 cheaper than the original item so i returned it and asked for the full refund and confirmation that the difference had also been refunded and not just the value of the second item. Again , no reply .
There is no message to say the address is automated so i presume it's the correct one to use, so i cannot understand why my messages are ignored . Really poor customer service for such an esteemed company.
I doubt i'll even have any response to this also , so i'm probably wasting my time again.
- Damski
- 1 Review
An excellent online shopping experience!
A very efficient online service and a speedy delivery. I bought a jacket and polo shirt, which arrived well packaged and in good condition. Quality garments at a bargain price.
- Martin Mathers
- 1 Review
First class service , first class style .
The Baracuta site is easy to use and my jacket arrived , expertly packaged , when they said it would . They always have amazing offers and to be on their mailing list is essential if you want to keep up with original style .
- Arnaud
- 2 Reviews
excellent
Very nice jacket at a very good price and very quick delivery.
- Andy H
- 1 Review
Great products & service
A great company to deal with excellent quality products.
Coupled with great customer service.
- Gary Byrne
- 1 Review
not very trustworthy
I ordered a pair of Millòer loafers on the site twice, both orders went through and then nothing, I got a message from ther company after two days saying no longer available. Then I sent back a message saying ok send me the other colour blue=no response
