Barclaycard reviewed by

Prestwick, GB

11 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Apalling customer service

If I could I would give no stars for this. Tried to pay off balance on card 3 weeks ago and still trying while the interest just adds up. Spent a fortune on phone calls to customer service, received a couple of emails telling me someone would phone me and almost a fortnight later still waiting on the never coming phone call. I eventually gave up again and phoned them in yet another failed attempt to pay off the card and after 17 mins I got transferred to someone "higher up" in customer service who offered to freeze the interest until the start of April when I would be able to pay off the card (apparently you can only make 2 payments in any one month before their system won't allow another payment on the account), even though my attempts to pay failed they still count as payments. She then asked me if I was happy with the outcome, which I was not as it did not sort the problem as I could still not pay off my card and no one from customer service had called me when they said they would, she then told me she could not freeze the interest and my complaint would be sent to another department. So Barclay card was trying to buy me off for a few pounds of interest. No way. I then received an email 10 days ago saying someone would be in touch in 7 days, still no phone call, email or letter. Atrocious service. I tried on the 2nd April to pay off card and once again was unsuccessful. Dont understand why I can't pay off the balance, I have enough money in my account, my details are up to date. I just want to get rid of my card debt but Barclay card are holding me to randsom by now allowing this and charging me more interest every day, then not phoning when they say they will. As soon as I can I will be cancelling this account. Don't touch Barclay card, their customer service is rubbish.
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